We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

El Dorado Maroma, a Beachfront Resort, by Karisma

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
El Dorado Maroma, a Beachfront Resort, by Karisma
El Dorado Maroma, a Beachfront Resort, by Karisma
Panoramas (11)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,101 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for El Dorado Maroma, a Beachfront Resort, by Karisma
See the most recent reviews
Showing 2,900: English reviews
Reviewed 12 November 2015

We thoroughly enjoyed our stay at this hotel. Once you get past the smell of the mangrove (only bad when it rains), the location and the staff make for a memorable stay. The rooms and the general environment are really clean (we even saw people polishioning the concrete paths!). You can't fault the industriouness of staff from the seemingly 24...

 Report
Helpful?
1Thank Gster44
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Gster44, Thank you for your kind review and remembering so many staff members! I am glad they made your stay more pleasurable, your spelling is point by the way. Will definitely take your evening recommendation into consideration, especially with the high season approaching. We look forward to welcoming you back. Regards, Alejandro Lopez General Manager

Lorraine, Canada
Reviewed 11 November 2015

We love coming to this resort for the exceptional service The beach is pristine and the service from the beach butlers and waiters is incredible Thanks Manuel, Armando and Ruben for the beds and chairs every morning Thanks Diego for your famous Paloma, Diana for your smile and Pedro for your speedy service Thanks to Alex for Beach volleyball Our...

 Report
Helpful?
1Thank nhlsly
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Nicole and Sly, Thank you for once again choosing El Dorado Maroma and for taking the time to share your latest visit with fellow travelers, we are glad you are still able to appreciate the quality of service offered. We look forward to welcoming you back in February. Kind regards, Alejandro Lopez General Manager

Thornton, New Hampshire
Reviewed 10 November 2015

A small (90 units) quiet resort with more employees than guests. Everyone will spoil you with attention to every detail. The entire staff, housekeeping, wait staff, spa, customer service are very helpful and gracious. Every meal from every restaurant is prepared and served with care. Ingredients are all the best, even the cocktails. Adults only. Quiet. Romantic. Beautiful. Our "go...

 Report
Helpful?
5Thank FredNH92051
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear FredNH92051, It is our pleasure welcoming you back every year and being able to deliver and equally excellent Karisma Gourmet Experience. Best recommendation we can get is that of our valued returning guests, hence this is greatly appreciated. Best of regards, Alejandro Lopez General Manager

San Francisco, California
Reviewed 10 November 2015

El dorado Maroma is one of the best resorts we have ever visited. it's size makes it easy to get around we met so many wonderful people working there that really care about making your time there a great experience.

Review collected in partnership with this hotel
 Report
Helpful?
4Thank MarioRochelle
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear MarioRochelle, Thank you for this short but wonderful review. We are honored to become one of the best resorts you have ever visited and look forward to welcoming you back. Kind regards, Alejandro Lopez General Manager

Sheffield, United Kingdom
Reviewed 9 November 2015 via mobile

We are part of the exotic club, visited here end September into October. Amaze balls. My husband did his scuba dive thing as always, and I am an affiliated member of the beach bum club! The staff, from reception, bars, restaurants, cleaners, gardeners, beach butlers,everyone, were very accommodating and helpful. Special mention goes out to Manuel Lima, our beach butler....

 Report
Helpful?
5Thank jools1958
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Julie, We will take you up on that and hope to see you back shortly! Manuel is definitely becoming one of our most popular staff members, I am glad he is delivering such a high quality service and he is being recognized for it, as well as all the other wonderful staff at El Dorado Maroma, they truly make...

montreal
Reviewed 9 November 2015

We have been wanting to go to Playa Maroma for many years. Finally we went last week and must admit we have mixed emotions. The hotel it great. The rooms are all beautiful and well appointed. The restaurants are all good and varied. The menu options at the buffets although not bountiful are perfect for the size of the hotel...

 Report
Helpful?
7Thank sparkyMontreal
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear sparkyMontreal, Thank you for taking the time to share your recent experience at El Dorado Maroma. It is unfortunate you have mixed emotions about your trip but you've made some valid points. As you do mentioned, Maroma beach is well know for its white sand and crystal clear water, however, the excessive amounts of seaweed experienced earlier this year...

Amarillo
Reviewed 9 November 2015

Had an excellent. Staff was impeccable. They took great care of me. Traveling as a single woman I felt very safe and cared for. I would recommend to friends and family for sure. Such a good time. Did not want to come back. Hope to get to go back soon

Review collected in partnership with this hotel
 Report
Helpful?
2Thank unmeswansonb
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear unmeswansonb, We definitely want to see you back soon! I am glad you had an enjoyable stay with us and appreciate you recommending El Dorado Maroma to family and friends. Best of regards, Alejandro Lopez General Manager

Pittsburgh, Pennsylvania
Reviewed 9 November 2015

My husband and I had a wonderful visit at the end of October. We were celebrating his birthday. The staff went out of their way to create special memories for us, like writing a sweet birthday message on our dessert plate and drawing a romantic bath for us after dinner. The resort itself is beautiful and very well maintained. We...

 Report
Helpful?
2Thank lindsay221
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear lindsay221, Thank you for taking the time to write this very kind review. We are glad you had a wonderful stay with us and the staff was able to make it a memorable experience for you and your husband. We look forward to welcoming you back shortly. Kind regards, Alejandro Lopez General Manager

Chicago
Reviewed 8 November 2015 via mobile

We chose El Dorado Maroma for a quick weekend getaway and it didn't disappoint. Upgraded to Presidential Suite 1217 upon arrival- a 2nd FL room with plenty of space and privacy. Room, bed linens, toiletries all great. Always a bonus when resort isn't stingy with the towels!!! No view of water but that wasn't missed because offset by peaceful pool...

 Report
Helpful?
1Thank Chicago2034
Oklahoma City, Oklahoma
Reviewed 7 November 2015

This was our second stay at this resort. The first time was October 2014 when we traveled with a group of 8 friends. This year (2015) we returned the first week of Novemebr as as a couple. We ate excellent breakfast every morning but one at Papito's. The staff were always friendly, great service (particularly Eroin, Florentino, Cecilia, Andres, &...

 Report
Helpful?
2Thank Mia P

4,865 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (4403)
Viewed
Pool/Beach Area (1062)
Viewed
Room/Suite (755)
Viewed
View from Room (211)
Viewed
Hotel & Grounds (554)
Viewed
Dining (366)
Viewed
Bathroom (85)
Viewed
Family/Play Areas (11)
Viewed
Business Centre/Function Rooms (6)
Viewed
0:36
Videos (3)
Viewed
Other (1350)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (405)
Viewed
Amenities (66)
Viewed
Beach (21)
Viewed
Infinity Pool (29)
Viewed
Pool (14)
Viewed
Presidential Suite Swim-Up (126)
Viewed
Dining (67)
Viewed
Royal Suite Swim-Up (56)
Viewed
The Hotel (26)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (57)
Viewed
Pool/Beach Area (4)
Viewed
Room/Suite (21)
Viewed
Dining (3)
Viewed
Hotel & Grounds (2)
Viewed
Family/Play Areas (4)
Viewed
Bathroom (1)
Viewed
Other (22)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa Maroma
9.2 km away
El Dorado Casitas Royale, by Karisma
9.2 km away
El Dorado Royale, a Spa Resort by Karisma
3.0 km away
Secrets Maroma Beach Riviera Cancun
Show Prices
Show Prices
Show Prices
4.5 km away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5,509 reviews
6.4 km away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
11,114 reviews
7.1 km away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#3 of 212 in Playa del Carmen
2,756 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, a Beachfront Resort, by Karisma

Address: Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $539 - $2,308 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, a Beachfront Resort, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Hotels.com, Travelocity and Jetsetter so you can book your El Dorado Maroma, a Beachfront Resort, by Karisma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from El Dorado Maroma, a Beachfront Resort, by Karisma staff and other travellers.
431 questions
Ask a question
Lynn
6 months ago

See all questions (431)

Questions? Get answers from El Dorado Maroma, a Beachfront Resort, by Karisma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Call and ask for Beach Access beach view”
 of 5 bubbles Drbing, 18 Feb 2017 | Read review
“Our view was obscured by the palm trees. Though the close location to the beach and the ability to hear the ocean worked!”
 of 5 bubbles kkf, 18 Feb 2017 | Read review
“Portfolios facing the Mexican Caribbean is our preference.”
 of 5 bubbles bonbongrb, 17 Feb 2017 | Read review
“Rooms in Villa #12 are very nice and very quiet.”
 of 5 bubbles northernspirit2017, 14 Feb 2017 | Read review
“Infinity pool suite is awesome!”
 of 5 bubbles jmilligan2017, 13 Feb 2017 | Read review
5 of 5