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Secrets Maroma Beach Riviera Cancun

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Traveller (13380)
Pool & Beach (3943)
Room & Suite (2569)
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Overview
  • Excellent82%
  • Very good13%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“preferred club”(1,421 reviews)
“world cafe”(882 reviews)
“barefoot grill”(394 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (13,539)
There are newer reviews for Secrets Maroma Beach Riviera Cancun
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12,056 results
Traveller rating
9,763
1,614
467
148
64
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9,763
1,614
467
148
64
Show reviews that mention
All reviewspreferred clubworld cafebarefoot grillel patioour honeymoonamerican idolsecrets boxroom serviceentertainment staffbuilding conciergecoco cafefrench restaurantwelcome homehydrotherapy circuitocean viewpool volleyballmy pleasure
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4,751 - 4,755 of 12,056 reviews
Reviewed 1 July 2015

Went with my husband for a much needed vacation. We booked the Preferred Club Swim Out Suite Oceanview which give you extra perks like the use of the Preferred Club. We were in building 16 which was behind the one that faced the ocean. Super...More

2  Thank Luv2travel65
Response from E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera CancunResponded 7 July 2015

Dear guest, We would like to thank you for giving us the opportunity to care of you during your vacations at Secrets Maroma Beach. We are delighted to read that you had a positive stay experience and that you felt our staff provided and excellence...More

Reviewed 30 June 2015 via mobile

We visited for a wedding and it was perfect for our large group of couples as well as non-couples. The swim up room was crazy romantic and our concierge, Roger, acted more as a butler than concierge. He was excellent! The property has beautiful pools...More

Thank natalie w
Response from E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera CancunResponded 4 July 2015

Dear guest, What a wonderful review about our property! Is always encouraging for us to learn that our guests are satisfied with our services definitely this is what we aim for at Secrets Maroma Beach 100% in customer satisfaction.We do look forward to the pleasure...More

Reviewed 30 June 2015

My husband and I just got back from our first trip ever to Mexico for our honeymoon. My travel agent highly recommended Secrets Maroma as a perfect honeymoon spot. I definitely would not disagree. The staff is so amazing here I think they are better...More

Thank Sarah R
Reviewed 30 June 2015

Gorgeous, fabulous food. Helpful staff. Would recommend this group, UV vacation club for a week vacation but don't become a member, you get nothing more than any other individual unless you pay more than. $30,000.00 for a membership.

2  Thank Laurene W
Reviewed 30 June 2015

Our first time at an all inclusive resort. This resort is definitely top of the line! The grounds were meticulous, the food was exceptional, the service and the employees were outstanding! Our only issue was the time of year we went as the humidity was...More

2  Thank KAOSAC
Response from E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera CancunResponded 4 July 2015

Dear guest. We would like to thank you for taking the time to post your comments on the tripadvisor website. Definitely every one of your kind words help us to strive everyday to exceed our guests expectations. In thanking you again, we look forward to...More

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Most Booked Properties in Playa Maroma
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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Breakfast included
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$333 - US$686 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Playa Maroma
#1 On the Beach Hotel in Playa Maroma
#1 Luxury Hotel in Playa Maroma
#1 Spa Hotel in Playa Maroma
#2 Romantic Hotel in Playa Maroma
#4 Green Hotel in Playa Maroma
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$333 - US$686 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Playa Maroma
#1 On the Beach Hotel in Playa Maroma
#1 Luxury Hotel in Playa Maroma
#1 Spa Hotel in Playa Maroma
#2 Romantic Hotel in Playa Maroma
#4 Green Hotel in Playa Maroma
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (13380)
Pool & Beach (3943)
Room & Suite (2569)
Dining (1044)
Amenities (85)
Family and Play Areas (49)
Business Centre & Event Rooms (48)
Questions & Answers
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ndemagis
23 June 2018|
AnswerShow all 8 answers
Response from agentelaine | Reviewed this property |
I am actually a travel agent and this is my THIRD time to Secrets Maroma Beach. I absolutely LOVE this resort and "NO" there are no extra fees to pay upon check in. I have stayed at many all inclusive resorts and I know... More
1
Vote
ndemagis
23 June 2018|
AnswerShow all 2 answers
Response from Ashtonian1954 | Reviewed this property |
You have to pay for Spa treatments and Golf trips but there is no reason that you need to pay for anything
0
Votes
Sampler1
20 June 2018|
AnswerShow all 3 answers
Response from Ryan H | Reviewed this property |
They probably get bombarded with Emails, try there Facebook..as the Social Media manager checks it often
0
Votes
Room Tips
"Get rid of the step down. It is dangerous and buff up the marble floors so they are not slippery when wet."
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"Building 27 is under construction. If you request building 26 try and stay as far on the other side as..."
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"Preferred. Club. Period. Just do it."
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"High floors for view and no noise from room above."
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