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Isle of Capri Casino Hotel Lake Charles

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288 Reviews from our TripAdvisor Community

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There are newer reviews for Isle of Capri Casino Hotel Lake Charles
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Showing 287: English reviews
Houston, Texas
Reviewed 29 April 2015

After deciding last minute to do a girls weekend in Lake Charles we were bummed to find L'Auberge booked and Golden Nugget far to expensive, so we booked at IOC. We won't make that mistake again. The hotel really shows it's age, and while the ladies at the check in and where we got our players card were nice, the...

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Helpful?
Thank Emmylousue
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, we'd like to talk with you more about your visit so we can figure out how we can make the next one better. If you have some time, please give us a call at 800-430-2300 or send us an email at lc-marketing@islecorp.com. Thanks!

Seattle, Washington
Reviewed 19 April 2015 via mobile

There are many nice casino hotels in St Charles. Unfortunately the Isle of Capri is not the best choice. It is overpriced for what you get. The restaurant choices are very limited, and the staff could use some training, they were very rude and acted as if they were the only game in town. Not a good attitude for a...

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Helpful?
Thank oneiclapping
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Thank you for your review. We stress the importance of customer service to all of our employees. We would like to get in contact with you to better understand and correct the situation that you described. We'd love for you to give us a call at 800-430-2300 or send an email to lc-marketing@islecorp.com. Thanks.

Houston, Texas
Reviewed 15 April 2015

I went Isle Capri with some friends for my birthday and was not happy with the service that we received. My reservation stated that we were supposed to stay in the Isle Capri main hotel, but they put us in the Isle Capri Inn. The person that checked us in did not honor that after I showed her the print...

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Helpful?
Thank Meka2012
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hello. While some of our rooms are not as new as other, we always demand cleanliness as well as attentive service. Your experience doesn't sound like was up to our standards for customer service. We would like to discuss your experience in more detail to learn how we can make your next visit a much better one. Please give us...

Houston, Texas
Reviewed 9 April 2015

My wife and I like to play Texas Hold em here and the staff in the poker room are super great! I'm writing this because we needed to stay the night because of a little too much fun, and so at 11:00 pm or so we went to see if we could get a room. Debbie Duhon was amazingly helpful...

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Helpful?
Thank frank s
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Frank! We're so glad to hear that you had a great customer service experience! We appreciate your great feedback and we'll be sure to pass it along. We hope to see you and your wife again soon.

New Orleans, Louisiana
Reviewed 9 April 2015 via mobile

Lobby reeked of stale cigarette.... other then that decent room... bed was ok... tv a bit small for my liking.... but it was only for a night... so it served it's purpose... staff was excellent, friendly, attentive, knowledgeable...

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Helpful?
Thank Herman S
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Herman, thank you for your feedback. We would like to talk with you more about your visit with us to see how we cam make your next visit a better one. Please give us a call at 800-430-2300 or email us at lc-marketing@islecorp.com Thanks!

Washington DC, District of Columbia
Reviewed 9 April 2015 via mobile

I stay here every month and always get treated like a king and if u stay here snap a picture u will love it i take pics all the time and post on facebook friends the front desk is so polite and takes 3 minutes to check in

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Helpful?
Thank Traveler2012abc
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there! Thanks so much for your great feedback. We're so glad you always enjoy your stay with us and we look forward to seeing your again soon!

Houston, Texas
Reviewed 9 March 2015

My husband and I were at Isle of Capri for a dinner meeting and stayed in a suite in the Tower. The room was very comfortable and clean. It had a nice balcony and large bath with big bathtub and separate shower.Very nice! Before we left we stopped by the Casino. We were very disappointed as we used to love...

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2Thank dalemariemanning
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Dale Marie, we're glad you enjoyed your stay with us in our hotel and thank you for your feedback. We hope to see you again soon!

Katy, Texas
Reviewed 21 February 2015

We stayed 3 nights in the Tower at the Isle of Capri and truly enjoyed our stay. The first night was a little trying as the phone cord was broken in half, midway between the phone and the wall. On the way out to the casino (another great and enjoyable time), I asked the front desk to fix the phone...

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Helpful?
Thank Shirley B
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Shirley! We appreciate your positive feedback and are very glad you enjoyed your stay with us. We hope to see you again very soon!

San Antonio, Texas
Reviewed 17 February 2015

I like the Hotel room is very wonderful and the handcap room is very clean and the bed are very big casino is nice to and I like a lot and people that work their are friendly to and the hotel is clean in side out james

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Thank jameslparks
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi James, thanks for your positive review. We're glad to hear you enjoyed your stay with us, and we're looking forward to seeing you again soon!

Reviewed 15 February 2015 via mobile

I don't know about the regular hotel, but the Inn at the Isle is a straight dump. Smelled like smoke, dusty and dingy, stains and scuffs on everything. I booked a non-smoking room, but it smelled terrible. Front desk said they were booked so that was that. My wife wouldn't let me walk on the floors without shoes. I'm not...

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4Thank italstal222

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon! ... more   less 

Additional Information about Isle of Capri Casino Hotel Lake Charles

Address: 100 Westlake Ave, Westlake, LA 70669-5716
Region: United States > Louisiana > Westlake
Price Range: $141 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Isle of Capri Casino Hotel Lake Charles 3.5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Isle Of Capri Westlake
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Questions? Get answers from Isle of Capri Casino Hotel Lake Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Reservations are not honored”
coyl127, 21 Mar 2017 | Read review
“Stay elsewhere”
280melissao, 17 Mar 2017 | Read review
“Check your shower to see it is clean! Wifi didn't work unless you had a password.”
hotelreviewerm, 16 Mar 2017 | Read review
“Go to another hotel.”
joanc991, 3 Mar 2017 | Read review
“Don't stay here.”
freds398, 5 Jan 2017 | Read review
5 of 5