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El Dorado Spa Resorts By Karisma

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El Dorado Spa Resorts By Karisma
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3,106 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Spa Resorts By Karisma
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Showing 2,905: English reviews
Dallas, Texas
Reviewed 28 October 2015

We were married in Cancun at Sandos Luxury Resort which had a beautiful blue ocean with white sand. We decided to go to El Dorado Moroma for our honeymoon to get a change of scenery and were a little disappointed. My main priority is the beach/beach view but this was more of a lagoon. It is a very secluded bungalow...

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Helpful?
4Thank Tessa A
KarismaHotelsResorts, General Manager at El Dorado Spa Resorts By Karisma, responded to this review

Dear Tessa A Thank you for your feedback from your recent stay with us at El Dorado Maroma. We want to thank you also for celebrating your Special Event, your Honeymoon with us. However we are sorry if the beach did not live up to the expectations you have set before us and for the disappointment in service due your...

Washington DC
Reviewed 27 October 2015

I came here for a long weekend with my mom and my daughter. 3 generations! We were overall pretty happy with our trip, but there were a few stumbles that make me say this is not yet a true 5 star property. Granted, we've traveled to some of the finest resorts in the world, so perhaps unfair to compare, but...

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1Thank kvlynch
Tulsa, Oklahoma
Reviewed 27 October 2015

This is my favorite Karisma resort in the Riviera Maya. It's adults only and pure luxury. It sits on one of Travel Channels rated top 10 beaches in the world. They are currently building 28 over the water bungalows and plan to build 22 more. They will be fantastic and I know they can only be booked with a travel...

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1Thank Brandi W
Fredericton, Canada
Reviewed 25 October 2015

The staff and entertainment staff were great and some of them were excellent and all were extremely friendly and helpful. The following waiters, hostesses and cooks were excellent: Federico, Viky, Josimay, Veronica, Augustin, Eroin, Florentino, Fulgencio, Oliver, Andres, Eddie. The following entertainment staff were extremely friendly and personable: Alex, Marco, Camacho, and Silvia. Our butler Carlos and maid Sara were...

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1Thank Laurie B
Reviewed 25 October 2015 via mobile

This resort provides some of the best food and probably the friendliest staff we have encountered. We just returned from a week at the resort and after being to the area 4 times in past 2 years this is probably our favorite. If you are looking for great ocean swimming this is not your place. There are plenty of options...

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1Thank tjomf
Winston Salem, North Carolina
Reviewed 23 October 2015

El Dorado Maroma was our 9th different resort to stay at in the Riviera Maya. I’ve missed reviewing a lot of them, but felt I should get this out there prior to forgetting the details. We’ve stayed at a wide range of places from Now Jade up to our honeymoon at Zoetry. We have visited El Dorado Royale twice and...

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6Thank clevetravelguy
KarismaHotelsResorts, General Manager at El Dorado Spa Resorts By Karisma, responded to this review

Dear clevetravelguy We want to thank you for taking time to share your comments with us at Trip Advisor. And it is very nice to read that you have enjoyed our El Dorado Royale in past vacation furthermore we want to thank you for your positive comments about the service in our Italian Restaurant and that you enjoyed breakfast as...

texas
Reviewed 23 October 2015

I had to wait a few weeks to write this review as you can only post a review of a place every 90 days...the fact they we went back in less than 90 days says it all...in fact this was trip 16 to EDM for us. We love it for many reasons...of course it is beautiful..the grounds are immaculate, the...

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3Thank suziq2Texas
Austin, Texas
Reviewed 22 October 2015

We stayed a week at El Dorado Maroma and absolutely loved the beach and beautiful blue water. A huge thanks to Alex, Comacho and Sylvia with the Events team for making our stay even more enjoyable. Jonas was also very hospitable as usual.

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1Thank craigpadams72
Washington DC, District of Columbia
Reviewed 22 October 2015

My husband and I recently returned from an extended getaway to celebrate our first anniversary. As new Exotic members, we have already been to Casitas and Azul Fives and were excited for what Maroma had to offer but we were a bit disappointed. Some aspects were beyond their control but in others, they came up short. I'll start with the...

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4Thank Kenya V
KarismaHotelsResorts, General Manager at El Dorado Spa Resorts By Karisma, responded to this review

Dear Kenya V Thank you for taking time to share your comments on Trip Advisor. After reading through your review we war very sorry to hear that you did not completely enjoyed your stay and experienced inconvenience. Please apologize, we have reached out to you by private message in order to communicate with you directly. Best regards, Alejandro López General...

West Seneca
Reviewed 22 October 2015

Just spent 4 nights here and the hotel is lovely , fabulous staff , wonderful , great service , high end with top shelf food and beverages .... We had stayed here before and as you might know , the beach at Maroma had the reputation for being 1 of the top ten beaches in the world .....when we were...

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4Thank griffsgram

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Spa Resorts By Karisma

Address: Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $547 - $2,322 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Spa Resorts By Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Spa Resorts By Karisma staff and other travellers.
436 questions
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Lynn
6 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in room 1617 and it was a nice view! We had the sunrise and friends staying in 1606 had the sunset.”
 of 5 bubbles juno1117, 22 Feb 2017 | Read review
“Stayed in Bldg 11 ... first floor ... 5 minute walk to everything ... quite location”
 of 5 bubbles 48stevenw, 19 Feb 2017 | Read review
“Call and ask for Beach Access beach view”
 of 5 bubbles Drbing, 18 Feb 2017 | Read review
“Our view was obscured by the palm trees. Though the close location to the beach and the ability to hear the ocean worked!”
 of 5 bubbles kkf, 18 Feb 2017 | Read review
“4th floor jacuzzi pool suited or a villa”
 of 5 bubbles rslil, 18 Feb 2017 | Read review
5 of 5