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The Grand Hotel

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265 Reviews from our TripAdvisor Community

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Showing 259: English reviews
Reviewed 15 June 2016

My wife and I absolutely loved our stay in Kennebunk, helped greatly by a very relaxing stay at The Grand Hotel. The location was perfect and close to great restaurants and fun activities We loved the customer service and the room was immaculate and very well decorated. Special touches like the heated bathroom floor made it extra special. Can't wait...

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Helpful?
Thank Zach B
Holly P, General Manager at The Grand Hotel, responded to this review

Zach B, Thank you for your review. Guests love our convenient in town location. It's nice to be able to park the car and see what the town has to offer, while on foot. The heated bathroom floors are certainly a guest favorite! We hope to see you soon!

ma
Reviewed 13 June 2016

Though The Grand still offers a great location and clean, attractive rooms, we found some special touches from our last visit were missing. Like the welcome whoopie pie in the room upon arrival and snacks in the "amenity closet". The granola bars would have been particularly welcome as they still do not offer breakfast as most Inns and hotels in...

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Helpful?
Thank pfmMa
Holly P, General Manager at The Grand Hotel, responded to this review

Dear pfmMa, Thank you for your review. We are happy that you enjoyed your visit with us. We do have a fabulous location; walking distance to all that Kennebunkport has to offer. We did make some changes this year at the Grand. The amenity closet is stocked with complimentary water, coffee and extra amenities. Guests love the option to be...

Reviewed 10 June 2016

This hotel was beautiful. It felt very much like home and the location was close to anything and everything we wanted to do in Kennebunkport. The staff was wonderful and very accommodating. They even served us a glass of champagne upon our arrival! We will definitely come back soon.

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Helpful?
Thank Jeff D
Holly P, General Manager at The Grand Hotel, responded to this review

Jeff D, Thank you for your review! We are thrilled that you enjoyed your visit with us. We have a knowledgeable and friendly staff, always eager to help with anything you may need. Who doesn't love a complimentary glass of champagne? It's the perfect start to any vacation!

Sykesville, Maryland
Reviewed 31 May 2016 via mobile

I would have given The Grand a five if there was a fridge in our room and the parking was a little difficult. Otherwise, the beds were comfortable, the rooms were nice and clean and it's in a great location. We had a room that overlooked Main Street. We enjoyed gets snacks from the general store across the street and...

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Thank AM1979
Holly P, General Manager at The Grand Hotel, responded to this review

AM1979, Thank you for your review. Regrigerators in the rooms are one of our biggest requests. We are looking into this possibility for 2017. We do have a couple of parking lots on sight, including the overflow lot about 1/2 block up from the hotel. I apologize if this additional lot was not communicated to you at check in. I...

Perthshire, Scotland
Reviewed 28 May 2016

This gorgeous hotel is right in the centre of Kennebunkport within strolling distance of some really nice shops and restaurants. There is free parking right outside the hotel. On arrival we were informed by the friendly lady at the desk that they had a problem with the shower in the specific room that we had booked so we were being...

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Helpful?
Thank FMMG
Holly P, General Manager at The Grand Hotel, responded to this review

Thank you for your review, FMMG. We do have a fantastic location. It is so convenient to be able to park the car and walk around town at your leisure. I am delighted that you enjoyed your upgrade. The Chase Hill Suites were completed last month and have been a big hit with our guests. They are more spacious than...

Fitchburg, Massachusetts
Reviewed 26 May 2016

The staff at The Grand bend over backwards to make your stay a fantastic one. From a welcome drink to a gift bag upon departing, they go the extra mile. There are beach passes, beach chairs and bicycles to borrow. There is an amenities station on the floor with ice, extra coffee pods, paper goods, etc. in case of need....

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Helpful?
Thank judysmoore
Holly P, General Manager at The Grand Hotel, responded to this review

judysmoore, Thank you for your review! I would have to agree, we do have an extremely friendly and welcoming staff here. We are happy to provide the extra amenities for our guests that make your visit here stress free and fun. The balcony rooms are such a great spot for relaxing and watching our little town in action. We would...

Lexington, Massachusetts
Reviewed 18 May 2016

OK, the Intercontinental Madrid still remains our top fave hotel (for service & location outside the noisy downtown area) but this place is the opposite - it's in the first "block" of Kennebunk Port - near a nice wine shop; a spot across the street for breakfast or lunch or coffee and wine - HB Provisions is terrific - see...

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Thank Lolabowla
Holly P, General Manager at The Grand Hotel, responded to this review

Lolabowla, Thank you for your review! It sounds like you truly had a fantastic stay. We would have to agree; the design of the Grand and the color palette creates a very calming atmosphere. We want our guests to be able to just relax and enjoy their time with us. The Grand room balconies are the ideal spot to people...

Saugus, Massachusetts
Reviewed 17 May 2016

The hotel was immaculate. Staff very friendly. Champagne on arrival and a goody bag on departure. Our room(suite) was awesome. Great private Veranda. You are right in the center of town-dock square with great shops and restaurants all within walking distance.High end hotel.

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Thank Erin L
Birmingham, AL
Reviewed 15 May 2016 via mobile

The smell, colors, decor all combined to give this hotel a feeling of cleanliness. Our room was nicely appointed, and had a deck with a view of the town and river. Everyone was very friendly and helpful. The front desk closed in the evening, and there was no restaurant, but everything that might be needed was right across the street...

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Helpful?
Thank SailinBud
Holly P, General Manager at The Grand Hotel, responded to this review

Hello SailinBud, Thank you for the review. We do have a hardworking and dedicated housekeeping team, that goes above and beyond to assure our rooms and common areas are always sparkling clean. I am delighted to hear how much you enjoyed your stay and our hotel. Please visit us again, soon!

Reviewed 11 May 2016

We went for our honeymoon and had an absolutely fantastic week. We were there during an off season and so there was only one other couple staying at the hotel. It made for a quiet and relaxing week. We would've probably liked a small bit of special attention or something since it was our honeymoon and we made them aware...

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Thank Courtney B
Holly P, General Manager at The Grand Hotel, responded to this review

Courtney B, Thank you for your review. I am so happy to hear that you enjoyed your stay with us! Guests love our comfortable beds and you can't beat those heated bathroom floors; especially on the chilly Maine mornings. I do apologize that we did not celebrate your honeymoon properly. This obviously fell through the cracks. We love giving our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
Official Description (provided by the hotel)
The latest addition to the Kennebunkport Resort Collection of luxury Kennebunkport accommodations, the Grand Hotel sits prominently on Chase Hill, with some guestrooms offering views of the Kennebunk River and bustling Dock Square. Featuring classic New England architecture and elegantly appointed rooms, the Grand Hotel is the perfect spot to enjoy your Kennebunkport, Maine vacation. With an onsite art gallery, you can indulge yourself in artistic delights. Our boutique hotel on the edge of Kennebunkport has something for everyone! Steps away from the Grand, you'll find exceptional restaurants, diverse art galleries, and charming boutiques. Kennebunkport also offers several beautiful beaches, perfect for soaking up some rays, shell seeking or a family day at the beach. Paddle a kayak and check out the River, or explore Maine's coast. Hop on a bike or scooter and explore Kennebunkport's winding back roads, or enjoy one of our scenic tours on a classic schooner, lobster boat or whale watch. ... more   less 

Additional Information about The Grand Hotel

Address: 1 Chase Hill Rd, Lower Village, Kennebunk, ME 04043-7666
Region: United States > Maine > Kennebunks > Kennebunk
Price Range: $321 - $535 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Grand Hotel 3*
Number of rooms: 17
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel staff and other travellers.
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Questions? Get answers from The Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Street side rooms can be noisy (traffic). If you want a quiet room request rooms in the back.”
 of 5 bubbles JTN01, 7 Nov 2016 | Read review
“Find another hotel!”
 of 5 bubbles jand413, 26 Oct 2016 | Read review
“2nd floor had a great view. The hotel and the room were both very quiet and cozy.”
 of 5 bubbles kimcstrauss, 20 Oct 2016 | Read review
“quiet hotel in general, even on the main street”
 of 5 bubbles magpie628, 15 Oct 2016 | Read review
“We had a room with a deck overlooking Kennebunkport which was great. It was a corner suite which was great.”
 of 5 bubbles cathyr727, 5 Sep 2016 | Read review
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