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El Dorado Spa Resorts By Karisma

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El Dorado Spa Resorts By Karisma
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3,109 Reviews from our TripAdvisor Community

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Showing 2,907: English reviews
San Francisco, California
Reviewed 10 November 2015

El dorado Maroma is one of the best resorts we have ever visited. it's size makes it easy to get around we met so many wonderful people working there that really care about making your time there a great experience.

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Helpful?
4Thank MarioRochelle
KarismaHotelsResorts, General Manager at El Dorado Spa Resorts By Karisma, responded to this review

Dear MarioRochelle, Thank you for this short but wonderful review. We are honored to become one of the best resorts you have ever visited and look forward to welcoming you back. Kind regards, Alejandro Lopez General Manager

Sheffield, United Kingdom
Reviewed 9 November 2015 via mobile

We are part of the exotic club, visited here end September into October. Amaze balls. My husband did his scuba dive thing as always, and I am an affiliated member of the beach bum club! The staff, from reception, bars, restaurants, cleaners, gardeners, beach butlers,everyone, were very accommodating and helpful. Special mention goes out to Manuel Lima, our beach butler....

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5Thank jools1958
KarismaHotelsResorts, General Manager at El Dorado Spa Resorts By Karisma, responded to this review

Dear Julie, We will take you up on that and hope to see you back shortly! Manuel is definitely becoming one of our most popular staff members, I am glad he is delivering such a high quality service and he is being recognized for it, as well as all the other wonderful staff at El Dorado Maroma, they truly make...

montreal
Reviewed 9 November 2015

We have been wanting to go to Playa Maroma for many years. Finally we went last week and must admit we have mixed emotions. The hotel it great. The rooms are all beautiful and well appointed. The restaurants are all good and varied. The menu options at the buffets although not bountiful are perfect for the size of the hotel...

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Helpful?
7Thank sparkyMontreal
KarismaHotelsResorts, General Manager at El Dorado Spa Resorts By Karisma, responded to this review

Dear sparkyMontreal, Thank you for taking the time to share your recent experience at El Dorado Maroma. It is unfortunate you have mixed emotions about your trip but you've made some valid points. As you do mentioned, Maroma beach is well know for its white sand and crystal clear water, however, the excessive amounts of seaweed experienced earlier this year...

Amarillo
Reviewed 9 November 2015

Had an excellent. Staff was impeccable. They took great care of me. Traveling as a single woman I felt very safe and cared for. I would recommend to friends and family for sure. Such a good time. Did not want to come back. Hope to get to go back soon

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2Thank unmeswansonb
KarismaHotelsResorts, General Manager at El Dorado Spa Resorts By Karisma, responded to this review

Dear unmeswansonb, We definitely want to see you back soon! I am glad you had an enjoyable stay with us and appreciate you recommending El Dorado Maroma to family and friends. Best of regards, Alejandro Lopez General Manager

Pittsburgh, Pennsylvania
Reviewed 9 November 2015

My husband and I had a wonderful visit at the end of October. We were celebrating his birthday. The staff went out of their way to create special memories for us, like writing a sweet birthday message on our dessert plate and drawing a romantic bath for us after dinner. The resort itself is beautiful and very well maintained. We...

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Helpful?
2Thank lindsay221
KarismaHotelsResorts, General Manager at El Dorado Spa Resorts By Karisma, responded to this review

Dear lindsay221, Thank you for taking the time to write this very kind review. We are glad you had a wonderful stay with us and the staff was able to make it a memorable experience for you and your husband. We look forward to welcoming you back shortly. Kind regards, Alejandro Lopez General Manager

Chicago
Reviewed 8 November 2015 via mobile

We chose El Dorado Maroma for a quick weekend getaway and it didn't disappoint. Upgraded to Presidential Suite 1217 upon arrival- a 2nd FL room with plenty of space and privacy. Room, bed linens, toiletries all great. Always a bonus when resort isn't stingy with the towels!!! No view of water but that wasn't missed because offset by peaceful pool...

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1Thank Chicago2034
Oklahoma City, Oklahoma
Reviewed 7 November 2015

This was our second stay at this resort. The first time was October 2014 when we traveled with a group of 8 friends. This year (2015) we returned the first week of Novemebr as as a couple. We ate excellent breakfast every morning but one at Papito's. The staff were always friendly, great service (particularly Eroin, Florentino, Cecilia, Andres, &...

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2Thank Mia P
Ashford, United Kingdom
Reviewed 7 November 2015

Had a great Honeymoon , we was treated like royalty and the concierge's Alan (isle of Man Legend) Martin (pretty Boy) there was nothing too much trouble , they made our experience so enjoyable , Thank you , The staff could not do enough to make it special , from the beach waiter to bar staff , and the entertainment...

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2Thank Trevor C
Gray, Tennessee
Reviewed 7 November 2015

We just got back from 8 days at this resort. The hotel and grounds were impeccable, They do a great job with the landscaping and lighting around the resort. The employees are all courteous and the food was good to great. We ate at Lima lemon and the portion size might be good if your a little kid, there like...

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4Thank shadowmanjb
KarismaHotelsResorts, General Manager at El Dorado Spa Resorts By Karisma, responded to this review

Dear Shadowmanjb Thank you very much for taking time to share your comments with us at Trip Advisor We appreciate your great comments about the well-kept hotel grounds and the beautiful landscaping and lighting and we want to thank you for the positive comments about our Staff and Food. We want to apologize for any disappointment due the beach as...

Reviewed 5 November 2015

The resort's staff are top notch. The food was remarkable. There are so many positive remarks to make about this resort, but I have to warn possible visitors to look elsewhere. There is an odor of sulfur that permeates the beach and much of the resort. This seems confined only to their beach area as it was never detectable once...

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5Thank ryanv17
KarismaHotelsResorts, General Manager at El Dorado Spa Resorts By Karisma, responded to this review

Dear tyanv17 Thank you for your review on Trip Advisor regarding your recent stay at El Dorado Maroma. We want to thank you also for the positive comments about the food and the our staff; however we are sorry for the experiences of odor due to the seaweed during your stay. We have contacted you by private message in order...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Spa Resorts By Karisma

Address: Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $545 - $2,316 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Spa Resorts By Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Spa Resorts By Karisma staff and other travellers.
442 questions
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Lynn
6 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in room 1617 and it was a nice view! We had the sunrise and friends staying in 1606 had the sunset.”
 of 5 bubbles juno1117, 22 Feb 2017 | Read review
“Stayed in Bldg 11 ... first floor ... 5 minute walk to everything ... quite location”
 of 5 bubbles 48stevenw, 19 Feb 2017 | Read review
“Call and ask for Beach Access beach view”
 of 5 bubbles Drbing, 18 Feb 2017 | Read review
“Our view was obscured by the palm trees. Though the close location to the beach and the ability to hear the ocean worked!”
 of 5 bubbles kkf, 18 Feb 2017 | Read review
“4th floor jacuzzi pool suited or a villa”
 of 5 bubbles rslil, 18 Feb 2017 | Read review
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