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BEST WESTERN PLUS Waterville Grand Hotel

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BEST WESTERN PLUS Waterville Grand Hotel
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349 Reviews from our TripAdvisor Community

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Showing 342: English reviews
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Reviewed 1 week ago

I stayed here with my daughter in early March. Hotel is close to the highway and conveniently located near several stores and restaurants. The breakfast is pretty good, but it's a sit-down meal at the restaurant starting at 7. It was slow service on a busy weekend, but pretty good food. The hotel seems to have been remodeled in the...

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Helpful?
Thank Rachel D
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Rachel, Thank you for taking the time to review our hotel! Your feedback helps us become the best possible hotel we can be for our guests. We hope you and your daughter will come back and visit us again soon! Best, Karen

Bangor, Maine
Reviewed 2 weeks ago via mobile

I had the pleasure of staying over here on March 6th to attend a meeting in Waterville the following day . Staff was friendly and attentive . Check in office lounge area was warm , nicely furnished and well appointed . Coffee kiosk near the lounge bathrooms was an added BONUS the morning of the 7th ! The restaurant is...

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Helpful?
Thank JeffYoung2009
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear JeffYoung2009 - We're so happy you enjoyed your time with us. Thank you for taking a moment to write this review and leave us a five star rating! We love hearing about what our customers enjoy :) Thank you again for the kind word, and we hope to have you back with us again soon! Best, Karen

Reviewed 2 weeks ago via mobile

The ladies at the front desk are always so pleasant and helpfull. The bartenders are lovely. We have stayed at the Waterville Best Western for the past 2 years and will continue to stay at this location. Thank you to all the staff for another wonderful year.

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1Thank cmulvihill0219
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear cmulvihill0219 - Thank you for the kind words abort out hotel and staff! We're so glad you chose to stay withus, and we look forward to having you back with us again soon!

Woodstock, VT
Reviewed 2 weeks ago

Been staying at this hotel for years at the Maine Winter Romp Land Rover event President's Day Weekend. They do such an incredible job. Rooms are always clean and check in/out is well-organized and we love the group rate we get. Very pet friendly as well which can be tough to find sometimes. Not a complaint by any means, but...

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Thank vermontoverland
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear vermontoverland - Thank you for the kind review! We are happy you enjoyed your stay this year, and look forward to your return next year!! Best, Karen

Reviewed 2 weeks ago

Our second time at the Grand. Another fantastic stay with friendly and helpful staff. Price and location are great. The pub is a nice escape after a long day with great food and atmosphere. Definitely will stay here again.

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Thank Andrew P
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Andrew P - Thank you for taking the time to rate our hotel 5*s and for writing this kind review! We look forward to having you back with us again soon! Best, Karen

Reviewed 2 weeks ago

Awesome Hotel: I stay at least annually and was there last month. Typically as part of large group. Our crew is eclectic to say the least, however every year I am incredibly impressed. Staff always provide terrific service no matter the challenge. I love that they are pet friendly and the food is decent too, recommend the Steak and Guiness...

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Thank Lazz M
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Lazz M - Thank you for taking the time to review Best Western Plus Waterville! We're happy to hear your stay was enjoyable. We look forward to having you back again next year! Sincerely, Karen

Quebec City, Canada
Reviewed 4 weeks ago

This hotel is used for Winter Romp each year . The cost is not too expensive . The room is a good size . There was two beds in the room. It is in good condition for the price we pay . There is lots of parking . Breakfast was included which was great . Will return again to thus...

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Thank Maria D
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Maria, Thank you for taking the time to write this kind review. We look forward to having you back again as our guest soon. Best, Karen

Fishers, Indiana
Reviewed 4 weeks ago

Having moved rooms because of noise twice, I'm still waiting for the manager to return my call!! Three times I have left messages for the none existing manager. I hope the owner is aware of the poor service the hotel provides at its front desk and office!

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1Thank Allpro63
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Allpro63, Thank you for taking the time to write this review. We appreciate your feedback. My sincere apologies that you had to move rooms twice during your stay. Sometimes noise is beyond our control but we do try to do our best for each guest. Thank you!

Oromocto, Canada
Reviewed 10 January 2017

We travel and shop in Maine once or sometimes twice a month ever year and normally we stay in Bangor, sometimes we would even travel a little more south to Augusta and drive right by Waterville. Now this isn't the first time we stayed here, maybe half a dozen times, but this is my first review. We realized that inflated...

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3Thank Wayne A
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Wayne & Jean - We're so happy you enjoyed your stay! Thank you for taking the time to review the hotel! Look forward to your next stay with us, and truly hope to see you again soon.

North Andover, Massachusetts
Reviewed 11 December 2016

Excellent value, nice clean room , quiet, had fun at the bar our bartender was REALY nice and friendly. For sure this would be my second home if it wasn't so far away from my Massachusetts home. Would definitely recommend this Hotel to anyone staying in the area.

Review collected in partnership with Best Western
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Thank T2359WMstephenb
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear T2359WMstephenb - Thanks so much for the kind words! We are glad you enjoyed your stay, and we look forward to having you back with us on your next trip to the area :)

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Summer is upon us and the Best Western Plus Waterville offers cozy accommodations for your getaway! We are a pet friendly hotel so no need to leave your furry friends behind! Our hotel is centrally located and is a great stopping point if you are traveling to Bar Harbor or the Moosehead Lake region. Enjoy hiking, biking and white water rafting opportunities in our area! Charter a fishing boat in the nearby Belgrade Lakes region or simply enjoy a swim! Belgrade is also home to premier golfing opportunities at the Belgrade Lakes Golf Club. Natanis Golf Course, the Waterville Country Club and Lakeview Country Club are all located just a short drive from the hotel. Our entire property has been upgraded. Come check out our new rooms & meeting space! Our 138 guest rooms are sure to meet your needs with refrigerators and microwaves in every room. Free fiber optic Wi-Fi and HD TV will bring you one step closer to feeling like your home! Relax in our indoor, heated, salt water pool and hot tub or burn some calories in our onsite fitness center. Our friendly staff will take that extra step to make your feel like this is your home away from home! Now included in the rates is a discounted Hot Breakfast for up to 2 people. That's right eggs the way you like, bacon or sausage, home fries and coffee! Start your day off right in O'Brien's Irish Restaurant and end it in O'Brien's Irish Pub!!! ... more   less 

Additional Information about BEST WESTERN PLUS Waterville Grand Hotel

Address: 375 Main St, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
Region: United States > Maine > Waterville
Price Range: $138 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Waterville Grand Hotel 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Waterville Grand Hotel staff and other travellers.
2 questions
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4 months ago
Derry, New Hampshire
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Waterville Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Towards the back of the hotel , less noise”
 of 5 bubbles MariaD365, 23 Feb 2017 | Read review
“Rear Rooms are quieter”
 of 5 bubbles BostonParker, 14 Nov 2016 | Read review
“Thought the 1st floor was loud, there are quieter parts. I recommend the first floor to the disabled.”
 of 5 bubbles erincorbo, 14 Nov 2016 | Read review
“The front faced the busy road, and the back faced the parking lot with trees behind it.”
 of 5 bubbles MooseMountain, 5 Sep 2016 | Read review
“We always stay on the first floor in the wing with the pool and it is quiet.”
 of 5 bubbles DebSpaniel, 4 Sep 2016 | Read review
5 of 5