The Mulberry Hotel

The Mulberry Hotel

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Avg. S$126 /night, 2/18 - 2/19
S$131
per night
S$124
per night
S$117
per night

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About

#1 of 3 hotels in Westlake
4.8 of 5 bubbles
Location
4.8 of 5 bubbles
Rooms
4.7 of 5 bubbles
Value
4.9 of 5 bubbles
Cleanliness
4.9 of 5 bubbles
Service
4.8 of 5 bubbles
Sleep Quality
Welcome to the HIGHEST rated hotel on Google! Our staff has worked hard to maintain an almost perfect 5.0 score. Come see for yourself. Our objective at the Mulberry Hotel is to offer our guests a "home away from home" experience. We are located in close proximity to construction projects and tournament baseball fields, as well as L'Auberge Casino Resort and Golden Nugget in Lake Charles. This locally-owned hotel is just 8 minutes from Lake Charles casinos and entertainment. Come see what Southwest Louisiana has to offer. We offer a variety of amenities to make your stay with us as comfortable as possible. Our oversized rooms include walk-in showers, a large work desk and the fastest high-speed wireless internet you'll ever experience. Our suites feature a full kitchen, including a stovetop, full-size refrigerator, dishwasher, pots, pans and utensils. The Mulberry Hotel in Westlake also offers 24-hour options that include a fitness center, guest laundry and snack shop. The Mulberry Hotel offers guests complimentary coffee and a tea 24 hours a day. Breakfast is served from 6-9 a.m. Monday-Friday and 7-10 a.m. on the weekends.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Internet
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Room features
Air conditioning
Kitchenette
Refrigerator
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Family
Trendy

Location

917 Mulberry St, Westlake, LA 70669-4501
Traveller rating
  • 166
  • 11
  • 8
  • 1
  • 2
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Detailed Reviews
Elizabeth H wrote a review Jun 2023
Pensacola, Florida
5.0 of 5 bubbles
This place was very clean and bright and modern. Stayed one night and heard nothing. Curtains blocked the light well. The air worked fine and wasn’t loud. Bed and pillows were comfy. Hot water was fine. Nice large vanity and nice walk-in shower. Looks great from the street and inside. Lobby is very pretty. Our room had a few extra touches - a casserole dish, hot pad, and a can opener to use the microwave. Larger than normal refrigerator with a freezer area with a small ice cube tray. There was a sofa chair, a desk with a chair, and a dresser. Full length mirror. Closet. Fairly large TV that worked fine. Very friendly staff. We did not have the breakfast. Easy off and on to the interstate. We’d go back!
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Date of stay: June 2023Trip type: Travelled as a couple
Room Tip: Parking was well lit and plentiful.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Response, Owner at The Mulberry Hotel
Responded 25 Jun 2023
Thank you for your wonderful 5-star review of The Mulberry Hotel in Westlake, LA. We are thrilled to hear that you had a very nice experience during your stay with us. We take great pride in maintaining a clean, bright, and modern environment for our guests, and we are delighted that you found our hotel to be exactly that. It's fantastic to know that you had a peaceful night's sleep and that our curtains effectively blocked out the light. We understand the importance of a comfortable and quiet environment, and we are pleased that you found our air conditioning system to be efficient and quiet. We strive to provide comfortable accommodations, and we are delighted that you found our beds and pillows to be cozy. It's wonderful to hear that you enjoyed the amenities in your room, including the casserole dish, hot pad, and can opener, which we provide to enhance our guests' convenience. We are also glad that the large refrigerator and freezer area met your needs. We are delighted that our friendly staff made a positive impression on you. Our team is committed to delivering exceptional service and creating a welcoming atmosphere for all our guests. We will pass along your kind words to them as it will serve as encouragement for their continued dedication. We appreciate your feedback about the easy access to the interstate and the appealing appearance of our lobby. Your satisfaction is our priority, and we are grateful for your recommendation. Should your travels bring you back to Westlake, we would be honored to welcome you back to The Mulberry Hotel. Thank you again for your positive review and for choosing to stay with us. If you have any further comments or if there is anything else we can assist you with, please feel free to reach out to us directly.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adventure65561060535 wrote a review Sept 2022
5.0 of 5 bubbles
Traveling from Austin to Destin, and needed a place to stop. Planning the trip, saw the reviews, decided to give it a try, and made our reservations. Given the value, we got two rooms for extra comfort (the four of us need not share one room this way).

Even though it was a little bit off I-10, it was worth the short 1.2 mile drive. Bonus - no interstate noise. We arrived around 10p, and were greeted warmly, and quickly checked in. I would say the rooms were comparable to a brand new Courtyard in terms of size and style, only cleaner!

I wouldn't say that my wife is so sensitive to the cleanliness of a hotel to the point of being snobbish, but only because she may read this. But she was extremely happy with this place.

In the morning while having breakfast, the owner popped into the dining area and asked about our stay. He genuinely cared about what we thought of our experience. Ah, there it is. Why is this place so wonderful? The owner. It is clear. I will be back.

Don't let the price fool you. Listen to the reviews!
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Review collected in partnership with this hotel
Date of stay: August 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alltenpins wrote a review Oct 2023
Baton Rouge, Louisiana
5.0 of 5 bubbles
This is one of the NICEST place that I have stayed in during a bowling tournament. From the very nice and clean lobby area to the extremely clean HUGE room. I can see why it is rated as high as it is. When you have a local hotel roons rated HIGHER than the rooms at the 3 top casino's in the same area, that is saying something.
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Date of stay: October 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Response, Owner at The Mulberry Hotel
Responded 20 Oct 2023
Thank you for your wonderful review of The Mulberry Hotel in Westlake, LA. We greatly appreciate your kind words and positive feedback. We're delighted to hear that you consider it the best place to stay in the Lake Charles, Louisiana area. Your compliments about the lobby area, the cleanliness, and the size of the rooms are heartwarming. Providing a comfortable and pleasant stay for our guests is one of our top priorities. It's fantastic that you found our hotel to be one of the nicest places you've stayed in during a bowling tournament. We take pride in maintaining high standards, and your comments are motivating for our team. We hope to continue providing you with exceptional service and accommodations in the future. It will be our goal to continue earning 5-star ratings from you following all of your further visits here.
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Mark P wrote a review Jun 2024
1.0 of 5 bubbles
e
We had a terrible experience at the Mulberry. But I will start with the good. The exterior and public areas are well-lit and look like they are well taken care of. Check in was smooth, however, the trouble for us started when we got to our room and immediately smelled a strong odor of stale cigarette smoke. We set our bags down and began to survey the rest of the room which looked nice, when the smoke detector beeped. Then 30 seconds later beeped again and continued on.
We went to the desk and requested a different room after explaining the situation. There was no empathy from the clerk, No apology as she told us, “ there are no more rooms.” I asked her if there was a maintenance person she could call about the smoke detector and she went on to explain to me that there is no one she can call, the owner lives over an hour away, and she was not willing to call another hotel in the area for me. I told the clerk that I wasn’t willing to tamper with a smoke detector in a hotel, and asked her how this was my problem? Again, no empathy and no indication she would do anything to assist with the problem.
We returned to the room to stash our luggage, and began searching for other hotels in the area. After we found several highly rated hotels that had rooms available, The clerk called our room and said she had called the owner, and the owner was responding. It was after 9:30PM, we had been traveling all day during a cross country move, and we decided to go to waffle House down the street for dinner while we decided what to do.
We decided that even if the owner showed up with a ladder and a 9 volt battery (over an hour later) to fix the smoke detector, the room still reeked, and by morning we would too. We booked at a nearby national chain and had a very nice room and good service.
When we checked out after our dinner And asked for a refund, the clerk responded by telling us “I can’t do that“. Which was not surprising after her other responses to our concerns. The next day the charges were reversed and we were happy with that.
My impression is that the owners probably do a nice job with this place overall, but this clerk was not trained in any kind of customer service or dealing with issues, and was utterly helpless when it came to even small issues. Their maintenance people dropped the ball by not replacing the smoke detector batteries on a schedule ahead of time, and their housekeeping dropped the ball by signing off on a room that obviously stunk. The owner dropped the ball by having a clerk with poor customer service skills and no resources to address issues.
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Date of stay: June 2024Trip type: Travelled on business
Room Tip: This hotel looks nice, but has some management and training issues.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Response, Owner at The Mulberry Hotel
Responded 23 Jun 2024
Thank you for taking the time to share your detailed feedback. We are genuinely sorry to hear about the issues you experienced during your recent stay. We strive to provide a welcoming and comfortable environment for all our guests, and it is clear we fell short during your visit. While we are pleased to know that you found our exterior and public areas well-lit and well-maintained, as well as having a smooth check-in process, we deeply regret the discomfort caused by the odor and the malfunctioning smoke detector in your room. The situation you described is certainly not reflective of the high standards we aim to uphold. We sincerely apologize for the lack of empathy and support from our front desk staff. Your feedback highlights important areas for improvement in our training and responsiveness. We understand the frustration of not being able to address the issue immediately and the inconvenience it caused you during your long journey. We are taking immediate steps to address these concerns: -Staff Training: We will enhance our staff training programs to ensure all team members are equipped to handle guest issues with empathy and efficiency. -Maintenance Procedures: We will review and improve our maintenance schedules to prevent issues like the malfunctioning smoke detector from recurring. -Customer Service: We will work on improving our communication and problem-solving skills among staff to better assist our guests in any situation. We appreciate your understanding and are glad to hear that the charges were reversed the next day. Your feedback is invaluable in helping us improve our services and guest experience. We hope you might consider giving us another opportunity to provide you with a superior stay in the future.
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Imaspacecowboy wrote a review Jan 2023
Lafayette, Louisiana
4.0 of 5 bubbles
The Mulberry Hotel was pretty much what we had anticipated from the reviews that we had read before making our reservations. There were no issues with the room, nor the hotel itself. The lobby was clean as was the room. It was a bit noisy in the room late at night with strange thumping sounds. The trains in the area made some noise, but not enough to interupt our sleep. Breakfast was nothing exceptional, just typical hotel continental breakfast items. We had a small issue with check-in when we arrived. The person that was going to check us in was on the phone and spent more time than they should have speaking to the person on the phone before checking us in. In contrast, upon check out a different person was at the desk and she was on the phone. She immediately put the person on the phone on hold and checked us out, printing and giving us our receipt. It's highly unlikely that we will be staying in West Lake again, but if we did we would definitely stay at the Mulberry Hotel.
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Date of stay: December 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
692susie wrote a review Oct 2022
5.0 of 5 bubbles
The Mulberry hotel was quaint, comfortable and clean. Loved supporting a family run hotel that goes the extra mile. During these post Covid days when housecleaning elsewhere has declined, the Mulberry is still keeping up their high standards. The staff was super friendly too. Will stay again.
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Review collected in partnership with this hotel
Date of stay: October 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C wrote a review Mar 2023
Dallas, Texas
5.0 of 5 bubbles
Stayed for 1 night on the last leg of a trip back home. We were highly satisfied. New and clean facilities. A/C works very well. The bed was comfortable. Location is super close to Horseshoe casino and not that far from Golden Nugget and Lauberge. The breakfast spread looked decent, although we didn’t eat it because we were meeting family for breakfast. However The Mulberry is definitely worth checking out if you want a great stay at a great price.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Response, Owner at The Mulberry Hotel
Responded 12 Mar 2023
Thank you for choosing to stay with us at The Mulberry Hotel in Westlake, LA and taking the time to share your wonderful experience on TripAdvisor. We are thrilled to hear that you had a great stay with us and found our new and clean facilities to be highly satisfactory. We are glad that you found our air conditioning to work well and that our comfortable beds provided you with a good night's sleep. It is great to hear that you found our location to be convenient, close to Horseshoe Casino, and not far from other attractions in the area. We appreciate your kind words about our breakfast spread, and we hope that you will have a chance to try it out during your next stay with us. We are also pleased to hear that you found our prices to be great value for money. Thank you for your recommendation to others, and we look forward to welcoming you back to The Mulberry Hotel in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sandcharding wrote a review Jun 2022
Lufkin, Texas
5.0 of 5 bubbles
Hotel was extremely clean and staff was so very friendly and helpful. Lake Charles area has many accommodations to choose from but I highly recommend staying at the hotel. Security cameras were positions throughout the grounds, which made us feel safe when arriving and leaving the hotel.
I thank the staff for all their kindness!
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Review collected in partnership with this hotel
Date of stay: June 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura M wrote a review Apr 2021
Murfreesboro. Tn, United States
5.0 of 5 bubbles
Small hotel; convenient location; quiet and clean with a friendly atmosphere and helpful staff. The location is close to the interstate but not so close that one heats constant traffic noise. This was my second stay at the Mulberry while visiting family and will be my choice for any future visits.
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Review collected in partnership with this hotel
Date of stay: April 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SassyScribbles wrote a review Jul 2021
5.0 of 5 bubbles
The Mulberry was great with fantastic amenities and a wonderful staff. I would absolutely recommend it for anyone visiting L'Auberge du Lac or the Golden Nugget. It's right down the street, close enough to be convenient (or inexpensive on an Uber), but far enough away to avoid heavy casino traffic, lights, and noise.
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Review collected in partnership with this hotel
Date of stay: July 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
…
The Mulberry Hotel asked a question Jul 2018
Westlake, Louisiana6 contributions
Do they have suites for ext stay
Answer from The Mulberry Hotel
Westlake, Louisiana6 contributions
Yes. The hotel offers kitchenettes is select rooms. All rooms have microwave & refrigerator.
Mark P wrote a tip Jun 2024
1 contribution
1.0 of 5 bubbles
"This hotel looks nice, but has some management and training issues."
Read full review
Elizabeth H wrote a tip Jun 2023
Pensacola, Florida103 contributions37 helpful votes
5.0 of 5 bubbles
"Parking was well lit and plentiful."
Read full review
St. B wrote a tip Jul 2022
16 contributions32 helpful votes
5.0 of 5 bubbles
"Free parking"
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Geoffrey C wrote a tip Nov 2019
31 contributions31 helpful votes
5.0 of 5 bubbles
"Just ask for one at reception"
Read full review
CFW wrote a tip Jun 2019
3 contributions2 helpful votes
5.0 of 5 bubbles
"A little off the freeway, but very convenient to it, making it quieter than most."
Read full review
Not the right property for you?
There are more places to choose from in the Westlake area.
PRICE RANGE
S$131 - S$146 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaWestlake
NUMBER OF ROOMS
37
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE MULBERRY HOTEL | UPDATED 2024 Reviews, Price Comparison and 68 Photos (Westlake, LA) - Tripadvisor

Frequently Asked Questions about The Mulberry Hotel
What are some of the property amenities at The Mulberry Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at The Mulberry Hotel?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at The Mulberry Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at The Mulberry Hotel?
Yes, free parking is available to guests.
What are some restaurants close to The Mulberry Hotel?
Conveniently located restaurants include Round Top Burger House, El Tapatio Dos, and Jeanne's Bourbon Street Bbq.
Are there opportunities to exercise at The Mulberry Hotel?
Yes, guests have access to a fitness centre during their stay.
Are there any historical sites close to The Mulberry Hotel?
Many travellers enjoy visiting Henning Cultural Center (11.5 km) and Dryden General Store (14.2 km).
Is The Mulberry Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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