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El Dorado Maroma, by Karisma

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El Dorado Maroma, by Karisma
El Dorado Maroma, by Karisma
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3,120 Reviews from our TripAdvisor Community

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Showing 2,918: English reviews
Start your review of El Dorado Maroma, by Karisma
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Hockessin, Delaware
Reviewed yesterday NEW

The best,, phenomenal, fantastic,and tremendous. We just got back last night after 11 great days at El Dorado Maroma. We are Exotic Members and stayed in a Ruby room in Building 12. Great room and good building located at the edge of the resort property. Quiet at night and close enough to everything. Everything is no further than a 5...

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1Thank Eric C
Boston
Reviewed yesterday NEW

We visited from 2/18-2/25, our 14th AI trip to Mexico in 10 years but our first to EDM. Our visit started off a little rocky in that I had been in contact with the resort both by direct email and through Exotic travel by phone -they called me (we booked with RCI so had to go through their company). In...

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3Thank jneil
Stevensville, Maryland
Reviewed 2 days ago NEW

We've been to El Dorado Royale twice and stayed at the Casitas both times which was really nice. So, my expectations for El Dorado Maroma were lower. I wasn't very excited because we weren't staying at the Casitas. Sure, the photos look nice and reviews are good by how good can it really be? Well, our vacation last week was...

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2Thank NClouse
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear NClouse, We are thrilled that your expectations were exceeded. Not only El Dorado Maroma team but also all our sister hotels are passionate with your satisfaction. We do our best all the time so that all of you enjoy and have a memorable stay. Thank you very much for your comments in appreciation of our team effort, all...

A TripAdvisor Member
1 review
Reviewed 2 days ago NEWvia mobile

Everything about this resort is great. From the beach, to the unreal food, to the overall service. The real standout, however, is the Activities Team of Alex, Omar, Jesus, Gabriel and DJ Chriss. They are engaging and hilarious, making sure everyone is having fun and enjoying themselves. They have the unique ability to take groups of people in whatever activity...

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Helpful?
Thank A TripAdvisor Member
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola, We would like to thank you for your kind words about our great team. They are the stars and are very happy that you had a great time during your holidays. We love that all our guests have the best experience at El Dorado Maroma. Hope to see you soon Joslin Fuentes Díaz General Manager El Dorado Maroma, by...

Newport Beach, California
Reviewed 3 days ago NEWvia mobile

This was my and my family's first time in Mexico and I can't even begin on how amazing the staff is!! Atoxtli, Eric, and Yorch were always there for us, with really making you feel like you are home let alone part of the family. Rene and Diego were hands down the best bartenders. Alex and Gabriel were so full...

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Helpful?
Thank kist92
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Katelyn throgmorton, They say the first impression is the most important and we are thrilled because you had an amazing experience during your first visit to El Dorado Maroma (we reached our goal). Mexico is a beautiful place and Riviera Maya is one of the most privileged parts of the country. Our team was happy to share time...

Brooklyn, United States
Reviewed 3 days ago NEW

This was my second time visiting El Dorado Maroma, and some how my experience was even better than it had been 5 years ago. The resort has expanded considerably and the staff was even friendlier and more attentive. I traveled with my family and we had two rooms. Our butlers were Atoxtli and Erick and they were absolutely incredible. Atoxtli...

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Thank Pamela H
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Pamela H, We are very pleased because your stay was successful since we are passionate with our job and everything we do is to make you feel comfortable and pampered. Our team has read your nice comments and we are happy because you are going to visit us again. We are already waiting for you, Joslin Fuentes Díaz...

Reviewed 3 days ago NEW

Once you been here you won't want to go anywhere else. The grounds are beautiful, maintained by staff who always greet you with a smile and "hola". The room is beautiful and perfectly cleaned during our stay. I'm so sorry I can't recal the staff persons name (room 801) Our butlers, Atox and Eric, have provided us with all that...

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Thank sgruetzmacher
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear sgruetzmacher, It is a pleasure to greet you and to read your nice comments. Our team sends you warm regards, too. Our best satisfaction is when our guests enjoy every moment and we can feel proud because we did it. We would like to see here one more time to pamper you. Joslin Fuentes Díaz General Manager El...

Marlborough, Massachusetts
Reviewed 3 days ago NEW

This is our third visit to El Dorado Royale, and just when we think we know everything, we discover something new. This time, one of the highlights for my husband was the whole fish special at JoJo's Caribbean restaurant. The property is always clean and beautiful, the staff is friendly and extremely helpful, even kindly complimenting my very basic Spanish....

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Thank SunnyCK
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola again dear SunnyCK, We want to let you know how happy your comments make us feel. We feel proud that we have exceeded your expectations during each visit and you had an amazing vacation. It will be an honor to see one more time in this beautiful place. Joslin Fuentes Díaz General Manager El Dorado Maroma, by Karisma

Kitchener, Canada
Reviewed 4 days ago NEWvia mobile

This is our second visit to El Dorado Maroma. This resort has everything we love and more. The food is excellent but it is the staff that makes the experiences so memorable. Even the maintenance people are warm and friendly despite language barriers. The wait staff go above and beyond to ensure any requests are met. (especially the staff at...

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2Thank Canadian_vandam
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Canadian_vandam, We thank you for sharing your great review regarding the friendliness and kindness of our team. Our main aim is to make you feel at home and when you comment how much you have enjoyed each visit, we feel have reached our goal. We have shared your greeting with the rest of the team. We will be...

Lincoln, Nebraska
Reviewed 4 days ago NEWvia mobile

Having a great time here at el dorado! We are in the overwater bungalow, which is amazing! Tomas our butler made sure everything was going ok! The entertainment staff has exceeded our expectations Alex, Gabriel has made this trip unbelievable! The drinks are strong & top shelf! The staff is very friendly. The only downside is you have to wait...

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Helpful?
Thank Troy S
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Troy S, We are grateful that you had shared your nice opinion. We can see that you enjoyed the beautiful view from the Overwater Bungalows as well as the friendliness of our team. Your joy and satisfaction are our best reward. It would be a pleasure to welcome you back soon. Joslin Fuentes Díaz General Manager El Dorado...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, by Karisma

Address: Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico (Formerly El Dorado Spa Resorts, by Karisma)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $546 - $2,294 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Maroma, by Karisma staff and other travellers.
448 questions
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Lynn
6 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most views are blocked by palm trees. Pools are cold in February”
 of 5 bubbles jneil, 28 Feb 2017 | Read review
“It is worth the extra upgrade fee to stay in a royal swim up suite on the first floor”
 of 5 bubbles PamelaH943, 26 Feb 2017 | Read review
“There's no bad room. The beach is amazing!”
 of 5 bubbles sgruetzmacher, 26 Feb 2017 | Read review
“We haven't stayed in a bad room yet!”
 of 5 bubbles SunnyCK, 26 Feb 2017 | Read review
“We stayed in room 1617 and it was a nice view! We had the sunrise and friends staying in 1606 had the sunset.”
 of 5 bubbles juno1117, 22 Feb 2017 | Read review
5 of 5