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Best Western Plus Waterville Grand Hotel

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Traveller (34)
Room & Suite (26)
Dining (5)
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Overview
  • Excellent40%
  • Very good28%
  • Average16%
  • Poor9%
  • Terrible7%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Best Western Plus Waterville Grand Hotel
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Offers from Best Western Plus Waterville Grand Hotel
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Reviews (408)
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401 results
Traveller rating
154
113
67
37
30
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LanguageEnglish
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154
113
67
37
30
Show reviews that mention
All reviewsfridge and microwavebest westernsbreakfast vouchershot tubindoor poolawesome hotelon site restaurantincluded breakfastthird floorfitness centeroff the highwaya wonderful stayclean hotelgreat breakfastsmoking roomcolby collegestaff was very friendly
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1 - 5 of 401 reviews
Reviewed 2 days ago via mobile

Check in was friendly enough. Breakfast food in the restaurant was pretty good and included in the room rate. Hotel is also convenient to many local businesses and Colby College. Two big drawbacks from our stay were (1) the bathroom sink was clogged, and the...More

Thank retep70
Response from kspaulding, Manager at Best Western Plus Waterville Grand HotelResponded today

Thank you for your kind words about our staff, and I'm glad you found the hotel nice! We will pass along your feedback to the appropriate channels, so that we may improve our experience for future guests. We hope you'll come back and give us...More

Hotel's Favourite
Reviewed 1 week ago via mobile

The front desk staff were friendly and knowledgeable and were very efficient with Check in process. The room was clean. The mattress and pillows were comfortable . We were there for 5 days at college events and were treated very well by staff at hotel.

Thank jczar2014
Response from kspaulding, Manager at Best Western Plus Waterville Grand HotelResponded 1 week ago

Thank you Jczar2014! We're so glad you enjoyed your stay, and found your room clean and comfortable! Please be sure to stay with us again on your next trip to Waterville :)

Reviewed 2 days ago

Lots of space on both sides of the bathroom vanity for toiletries. "Man sized" toilet bowl. You guys who have experienced cold water immersion or the cold touch of porcelain know what that means. Large desk and comfortable chair for computer work.

Thank brucewilkinson711
Response from kspaulding, Manager at Best Western Plus Waterville Grand HotelResponded today

Thanks for the kind review, Bruce! We very much hope you will stay with us again on your next trip to Waterville!

Reviewed 4 days ago

Had a discount coupon and got charged more than the coupon rate. As a business traveler, I stay in the Waterville area 4 or 5 times a year...I won't stay here in the future. There are several options in the area, suggest you look elsewhere...More

Thank mleonard2018
Response from kspaulding, Manager at Best Western Plus Waterville Grand HotelResponded today

I'm sorry for the issue you experienced, and we're very sorry to hear that you will not be staying with us again, mleonard! We hope you will decide to give us another chance :)

Reviewed 4 weeks ago via mobile

I cannot understand how anyone that has spent a night here could give it five stars. I would have to assume some of the high reviews are suspect. The reason I'm giving it two and not a one is because the staff that I encountered...More

Thank Spelunk11
Response from kspaulding, Manager at Best Western Plus Waterville Grand HotelResponded 4 weeks ago

Dear Spelunk11 - Thanks for your candid review. If you could pass along your room number from your stay, we'd love to inspect your room. We do have a strict turnover protocol for our housekeeping staff to ensure rooms are cleaned thoroughly and properly between...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Free Parking
Restaurant
Breakfast included
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Room Service
Dry Cleaning
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Restaurant
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$128 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$128 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (34)
Room & Suite (26)
Dining (5)
Pool & Beach (3)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
marybRIUSA
14 August 2017|
AnswerShow all 2 answers
Response from JeffYoung2009 | Reviewed this property |
Hi Mary - as far As I know there is NO complimentary breakfast .As to the pricing differential - I can't say - but I almost always book with AAA everywhere I go .
1
Vote
Sheryl J
11 November 2016|
AnswerShow all 3 answers
Response from kspaulding | Property representative |
3pm
0
Votes
Kristine L
25 February 2016|
Answer
Response from TravelingDrZ | Reviewed this property |
To the best of my knowledge yes
0
Votes
Room Tips
"When checking in, just ask staff to put you in a room or area of your choice."
Read review
"Avoid first floor"
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"I don't think you can miss, I stayed on 3rd floor and it was perfect!"
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"Not in front to Main Street and Freeway."
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