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Hilton Garden Inn Portland Airport

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#12 of 19 Hotels in Portland
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Garden Inn Portland Airport
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525 Reviews from our TripAdvisor Community

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Showing 521: English reviews
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Hillsborough, North Carolina
Reviewed yesterday NEWvia mobile

My sister, mother and I came to Portland for a quick extended weekend visit. I made the mistake of booking a King room for the three of us. The front desk staff and even the bartender took a special interest in trying to get us another room. The hotel was completely booked for Friday night. A cot was brought to...

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Helpful?
Thank mcdona13
Cape Cod
HOTEL’S FAVOURITE REVIEW
Reviewed 5 weeks ago

Everyone from the front desk to Barry in maintenance and Sonya in the Garden Grille went beyond excellent in the friendly service. From the moment we arrived (late) till our departure after a wonderful breakfast with the patient service from Sonya, we were pleasantly surprised by the level of hospitality. Sonya was extra patient as our morning group showed up...

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Thank cbsjohn
About Hotel's Favourite Review
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for taking the time to review us on Tripadvisor! I am so happy to hear that you enjoyed your stay with us, and thank you so much for the kind words in regards to our team members. I will be sure to share your feedback with them. We look forward to welcoming you back to our...

West Warwick
Reviewed 3 days ago NEW

Parking could of been cleared better and before we arrived. Pool could of been reopened in a timely manner. I've been to other hotel, cruises, water parks, when there is an issue they work to fix it with in hours NOT DAYS. The staff shut the elevator down because the kids were riding it.. They told us they were waiting...

Review collected in partnership with Hilton Garden Inn
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Thank 832tinag
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for taking the time to share your feedback on Tripadvisor. Please accept my apologies for not meeting your expectations. We have been working very hard to plow our parking lot, and ensure there are plenty of spots for all of our guests, but with all the snow parking has been at times a challenge. The elevator stopped working...

Reviewed 3 days ago NEW

Would recommend to anyone to stay hereGreat Stay. Enjoyed the food in restaurant and was able to purchase a veggie wrap I could eat something prior to flight take off. Bed was comfortable, clean and the overall experience was great

Review collected in partnership with Hilton Garden Inn
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Thank Dlemieux2
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for taking the time to share your feedback on Tripadvisor, and for the great review! I am so happy to hear that you had an enjoyable stay with us, and you had a pleasant restaurant experience! We are looking forward to welcome you as a guest of our hotel very soon again. Best regards, Silvia Cofone

Farmingdale, Maine
Reviewed 3 days ago NEW

Front desk very friendly.Breakfast was great.Cooked the way we wanted it. Room needed some work. Bed not up to a Hilton standard. Only hotel very near airport for very early flights out. Short two minute ride to airport.

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Helpful?
Thank wandalh2016
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for taking the time to review us on Tripadvisor. I am glad to hear you enjoyed our breakfast, and the hotel's location. In some of our king bedded rooms we have the adjustable Garden Sleep System beds. I wonder if the dial on your bed wasn't set up to your liking, and if that was the...

Reviewed 3 days ago NEWvia mobile

The lounge, bar and restaurant are all in one small area right when you walk in the door to check in. They are not accommodating at all. The parking lot is so small you may never get a spot. The staff is rude especially the maintenance man and the tall female manager. There are no vending machines so if you...

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Helpful?
Thank Michelle M
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for taking the time to share your feedback on Tripadvisor. Please accept my apologies for not meeting your expectations. We have been working very hard to plow our parking lot, and ensure there are plenty of spots for all of our guests, but with all the snow parking has been at times a challenge. Please contact me directly...

Portland, United States
Reviewed 5 days ago NEW

Great experience here....breakfast is not included in room rate, but the breakfast offered for $11.95 was awesome!! I had a late evening arrival and the need to pick up my brother at the airport soon after I checked in...they accommodated my parking needs and checked to make sure everything had gone smoothly when I got back to the hotel.

Review collected in partnership with Hilton Garden Inn
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Thank helengY9588HA
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for taking the time to share your feedback on Tripadvisor, and for the great review! I am so glad to hear you had a great experience here, that you enjoyed our breakfast buffet, and that you took advantage of our park and fly package. We are looking forward to the opportunity to welcome you as a...

West Warwick
Reviewed 5 days ago NEW

Staff cannot handle large groups and is not kid friendly! Our group of 300+ was treated terribly and would never return! Overall more than $27,000 was spent to stay there, eat and drink and we had a terrible experience!

Review collected in partnership with Hilton Garden Inn
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Thank chandreek382017
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

To our TripAdvisor family the West Warwick Basketball group checked into the hotel on 03/17. Upon arrival all guests within the group were asked to sign a no party policy stating they will follow the hotel rules, and quiet hours between 10PM and 7AM. During their stay with us 03/17-03/19 the group members were extremely rude to all hotel representatives,...

Wisconsin, United States
Reviewed 6 days ago NEW

Great location near jetport and highways. Surprisingly quiet. Very welcoming and attentive staff. Easy internet. Comfortable room. Hotel van to take you to jetport and downtown Portland at various times. Nice grille. I stayed 8 days and always enjoyed being there, even during a blizzard!

Review collected in partnership with Hilton Garden Inn
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Thank patriciiaf2017
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for taking the time to share your feedback on Tripadvisor, and for the great review! I am so happy to hear that you had an enjoyable stay with us! We are looking forward to welcome you as a guest of our hotel very soon again. Best regards, Silvia Cofone

West Warwick, Rhode Island
Reviewed 1 week ago

This hotel is not equipped to handle a large group including children. Think twice if you are considering staying with your sporting team. If you travel in the winter be prepared that they may not be enough parking spots and you may be shuttled off site.

Review collected in partnership with Hilton Garden Inn
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1Thank 572coreyc
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

To our TripAdvisor family the West Warwick Basketball group checked into the hotel on 03/17. Upon arrival all guests within the group were asked to sign a no party policy stating they will follow the hotel rules, and quiet hours between 10PM and 7AM. During their stay with us 03/17-03/19 the group members were extremely rude to all hotel representatives,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Hilton Garden Inn Portland Airport

Address: 145 Jetport Boulevard, Portland, ME 04102
Region: United States > Maine > Portland
Price Range: $167 - $512 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Portland Airport 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Hilton Garden Inn Portland Airport Hotel Portland
Hilton Portland
Portland Hilton Garden Inn
Hotel Style:
#5 Business Hotel in Portland
#5 Family Hotel in Portland
#7 Romantic Hotel in Portland
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Portland Airport staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Portland Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the top floor away from the elevator.”
 of 5 bubbles aremaw, 9 Mar 2017 | Read review
“Convenient to airport”
 of 5 bubbles 57sparks, 8 Mar 2017 | Read review
“its the only option at this location”
 of 5 bubbles , 24 Feb 2017 | Read review
“Front of hotel faces airport. Back of hotel is a wooded area.”
 of 5 bubbles 768conniep, 2 Feb 2017 | Read review
“possibly a higher floor may be qieter”
 of 5 bubbles V2848TRdavidb, 14 Nov 2016 | Read review
5 of 5