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El Dorado Maroma, a Beachfront Resort, by Karisma

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El Dorado Maroma, a Beachfront Resort, by Karisma
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2,883 Reviews from our TripAdvisor Community

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Showing 2,690: English reviews
Saint Louis
Reviewed yesterday NEW

So as with many resorts, what made the place was the staff, their attention to service, willingness to go the extra mile, lovely positive attitude and enthusiasm. For example, we did not have great water pressure in our jacuzzi tub and so while we were at dinner several nights, out night Butler Aloxtli filled the tub for me while we...

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Helpful?
1Thank Christine M
Cambridge, Ontario
Reviewed 2 days ago NEW

Once again, another amazing vacation at our perfect paradise!! The service, the staff, the food and the surroundings make this our very special place; our recent 12 day stay for our 30th anniversary was as amazing as ever. The beach has expanded its powdery soft sand, even more since last year, to accommodate the new over-the-water Palifitos and general growth...

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Helpful?
Thank OnTheGoLori
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear Lori Roy & Larry Shepley! Thank you for staying with us and for sharing your fine comments. We feel thrilled happy to read that you enjoyed your stay and availed yourself of the many things the hotel has to offer as well as the "excelente" treatment from our team, please be assured we will let them know your...

Colorado
Reviewed 2 days ago NEW

El Dorado Maroma is our favorite resort in Mexico. We spend a week there every year. The beach is wonderful and the small size is very comfortable. The food is excellent with enough variety to keep us happy.

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Helpful?
Thank ColoradoWillie
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear ColoradoWillie, Thank You very much for your recent visit and for taking the time to write this kind review, it is surely very important for us, it was a true pleasure to serve you for your holidays, we feel really happy to know you enjoyed the variety of our food and that it is now your favourite resort in...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 2 days ago NEW

This resort is not only absolutely beautiful but, the service is just outstanding. The staff makes you feel very welcome from the point of your arrival to departure. We spoke to so many of the wait staff where they make you feel like part of the family. Angel in the entertainment crew is so personal as well. This resort is...

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Helpful?
1Thank A TripAdvisor Member
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

¡Hola! Thank you very much for taking the time to write this review. It is very important for us to have your valuable opinion. We feel thrilled to know you spent an amazing time here with us and also that you liked the great culinary offerings we have for our valuable guest, as our facilities and service. I gladly will...

Austin, Texas
Reviewed 2 days ago NEWvia mobile

Let me start with the good things... 1. The beach is really pretty. 2. The 5 bedroom villa is nice minus the air conditioning problems. 3. The sky massage is nice and you can get the price down to $100. 4. Jonas and the staff at the Villa did a really good job! Problems 1. Air conditioning! We had to...

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Helpful?
Thank RondaGray
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear RondaGray thank you for sharing your comments with regards to your recent stay at our El Dorado Maroma. We appreciate the positive feedback about the pretty beach and that you have enjoyed the assigned room; please apology any inconvenience due to the air conditioning upon arrival and by the end of your stay. Please know that we do not...

Reviewed 3 days ago NEWvia mobile

In October 2016 My wife and I had the pleasure of booking a vacation through "Travel Tom" Tom Varghese at the spectacular El Dorado Maroma resort in Playa Del Carmen, Mexico. "Travel Tom" was fantastic to deal with, from the initial booking process to the upgraded airport to hotel transfers and numerous surprises that he planned for us during our...

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Helpful?
2Thank John G
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear John G, Thank you for sharing your thoughts with us. I am so pleased you could discover all of the wonderful amenities and service we offer firsthand, we feel thrilled to hear you spent a great time at Palafitos throughout your stay at El Dorado Maroma. It would be a pleasure to extend your compliments to our staff...

Westfield, Massachusetts
Reviewed 3 days ago NEW

We have stayed at El Dorado Maroma twice previously and were thinking of trying something new but were really having a hard time looking at other places after how good the first 2 stays turned out. Both times the food and service were second to none. The private and secluded feel was relaxing but with enough going on that you...

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Helpful?
1Thank 973waltt
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear 973waltt, Thank you for your glowing & excellent review. We are truly happy to hear that you enjoyed your stay with us at the brand new Palafitos at El Dorado Maroma. Thank you in particular for mentioning the service and attentiveness of our team. We all hope to get the pleasure of welcoming you back some time in...

Reviewed 3 days ago NEWvia mobile

We were very lucky to stay in a very nice Villa and everything was great from beginning to end, from the food to the margaritas and the service. Special thanks to Jonas Jorge, Fernanda, the chef Abemelc, housekeeping, Ramon security and the minibar Ricardo thank you For a special trip. We will be back. Ronda and Kelly

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Helpful?
Thank J Kelly G
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear J Kelly G, We are so glad that you enjoyed your honeymoon at El Dorado Maroma. Truly, we cannot thank you enough for choosing to spend this very important moment in your lives at our resort and now, reading through your glowing review, we are once again humbled by your kind words. It feels very rewarding to hear...

Reviewed 3 days ago NEWvia mobile

We had a excellent time @ El Dorado Maroma😊We would like to thank the entire Staff for a wonderful stay. ESPECIALLY Alex,Omar,DJ Chris,Angel,Giselle,Beto- Our Butlers Jorge,Inez and our Concierge Diego⚓️🍸⚓️

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Helpful?
Thank Russell N
Mansfield, Texas
Reviewed 4 days ago NEW

Never have I felt so cared about and cared for during a holiday as I have at El Dorado Maroma. The staff here is incredible! They enjoy their jobs and they love the visitors they serve. Tonight we're saying our good-byes as we're leaving tomorrow, and some of the staff...and us...have had to fight back tears. The staff here could...

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Helpful?
Thank Sheri M
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear Sheri M, Thank you very much for taking the time to write this review. It is very important for us to have your valuable opinion. We are sure your description of our site's atmosphere will be a great help for future travelers when choosing their next destination, comparing our service with disney's. Thank you very very much! :D...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, a Beachfront Resort, by Karisma

Address: Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $598 - $1,543 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, a Beachfront Resort, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Maroma, a Beachfront Resort, by Karisma staff and other travellers.
371 questions
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Lynn
3 months ago

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Questions? Get answers from El Dorado Maroma, a Beachfront Resort, by Karisma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“OK there are only a couple tips I can give when it comes to staying here as everything is great but as with everything there are little things you can do to help make it perfect. Look over the event chart when you first arrive and see if there are any special events you want to go to. After that plan on eating at the restaurant at the Palifito's your first night and enjoy a true menu tasting as the small portions are perfect for making a 5-7 course meal. The bar is good and the tenders even better at making you what you want, my choice was always a nice bottle of red! After the first dinner, do eat breakfast and lunch there as well and take in the views from out on the patio with tides breaking on the sand bar in front of you. After doing so wander out and eat at the other restaurants on the resort but know that an inside seat, window side and that amazing food will draw you back for more. In the bungalows themselves I highly recommend understand the one you are there with as the smaller room setting is romantic and gorgeous but the outdoor patio is designed to be used!!! as the bathroom, i.e. the toilet is also incorporated into that open space and you can hear everything that is going on in there. Ouch a little surprise, but when you realize the ocean, the waves, the breeze and all the other amazing things that await you on the back deck you and your loved one won't have anything awkward to hear, talk or think about. I found it very useful to get a full run down of all the items and things that the Palifito's had to offer from your butler when you first arrive. Ask questions and have them help you with things like - connecting to wifi, set the A/C mini split unit, and where the outlets are that stay powered at all times. Yep that's right the power to these units only goes on when you have a room card inserted so it knows you are in the room. A great idea and it saves so much electricity, but if you plug a phone or something in thinking its going to charge and walk out grabbing your card as you go, you're going to be disappointed when you return. With all the amazing things around you there is no time for disappointment. I strongly suggest at least 1 6-6:30am sunrise walk and as many sun-setting opportunities as possible. There isn't a bad day bed or lounger on the resort and Daniel from the spa will be certain to set you up with an amazing ocean side massage that we do every time we are there. With this all I can say is thank you again to our friends that we have seen all 3 trips over 6 yrs, Daniel, Fernando & Deigo we love that we know every time we come back there will be a familiar face with a great catching up conversation, and Daniel for you to remember our faces was great but to remember our names and treat us like we were old friends makes you a friend to us. Wendy & Alan we look forward to seeing both of you the next time we are there and can't thank you both enough for everything you did. To many others to thank by name, so Thank you El Dorado Maroma!”
 of 5 bubbles 973waltt, 4 Dec 2016 | Read review
“One bedroom units with no view to large suites with swim spas to the door. Independent huts available over the water.”
 of 5 bubbles SheriM2, 3 Dec 2016 | Read review
“Concierge service is great”
 of 5 bubbles G8540WYanned, 3 Dec 2016 | Read review
“Loved our swim up”
  • view from our patio loungers, night
  • view from our patio loungers, day
 of 5 bubbles haleakala, 2 Dec 2016 | Read review
“infinity pool jacuzzi rooms on the first have a great view of the beach through the trees and not too many steps to climb”
 of 5 bubbles H5648YAsimonw, 29 Nov 2016 | Read review
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