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El Dorado Maroma, a Beachfront Resort, by Karisma

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El Dorado Maroma, a Beachfront Resort, by Karisma
El Dorado Maroma, a Beachfront Resort, by Karisma
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2,986 Reviews from our TripAdvisor Community

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Showing 2,787: English reviews
Reviewed yesterday NEW

We just returned from our first trip to El Dorado Maroma, and to say it was an amazing trip would be an understatement! The staff is very attentive and go above and beyond to accommodate all of the guests. Some of our favorite staff members were Renee, Augustine and Giselle! The food is top notch! Our favorite restaurant was Mio......

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Helpful?
Thank Amanda H
Antioch, California
Reviewed yesterday NEW

The Canadians-well-kept-secret. This is beyond any resort we have be in over 30 years of travel. The staff-go beyond what I would consider service, unbelievable!! The food is rated at a ten. Sandy beaches, with beautiful sunsets and rises. Many, many times, I have wished that college kids or small children weren't part of my vacation. This resort is adult...

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Thank CGarber51
Cambridgeshire, United Kingdom
Reviewed yesterday NEW

My fiancé and I stayed here for a second Christmas and extended our stay to include the New Year. It was every bit as good as it was the year before, if not better. The resort itself was much improved and the beach was wider. The seaweed problem we encountered first time was not evident when we first arrived which...

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Thank WiltsK
Nebo, North Carolina
Reviewed yesterday NEW

Words can not describe the wonderful experience we had at this resort! The whole staff wanted to make sure that this was something we would remember forever and they exceeded our expectations. The resort is absolutely beautiful, our room was lovely and the grounds and beach were pristine! The real magic however was in the service. From Victor the front...

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Thank Sandi E
Dallas, Texas
Reviewed 2 days ago NEWvia mobile

I will keep this short... Flying into and out of Cancun was easy especially out of DFW. Most folks spoke both English and Spanish. We took the shuttle from Lomas Travel arraged through the resort. The Lomas Travel folks were extremely friendly and easy to identify. The drive to El Dorado Maroma took about 30 minutes. The staff at the...

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Thank TDPatterson93
Reviewed 3 days ago NEWvia mobile

We had such a great time at this beautiful resort! The staff is very attentive and friendly. Giselle, Alex, angel, Manuel, Eloy, Elier and Sergio were amazing!! The food at the various restaurants was very good ( they do try to up sell bottles of wine- which can be annoying) but overall we had an amazing trip for the money...

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3Thank Beth L
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear Beth L, We appreciate your feedback and your recommendation. It is so exciting to know you found our team friendly and attentive, it is a true pleasure to serve our valuable guests. If you find yourself wanting to return to our paradise someday, we look forward to that opportunity to welcome you back. Joslin Fuentes Díaz General Manager...

Reviewed 4 days ago NEWvia mobile

El Dorado Maroma is the BEST place to vacation in Playa del Carmen! The staff were incredible! Special thanks to Gisselle, Angel, Alex, Augustin, Jonas, Rene, Dora, Fernando, Eroine, and DJ Chriss for making our stay AMAZING!

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1Thank Kendra P
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear Kendra P, My sincere thanks goes to you for sharing your review. we are so pleased to hear you are cherishing those memories. Thank you for your recommendation, and we sincerely hope you can join us again soon. We will let know your kind comment to our team! :) Joslin Fuentes Díaz General Manager El Dorado Maroma, by...

A TripAdvisor Member
1 review
Reviewed 4 days ago NEWvia mobile

Loved this resort, it's paradise! The staff made it even more perfect! All of the waiters (especially Jonas and Joshua) are always making sure every need/ want is fulfilled! The bartenders (loved Eloy and Diego) are fabulous and always very fun! The service is absolutely incredible! Loved loved loved Armando on the beach! So witty and always making sure you...

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Thank A TripAdvisor Member
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola! Thank you so much for your review. Our guests visit El Dorado Maroma for a number of reasons, and our team are here to personally ensure that your every dream is fulfilled. Whether it is to unwind in peace, explore the paradise or reconnect in celebration, our aim is to provide you with an unforgettable experience. As I am...

Atlanta, Georgia
Reviewed 4 days ago NEWvia mobile

This was by far the best vacation we have ever been on! The resort is immaculately clean and the crew are the nicest people you will ever meet. Alex, Angel, DJ Chris, Giselle, Omar and Beto made a team that made us feel like we were royalty, and a few of them became close friends. There were always activities going...

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1Thank ryanmcdowell1687
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear ryanmcdowell1687 We greatly appreciate the time you have taken to share these kind words about our dedicated team and their fine service. We are thrilled to hear you received the attention and care you should expect from our resort. It was a pleasure serving you on your vacation in beautiful Playa del Carmen, and we hope to see...

Houston, Texas
Reviewed 4 days ago NEWvia mobile

Had a wonderful time with a family of four! Plenty of activities to do (Angel, Alex & Giselle were amazing!), the service was incredible (thank you Armando!) and overall a very enjoyable trip! We will be back

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1Thank hollyheckmann
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear hollyheckmann, Thank you for taking the time to share your thoughts with fellow travellers. If you are dreaming of making another family getaway in 2017, it would be our pleasure to welcome you back to El Dorado Maroma. Joslin Fuentes Díaz General Manager El Dorado Maroma, by Karisma

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, a Beachfront Resort, by Karisma

Address: Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $583 - $1,515 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, a Beachfront Resort, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Maroma, a Beachfront Resort, by Karisma staff and other travellers.
405 questions
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Lynn
5 months ago

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Questions? Get answers from El Dorado Maroma, a Beachfront Resort, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We asked for a view of the ocean. we got it. Beautiful.”
 of 5 bubbles CGarber51, 16 Jan 2017 | Read review
“We had a suite on the lazy river and it was wonderful.”
 of 5 bubbles 602sandie, 16 Jan 2017 | Read review
“First floor rooms are not as private as upper floors”
 of 5 bubbles aruba2017, 12 Jan 2017 | Read review
“Palafitos were wonderful.”
 of 5 bubbles KristinJaskiw, 11 Jan 2017 | Read review
“Private beach is amazing, with at times less than 30 people.”
 of 5 bubbles fournierjoseph55, 9 Jan 2017 | Read review
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