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Holiday Inn Express & Suites- Sulphur (Lake Charles)

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Holiday Inn Express & Suites- Sulphur (Lake Charles)
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85 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites- Sulphur (Lake Charles)
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Showing 83: English reviews
Reviewed 9 February 2016

This is a relatively new HI Express which is comfortable, but overpriced, I felt. Everything worked OK and it was quiet at nights. The staff were friendly and the warm cookies were good around 6-7 PM.

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Helpful?
Thank Frank M
Justin F, Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

I would like to take this opportunity to thank you for choosing to stay with us and for sharing your feedback! I am excited that you experienced a comfortable stay with friendly service and enjoyed the freshly baked cookies! I am sorry to hear that you felt we were overpriced. Please fell free to contact me directly to discuss this...

Houston, Texas
Reviewed 8 February 2016

We have been to Sulphur several times and would not stay anywhere else. We call for booking a room and they know who we are. Roxanne, Mysti and Kathy are amazing people. We walk in and Kathy welcomes us home. WOW.-- Later we see Mrs. Roxanne. Treats us as if we are special and always willing with a smile.---- Mysti,...

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Helpful?
Thank Kay J
Justin F, Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you so much for selecting to stay with us again and again! We are always delighted to see you and enjoy getting to visit with you. We greatly appreciate your wonderful review! Thank you for taking the time to share your experience and for recognizing some of us by name. We look forward to your next visit!

Lake Charles, Louisiana
Reviewed 18 January 2016

I stayed for over 3 weeks here and while everything ( cleanliness, breakfast, amenities etc.) are as per expectation like any other standard Holiday Inn, I really liked this one for its staff. They are courteous and very helpful. A special shout out goes to Ms. Roxanne Vincent for being exceptionally kind and very friendly. I also liked the open...

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Helpful?
Thank saswatibiswas
Justin F, Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you for taking the time to review your stay with us at the Holiday Inn Express & Suites Sulphur/Lake Charles! We are very happy to hear that you enjoyed your 3 week stay with us and being a part of our family. It is our sincere hope that all who enter our doors as guests leave as friends. We...

Benton, Kentucky
Reviewed 9 December 2015 via mobile

I've never stayed at a hotel where the front desk person working was so friendly! She let us check in early. I've never been able to do that anywhere. The breakfast was good but they ran out of biscuits when me and my husband was down there and about the time we were done eating they brought some more out....

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Helpful?
Thank BBN2424
Aaron N, Guest Relations Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you so much for telling us about your stay with us! We greatly appreciate it! We will look into why the biscuits weren't out in a timely manor to prevent this type of thing from happening again. We look forward to your next visit!

New Orleans
Reviewed 28 October 2015 via mobile

I have been traveling to Sulphur/Lake Charles area for business trips for a few months now and this location was recommended by a co-worker. I must say it is the best of all locations I have stayed. Ample parking available for guests, first appearances play a huge role to me & they exceeded my expectations. It was VERY clean and...

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Helpful?
Thank 150kmm2015
AaronENichols80, Guest Relations Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you so much for the wonderful comments!! We are forwarding them to Roxanne and the rest of the staff. We are excited to know you treasure us and we look forward to your next stay.

Akron, Ohio
Reviewed 9 October 2015

I stayed at this hotel for 11 days for a business trip. The hotel itself is fine. Two annoyances were the loud air conditioner and fridge and feeling rushed the day of check-out by housekeeping. I put up the privacy sign on my door since I didn't want to have to rush out especially when my flight wasn't until much...

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Helpful?
Thank Kay M
AaronENichols80, Guest Relations Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you for letting us know who the experience at our hotel made you feel. We will be addressing the issue with the housekeeping staff to make sure they are not giving an impression of making our guests feel rushed to check out. That is not something that is typical of our team. I truly hate to hear you felt...

Houston, Texas
Reviewed 22 September 2015 via mobile

Made a quick trip from Texas to Sulphur, La. to check out a job and the surrounding area on the 18th of September. Found Job and now hotel. Well, we made no mistake here. First person that greeted was Chad. Very informative and comforting to us about the area. Made our reservation. Chad stated call on the way to see...

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Helpful?
Thank Kay J
AaronENichols80, Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you for taking the time to share such kind words about our hotel and team members. We are glad you chose to stay with us and we truly enjoyed getting to know you. We hope to see you again in the near future!

Schenectady, New York
Reviewed 10 August 2015

From: Sent: Monday, July 20, 2015 12:04 PM To: justin.foreman@shsllc.com Subject: Holiday Inn Express (Lake Charles) Justin I would like you to know that I stay at Holiday Inns across the country and I find the Lake Charles Holiday Inn is the best. The staff from the front desk to the maintenance department are great. There are two people I...

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Helpful?
Thank john s
AaronENichols80, Guest Relations Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you for the awesome comments! I showed them to both Bill and Jutta. Bill said that it is all about the guest and that it is his pleasure to help. Jutta expressed great appreciation for your comments. She said it is very rewarding to know that there are guests that appreciate what she does. It is because of employees...

Ocean Springs, Mississippi
Reviewed 29 May 2015

Like every other time, HIE shows their consistency again. From friendly staff and clean rooms to one minute pancakes this location let me say the next day... "I stayed at a Holiday Inn Express". I recommend this property.

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Thank css628
AaronENichols80, Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thanks for the awesome comments! We look forward to having you stay with us again!

Lexington
Reviewed 20 May 2015

Our intended overnight stay, in Beaumont, Texas, was closed due to a fire which had just broken out that morning. We decided to drive on and see what was available. We came to this Holiday Inn property in Sulphur, LA. They had a room. For $10.00 more, they had a breakfast special in their main floor restaurant. It was our...

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Helpful?
Thank Peter L
AaronENichols80, Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

We are so glad that you had a wonderful experience in a safe harbor away from the storm. The hotel you are describing is the beautiful Full Service Holiday Inn of Sulphur, LA. We are actually the Holiday Inn Express & Suites of Sulphur, LA. All guests of every Holiday Inn Product Hotel are important to us. We encourage you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express & Suites Sulphur, Louisiana. Our hotel is located in the heart of Sulphur Industries short distances from Conoco, Citgo, PPG, Westlake Polymers, Sasol, Westlake Petro, Basell and Turner Industries. For the playful at heart we are minutes away from area Casinos - Isle of Capri, L'Auberge du Lac Casino and Golden Nugget Lake Charles. The horserace enthusiast will enjoy a day at Delta Down Horseracing and Casino. The Holiday Inn Express & Suites is also in the heart of Louisiana Hunting and Fishing. Enjoy a round of golf at Graywood Plantations Golf Course, National Golf Course, Frasch Park, Mallard Cove. Our hotel is also conveniently located near McNeese State University. Our dedicated and friendly staff is here to make your visit to the Sulphur - Lake Charles area 'Your Home Away From Home!' We would like to host your next Corporate Meeting or Training Event in our versatile conference / meeting space up to 150 ppl. ... more   less 

Additional Information about Holiday Inn Express & Suites- Sulphur (Lake Charles)

Address: 102 Mallard Street, Sulphur, LA 70665
Region: United States > Louisiana > Sulphur
Price Range: $207 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites- Sulphur (Lake Charles) 2.5*
Number of rooms: 84
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Questions & Answers

Questions? Get answers from Holiday Inn Express & Suites- Sulphur (Lake Charles) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room at another hotel”
 of 5 bubbles cwt2015, 5 Feb 2017 | Read review
“In back is slightly quieter, only because of Cracker Barrel restaurant in front.”
 of 5 bubbles TXYaYa1, 4 Dec 2016 | Read review
“The suite is very spacious and much worth any upgrade cost.”
 of 5 bubbles rldraginis, 17 Jul 2016 | Read review
“Try to get it on the side away from the highway, it can be a bit noisy.”
 of 5 bubbles 954tiffanyb, 12 Jul 2016 | Read review
“Position yourself as far distant as possible from the adjacent I-10, if you are a light sleeper.”
 of 5 bubbles msreduch, 15 May 2016 | Read review
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