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Hampton Inn & Suites Rockland

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363 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn & Suites Rockland
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Showing 362: English reviews
Reviewed 4 October 2016

Very nice hotel. Excellent and very clean/quiet room, delicious breakfast. I can't think of a thing that needed to be done to improve the trip. Anyone in the area would do well to make this place a spot to stay.

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Helpful?
Thank I2984XCdavidp
Chris B, General Manager at Hampton Inn & Suites Rockland, responded to this review

Hi David, Many thanks for your kind review and for choosing us for your Penobscot Bay region accommodations. I appreciate that we met your expectations regarding the aspects mentioned with your stay. Should you travels bring you back to coastal Maine, I do hope that we may again be your host. Best regards, Chris Barstow General Manager

Madison, Wisconsin
Reviewed 4 October 2016

The original review I published is below. To be fair, I need to amend this review. After filling out a survey from Hilton about this hotel, I did receive an email and full refund from the manager of the Rockland Hampton Inn. So the satisfaction guarantee was upheld. To be on the safe side, I would still say to check...

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Helpful?
Thank Pat S
Chris B, General Manager at Hampton Inn & Suites Rockland, responded to this review

Dear Pat, Thank you for providing this updated review in relation to your October stay with us. I am happy that we could provide you a refund via our 100% Satisfaction Guarantee, and do regret that our accommodations did not meet your expectations or our standards. As mentioned in my personal correspondence to you, we are in process of upgrading...

Scarborough, United States
Reviewed 3 October 2016

The Hampton Inn in Thomaston, Maine is a great place to stay. The desk attendants are friendly and welcome you with a smile. The rooms are clean and nice to settle down in. The continental breakfast is a great bonus. They have quite an assortment of things to eat.

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Helpful?
Thank Julie G
Massachusetts
Reviewed 27 September 2016

We have stayed here before, years ago, and remember being pretty happy with it. This time we were surprised by the high price ($200-ish / night) in what I would consider "shoulder season" -- after Labor Day but before full-blown foliage season. This was the first cool weekend of the fall and our room was pretty chilly when we arrived....

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Thank Jeffsdate
Limerick, Pennsylvania
Reviewed 24 September 2016 via mobile

Clean, pleasant staff. Rooms were spacious and modern. Breakfast was hot and plentiful. Would stay again and recommend to others! Easy check, location accessible and close to nearby attractions and the coast. Would recommend to others.

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Helpful?
Thank Pam B
Chris B, General Manager at Hampton Inn & Suites Rockland, responded to this review

Hello Pam, As a member of the Hampton family of hotels, we strive to provide consistency, comfort and service that meet the standards of our guests. We’re glad that you enjoyed your stay and had a pleasant experience in the Penobscot Bay region. We are very thankful for your patronage and happy that you shared your perspective here on Trip...

Hicksville, United States
Reviewed 21 September 2016

The mattress on the bed was the most uncomfortable I ever slept in. I woke up with a bad backache. The toilet paper holder fell off the minute I touched it. The staff was friendly and efficient. The breakfast was fair- just what I would expect from a Hamton Inn.

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Helpful?
Thank Jeannie F
Chris B, General Manager at Hampton Inn & Suites Rockland, responded to this review

Hello Jeannie, Thank you very much for your recent visit with us and for providing feedback related to your stay. I'm very sorry that you did not receive the comfortable night of sleep that you would expect from a Hampton hotel. We’ve recently replaced quite a few mattresses and are looking to replace any other that may need an upgrade....

Lewiston, Maine
Reviewed 21 September 2016

This location is a typical Hampton that is ok but a little pricey. Convenient location, very helpful staff. The breakfast was also typical with the most unusual sliced fruit I have ever encountered at any Hilton facility. Be sure to get a room on the back side of the building to avoid the road noise from the busy Route 1...

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Helpful?
Thank Marjorie L
Chris B, General Manager at Hampton Inn & Suites Rockland, responded to this review

Hello Marjorie, As a member of the Hampton family of hotels, we strive to provide consistency, comfort and service that exceed the expectations of our guests. We’re glad to see that you enjoyed your stay overall. We are sorry to see that you may not have enjoyed the selection of sliced fruit that was offered. In the future we do...

green sea, sc
Reviewed 19 September 2016

we stayed in Hampton Inns six nights in a row and this was the poorest. the check in lady "rolled " her eyes at the the trouble to check my room preferences. later on I went down to the desk and ask for HH's complimentary cookies. A person milling around on the customer side of the counter (whom I later...

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Helpful?
Thank warren b
Chris B, General Manager at Hampton Inn & Suites Rockland, responded to this review

Dear Warren, Thank you for your review of our property following your autumn visit. I regret that your stay did not meet our standards as a Hampton hotel or your expectations overall. I do regret that you encountered a staff interaction that is not indicative of the service we strive to provide our guests. Please know that this challenge has...

Whiteland, IN
Reviewed 17 September 2016 via mobile

We have been traveling a week and have only stayed at Hilton properties and while there is nothing major wrong with this property it is my least favorite so far. It was the most expensive and yet the room seems smaller. There really isn't anywhere comfortable to sit in the room. There is a small chair but it is located...

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Helpful?
Thank missqueenie
Chris B, General Manager at Hampton Inn & Suites Rockland, responded to this review

Dear Missqueenie, As a member of the Hampton family of hotels, we strive to provide consistency, comfort and service that exceed the expectations of our guests. I’m sorry we did meet these standards for you. In reviewing your past reservation, you were booked in a standard king room. If I may suggest for future stays, you may want to request...

New Portland, Maine
Reviewed 14 September 2016

We enjoyed the two nights we were there. The weather was perfect making the whole weekend more memorable. There are plenty of great resteraunts in the area. The Hampton Inn played a major role in making this a weekend to treasure forever.

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Helpful?
Thank Andrew C
Chris B, General Manager at Hampton Inn & Suites Rockland, responded to this review

Hi Andrew, Thank you for your very kind review in reference to our hotel and community. I'm very glad that our team and local businesses gave you an experience that provided happy memories. We're lucky to have great local dining and shops that suit the needs of our guests and locals alike. I'm also pleased that our accommodations and amenities...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Self-Serve Laundry

Additional Information about Hampton Inn & Suites Rockland

Address: 190 New County Rd, Thomaston, ME 04861-3120
Region: United States > Maine > Mid Coast Maine > Thomaston
Price Range: $196 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Rockland 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Hampton Inn & Suites Rockland Hotel Thomaston
Hampton Inn And Suites Rockland
Hampton Inn Rockland
Hampton Inn Thomaston
Thomaston Hampton Inn
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Questions & Answers

Questions? Get answers from Hampton Inn & Suites Rockland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Odd numbered rooms face away from the front/highway.”
 of 5 bubbles Randallnmel, 23 Oct 2016 | Read review
“A room nearer the back to avoid street/traffic noises”
 of 5 bubbles RichandPamR, 17 Oct 2016 | Read review
“Check the bed first and ask for a room on the back side of the hotel away from road noise.”
 of 5 bubbles PatS865, 4 Oct 2016 | Read review
“Room facing away from street and ask for lightweight blanket”
 of 5 bubbles Jeffsdate, 26 Sep 2016 | Read review
“Back side of hotel faces away from main road.”
 of 5 bubbles chriswQ9239EY, 1 Jul 2016 | Read review
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