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Catalonia Playa Maroma

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Catalonia Playa Maroma
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6,332 Reviews from our TripAdvisor Community

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There are newer reviews for Catalonia Playa Maroma
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Showing 2,076: English reviews
English
Reviewed 1 week ago

I must admit we were so looking forward to our second visit at this lovely hotel, All in all we did have a good holiday. Good Points New Years Eve - Absolutely Amazing - most highly recommended a lot of effort went into the planning of this it all was so professional. The concierge were brilliant in arranging for my...

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Helpful?
1Thank jaclay
Tatiana R, Director General at Catalonia Playa Maroma, responded to this review

Dear Guest. Thank you for your feedback. We would like to apologize for the inconveniences experienced during your stay. Our Guest Service confirms us your requirements for your anniversary, whose was attended with amenities and a room in the building that you asked. Also, confirms you report about water supply, wich was received in your check out, so we couldn't...

Terrebonne, Canada
Reviewed 1 week ago

Very nice Beach , room privilege is good, food at the buffet need improvement, fish is too cook and the meet is not enough cook. Missing quantity of speciality restaurant, average food, more USA style.

Review collected in partnership with this hotel
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Helpful?
Thank Pearl L
Tatiana R, Director General at Catalonia Playa Maroma, responded to this review

Dear Pearl. Thank you for your feedback. We are so glad you enjoyed your stay at our Resort. We are sorry for the inconveniences about the food, we have shared this comments with the departments involved. We highly value your observations regarding our services, as we believe that they are the key to the continuing process of improvement. Thank you...

Montreal, Canada
Reviewed 2 weeks ago

The hotels staff were really kind, helpful and attentionate. The beach was also really clean and beautiful, the sea is a turquoise blue colors that really stands out. The rooms were always done by the maids and thus were really comfortable and enjoyable to be in. All services were excellent and I would recommend this hotel for any tourist looking...

Review collected in partnership with this hotel
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Helpful?
2Thank 445lisep
Green Lane, Pennsylvania
Reviewed 2 weeks ago

First time at Catalonia. Have stayed in many resorts in cancun as well as north and south of CUN (20+). Maroma beach is phenomenal- clean, great color, nice waves but not too rough, no rocks/rough bottom to navigate. Pool as others have noted is in need of a refurb. It is clean and suits its purpose but concrete is visibly...

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3Thank Kathy L
Bucharest, Romania
Reviewed 2 weeks ago

The enterntainment is ok,best view in the beach,water is cristal,the resort looks like a jungle,it is beautiful,the animal are gorgeous,the staff is ok,the bar restaurants are very poor in the day.....

Review collected in partnership with this hotel
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Thank adiioanu
montreal
Reviewed 2 weeks ago

This was our second time at Catalonia and won't be the last. Spent a week there October 2016 with our friends (their first time in Mexico) and they fell in love. We were in the priveleged section which was great, two steps to the beach. Beautiful beach, only sand, no rocks, no need for water shoes. Been to Mexico before...

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4Thank june033
New York City, New York
Reviewed 2 weeks ago

One of things that I thought was amazing was the wave runners that wear the bright green shirts. Carlos and Eduardo were the best. I can not swim and Carlos took me twice to go snorkeling, I had an amazing time. Not only did I go snorkeling I did ride the wave rider. so I would recommend that you look...

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2Thank dwinhenderson
Tatiana R, Director General at Catalonia Playa Maroma, responded to this review

Dear Henderson. Thank you for your feedback. We are so glad you enjoyed every aspect of your stay. Thank you for your nice remarks about the facilities and friendly staff. We highly value your observations regarding our services, as we believe that they are the key to the continuing process of improvement. Thank you a lot for recommending us. We'll...

Plano, Texas
Reviewed 2 weeks ago

We stayed at the property from December 26-January 1. We booked the Privilege Club room, a room for us, and a separate room for our 2 teenage sons. The privilege club seems to be worth paying extra for, when reading others' reviews. You have a separate private check in area and the rooms supposedly have better amenities. There is a...

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4Thank ABRAHAMGEORGEFAMILY
Tatiana R, Director General at Catalonia Playa Maroma, responded to this review

Dear Abraham. Thank you for writing us. We are glad you enjoyed your vacation at our Resort. We are sorry for the inconveniences experienced during your stay. We highly value your observations regarding our services, as we believe that they are the key to the continuing process of improvement. The reason why we have shared your comments with the departments...

Montreal, Canada
Reviewed 2 weeks ago via mobile

I'm giving this resort three stars, but to be fair, three stars is all I expected. Here is why: 1. The beach is outstanding and the resort is in between two much more expensive ones, so you couldn't experience the beach for any cheaper. The sand is so silky and the water is turquoise. There are no ugly wave breakers...

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Helpful?
1Thank bistra6884
Tatiana R, Director General at Catalonia Playa Maroma, responded to this review

Dear Bistra. Thank you for writing your feedback. We would like to apologize for not exceeded your expectations about our Resort. We want to make you aware that the hotel offers constant training to the staff in order to provide the best attention to our guests, for that reason, we offered English and French lessons to all our staff. We...

Newport, United Kingdom
Reviewed 2 weeks ago

You turn off the main road and travel along a road that makes you wonder where you're going. That's the unexpected surprise the reception is all open with thatched roofs. The hotel is designed like your in a forest with the rooms all around that all lead to the pool and beach. There are a number of restaurants all around...

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Helpful?
3Thank alison j
Tatiana R, Director General at Catalonia Playa Maroma, responded to this review

Dear Alison Thank you for writing to us. We are glad to know you were pleased with our facilities, friendly staff and courteous service! Thank you for your comments. We highly value our guest’s opinions and care deeply for their satisfaction. We hope you'll back soon. Regards.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Catalonia Playa Maroma is situated in the Mayan Riviera, at only 35 kilometers south of Cancun and 20 kilometers north of Playa del Carmen. Regarding to the Travel Channel, Playa Maroma is one of the most beautiful beaches of the world. The typical Mexican decoration with its vibrant colors and palapa roofs surrounded by the native jungle make this resort the perfect place to spend a wonderful vacation. The Mayan World has to offer a lot to its visitors. ... more   less 

Additional Information about Catalonia Playa Maroma

Address: Carretera Federal 307 Chetumal- Puerto Juarez Km. 306+250, Playa Maroma, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $261 - $582 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Catalonia Playa Maroma 3.5*
Number of rooms: 404
Reservation Options:
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Also Known As:
Catalonia Playa Maroma Hotel Playa Del Carmen
Catalonia Playa Maroma Del Carmen
Playa Maroma
Hotel Style:
#1 Green Hotel in Playa Maroma
#3 Family Hotel in Playa Maroma
#4 Top resorts Hotel in Playa Maroma
#4 Romantic Hotel in Playa Maroma
#4 Spa Hotel in Playa Maroma
#4 On the Beach Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from Catalonia Playa Maroma staff and other travellers.
727 questions
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Questions? Get answers from Catalonia Playa Maroma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed at the privileged area but I didn't see a difference other than rooms are modern and updated”
 of 5 bubbles kar0llak, 20 Jan 2017 | Read review
“upgrade to privileged”
 of 5 bubbles 869kimy, 14 Jan 2017 | Read review
“block 5 is best nearer to the a la cartes and pool, beach etc”
 of 5 bubbles jaclay, 11 Jan 2017 | Read review
“higher floors are better since they have these little animals walking around”
  • view from room 4203
 of 5 bubbles dwinhenderson, 8 Jan 2017 | Read review
“Get the Privilleged package! It makes a difference.”
  • Spacious, clean and all in great working order. Tasteful decor.
 of 5 bubbles miguelangelv991, 7 Jan 2017 | Read review
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