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Belmond Maroma Resort & Spa

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Belmond Maroma Resort & Spa
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1,082 Reviews from our TripAdvisor Community

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Showing 957: English reviews
Chicago, Illinois
Reviewed 1 week ago via mobile

The key takeaway: My wife and I have stayed at many high end resorts and this is the only one we have consistently returned to. We have had great experiences elsewhere, but Maroma is just that fantastic. It is ideal for a 4-5 day adult getaway. Belmond Maroma is small, intimate resort that allows visitors the opportunity to truly enjoy...

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Helpful?
Thank RGChi1985
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear RGCh1985, Thank you for taking a moment to share your comments through the TripAdvisor platform. It is fantastic to start the day reading of the incredible experience you had while at our little paradise. I am glad to learn that we continue being at the top of your preferred getaway spots list, having once again enjoyed your stay and...

Dawsonville, GA
Reviewed 2 weeks ago

I had the pleasure of staying at The Belmond Maroma in October and it exceeded my expectations in so many ways. The setting is beautiful, the accommodations were spectacular but the service and the friendliness of the staff were simply better than anything I have experienced before. From the bar servers to the landscapers, everyone greeted me with a warm...

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Helpful?
Thank cruising28
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear cruising28, Thank you for choosing Belmond Maroma Resort & Spa to spend your vacation and for sharing your feedback with me and all the TripAdvisor readers. It is more than satisfying to know that my team pampered you so, that every detail of this, now your -home away from home, made your stay even more special. It will be...

Riviera Maya
Reviewed 3 weeks ago

We have gone to the Ritz in Cancun for previous 4 day trips because of ease of getting there. It took us 10 minutes longer from airport(30min) and we are sold. The service and accommodation were beyond compare. We were planning our next visit before we left. We didn't feel the need to leave property during our stay. Highly Recommend....

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Helpful?
Thank Tia M
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Tia M, It is always great to start my day learning of our guest’s experiences and the lovely time they have spent with us at Belmond Maroma Resort & Spa. It pleases me to know you have left completely satisfied with your vacation and even more so, that you have already arranged plans for a future visit. I look...

Reviewed 3 weeks ago via mobile

My husband and I just got back from this hotel and all we can say is wow. We sat at the bar and enjoyed the sunset with our wonderful drinks created by the lovely bartender, wish I could remember his name! We then ate at the ocean side restaurant and watched the beautiful beach waves in front of the hotel....

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Helpful?
Thank Nicole N
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Nicole, I appreciate you sharing your kind comments with me and the TripAdvisor community. It is wonderful to know that our friendly staff and Mexican savors have captivated you, during your short time at our little paradise Belmond Maroma Resort & Spa. We hope to have the opportunity to welcome you in a longer stay, and allow us to...

Windsor, United Kingdom
Reviewed 4 weeks ago

Much is written and known about the highest of standards expected from the Belmond Group. I can fully endorse all the previous comments written about the Maroma. The location, rooms, food, out of this world. It is though about the management and staff that make this place special, over and beyond my highest expectation. There is an exceptional team that...

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Helpful?
Thank Mike M
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Mike, Wow! is my first reaction to your incredible posting in this platform. Thank you for sharing. It is satisfying to learn that my team went above and beyond to satisfy your every need, making of your stay a wonderful experience. I appreciate you including me in your kind comments, it is really a team effort and your recognition...

Reviewed 31 October 2016 via mobile

What an amazing time my husband and I had. From start to finish, the staff, restaurants, the beach, was absolutely incredible. I loved the lobster tacos! The breakfast every morning was amazing. The handmade yogurts with fresh fruits was so delicious! You can watch the beautiful Mexican lady make fresh tortillas, being made to order, while having breakfast. Or take...

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Helpful?
Thank Wiley W
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Wiley W, There is no better way to start my day than reading the comments you have shared with the TripAdvisor community. It is great to learn that you had an amazing time in our little paradise, Belmond Maroma Resort & Spa and that my team did their best to pamper you and your husband making your honeymoon unforgettable....

New York City, New York
Reviewed 30 October 2016

This was our 3rd trip to Maroma and it will NOT be our last. Upgraded to oceanfront suite best decision of our lives. Gym renovated and super nice, pool by GYm needs some love and maintenance. Great for laps in am. Staff top notch beach chairs best we have ever encountered. Food very good, never left resort. We are making...

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2Thank DINKSfromUS
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear DINKSfromUS, First of all, I would like to thank you for sharing your feedback with our TripAdvisor readers. It has been wonderful to have you back at this your home away from home for the third time, enjoying every corner of Belmond Maroma Resort & Spa. Allow me to share with you that we are planning some improvements to...

Port Charlotte, Florida
Reviewed 26 October 2016

Just returned from a 5 day break at this wonderful location. I could write, as others have, a very lengthy review as our trip was one of the best we have ever taken. We have stayed in other Belmond hotels (South Africa, Italy, USA, Spain) so were expecting a high standard but this hotel surpassed that. From the moment we...

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2Thank Lynne F
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Lynne, Thank you for having chosen Mexico for a five-day relaxation. We appreciate the opportunity to pamper you in our very own Belmond way. I am happy to know that my team surpassed every expectation, making of your stay -and birthday - a celebration to remember. I appreciate you sharing your encouraging comments with me and our TripAdvisor readers....

Birmingham
Reviewed 23 October 2016

It is difficult to write a review of the Belmond Maroma that isn't just gushing in praise and superlatives, because, quite simply, this is the most special and magical of resorts. We'd had the fortune to stay in another Belmond resort previously in Italy, and so our expectations of the Maroma were high, but it is fair to say that...

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Helpful?
Thank PaulandJane10
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear PaulandJane10, First of all, thank you for sharing with me and our TripAdvisor readers such a detailed review of your experience at our little paradise. I am glad to learn that your stay at Belmond Maroma Resort & Spa has been more than fantastic, that my team made you feel pampered and like home, where every little detail has...

Pacific Palisades
Reviewed 16 October 2016

I highly recommend this resort - I wasn't sure what to expect at first, but it is truly a gorgeous facility - one of the most beautiful and spiritual spas I have visited - the beach - or I should say "bathtub" is fantastic - with lots to do or do nothing at all - super comfy and cushy beds...

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1Thank Rosanna R
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Rosanna, Thank you for sharing your feedback of your stay with me and our TripAdvisor readers. I am glad to learn that your very first visit at Belmond Maroma Resort & Spa, has been simply exceptional. From relaxing at our lovely Kinan Spa to spending a quite moment by the beach, to enjoying delightful flavors of our traditional Mexican...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to Belmond Maroma Resort & Spa, an award-winning luxury beach resort hotel on the Riviera Maya, Mexico. Experience the magic and the beauty of profound well-being in an eternal paradise located in a breathtaking corner of the Yucatan jungle on the Riviera Maya. Enjoy also One of the finest Playa del Carmen restaurants, El Restaurante's eclectic daytime menu offers offers an array of delicious regional specialties. Baja California style shrimp tacos, pescadillas, panuchos and sopes are some of the delicacies on offer. By nightfall, tables glow with candlelight, while a band serenades diners. Be tantalised by our executive chef's interpretation of traditional Mexican cuisine. Dishes include crispy duck tacos with salsa borracha, seafood pozole and lobster enchiladas. El Sol Tapas & Restaurant combines exquisite Mediterranean-style cuisine with a unique Pre-Hispanic Mexican twist. With a relaxed ambiance, large windows afford uninterrupted sea views. The tapas-style menu features a symphony of flavors. Feel your tastebuds tingle as sharp citrus contrasts with olive oils and chilies. Complement your dish with a selection from our international wine list. Or try a new-generation Mexican wine. ... more   less 

Additional Information about Belmond Maroma Resort & Spa

Address: Highway 307, Kilometer 51, Playa Maroma, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $772 - $1,819 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Maroma Resort & Spa 5*
Number of rooms: 63
Reservation Options:
TripAdvisor is proud to partner with Amex, Hotels.com, Booking.com, Travelocity, Orbitz, Odigeo, Priceline, Cheap Tickets and Jetsetter so you can book your Belmond Maroma Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa
Maroma Hotel Playa Del Carmen
Hotel Style:
#1 On the Beach Hotel in Playa Maroma
#1 Top resorts Hotel in Playa Maroma
#1 Luxury Hotel in Playa Maroma
#1 Family Hotel in Playa Maroma
#1 Spa Hotel in Playa Maroma
#1 Romantic Hotel in Playa Maroma
#2 Green Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from Belmond Maroma Resort & Spa staff and other travellers.
48 questions
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Questions? Get answers from Belmond Maroma Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The two rooms suites are amazing and plenty large enough for a family”
  • Queen Bed decorated for guest arrival
 of 5 bubbles cruising28, 21 Nov 2016 | Read review
“Don't worry too much - the whole resort is so wonderful that you won't want to spend too long in your room”
  • Rooms by adult only pool
 of 5 bubbles PaulandJane10, 22 Oct 2016 | Read review
“Newer side is quiter and newer”
 of 5 bubbles RosannaR649, 16 Oct 2016 | Read review
“Internet, Great location, clean beach and white sand, Room, Breakfast, and staff.”
 of 5 bubbles 29pepeb, 29 Sep 2016 | Read review
“Splurge and get an ocean view room. Beware of rooms in the main building that may have impeded views due to the beach bar and low trees.”
 of 5 bubbles Red_Brook_Harbor, 12 Sep 2016 | Read review
5 of 5
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