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BEST WESTERN PLUS Waterville Grand Hotel

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338 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Waterville Grand Hotel
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Showing 331: English reviews
Andover, Massachusetts
Reviewed 7 March 2016

We were spending only 1 night to help out with my Dad. The hotel staff were friendly and helpful, Our room was on the first floor, which I normally do not like, was very spacious (desk, sitting chair, refrigerator, large TV & King Bed). The bathroom had been refurbished with a nice vanity and new surround for tub and shower...

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Helpful?
Thank Kelly M
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Kelly M - Thanks so much for your kind review! We're glad you enjoyed your stay & I hope you to have you back with us again soon!

MADAWASKA
Reviewed 7 March 2016

All of the outer safety locks are disabled and there are a lot of nooks and crannies to the hallways of this hotel. So therefore anyone could walk in and be hiding anywhere. Free breakfast was a joke. We were 2 adults and 2 kids. We booked because it said complimentary breakfast but come to find out it was a...

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Helpful?
Thank Tanya H
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Tanya H - Thank you for taking the time to review our hotel. We appreciate the feedback and will use it to improve our product and service. We are sorry that your stay didn’t meet your expectations. We do take all feedback seriously and your comments will be communicated to the staff in every department.

Windham, United States
Reviewed 29 February 2016

My two daughters and I stayed in the hotel's suite for a local dance competition. The room was nice and the beds were very comfortable. The bathroom could have been cleaner, but overall we were happy.

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1Thank Robin M
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Robin M - Thank you for your kind review! We're glad you enjoyed your stay and our comfy beds! Hope to have you back again with us soon!

St. John
Reviewed 22 February 2016

Great place to stay when visiting your child at Colby! The hotel is convenient to campus. Rooms are good - beds are comfortable. Breakfast is good. Fitness center looks decent. We will stay there again when visiting Colby.

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Helpful?
Thank Katherine G
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Katherine G - Thank you for your kind review! We're glad you enjoyed your stay and hope to have you stay with us again soon!

Winslow
Reviewed 21 February 2016 via mobile

Stayed night for my son's birthday. Kids had a blast loved the pool. Restaurant attached has smallest menu I've ever seen and aweful service but the hotel was fine! Clean rooms comfortable beds and the Xbox hooked up to the TV easily.

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Helpful?
Thank Addie C
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Thank you for staying with us! We're so glad you enjoyed your stay. Looking forward to having you back with us again soon!

Warwick, Rhode Island
Reviewed 11 February 2016

No coffee in lobby, front desk suggested I but some at the hotel restaurant. Parking lot was icy and not plowed, even after several complaints. Did not comply with Platinum Status rules. Reservations didn't match room location. Front desk staff was not knowledgeable. Room was nice.

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Helpful?
Thank kt72_7
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear kt72_7 – Thank you for your feedback of your recent stay in Waterville. We're very sorry you didn't enjoy your stay with us! This time of year presents many challenges. Our staff is diligent about keeping the walkways as clean and salted as possible during storms. Our plow company does the same as well. Our complimentary coffee is served...

Sag Harbor, United States
Reviewed 30 January 2016

I just ran up to the middle of Maine for a one day business trip. All the people that I had interacted with were very nice, from the people at the hotel to the business staff and owner, and all the people at the various restaurants we ate at. This hotel is dog friendly which was the main reason for...

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Helpful?
Thank James D
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear James D - Thank you so much for your kind review of our hotel! We're glad you enjoyed your stay + the breakfast (we love it, too!) We hope to see you back again soon!

Newton, Massachusetts
Reviewed 18 January 2016

Connectivity in the rooms is a joke. Go somewhere else if you need internet. Imagine if a hotel told you that because the place was full, the toilets were going to flush every once in a while, and that the best idea would be to flush when no one else was in the hotel. Apart from the internet, the place...

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Helpful?
Thank James J
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Hi James! I do apologize for the issue with the internet the weekend of your stay. We do occasionally experience an issue with connectivity, but the instances are few and far between. I apologize that the staff's explanation was rather rudimentary, and not all together accurate, but nevertheless, we do apologize for the inconvenience during your stay. We're glad you...

moose river, United States
Reviewed 12 January 2016

first time staying here. room was great, very clean and spacious. bed was very comfortable which is not the case at most places we've stayed before. pool and hot tub were clean, indoor, and convenient to use. staff was friendly and the included breakfast in the resturant was awesome, not just the usual donuts, fruit, and coffee. overall very satisfied

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Helpful?
Thank Jeremy B
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Jeremy B - Thanks for your kind review! We are so glad you enjoyed your stay, and hope you'll be back with us again soon!

Brunswick, Maine
Reviewed 10 January 2016 via mobile

The room was very spacious. It had a good size fridge, decent microwave and coffee pot. The furnishings were very nice especially the granite topped vanity in the bathroom. Linens were nice and bed comfortable. I loved that there are many, many plugs, a large desk and good office chair at the desk. The restaurant is very good. The pool...

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Helpful?
Thank SSSNES
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear SSSNES - Thank you for your thorough review! We're glad you enjoyed your stay, and we'll bring your comments about the pool area to the next property meeting. Hope to have you back with us again soon!

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Summer is upon us and the Best Western Plus Waterville offers cozy accommodations for your getaway! We are a pet friendly hotel so no need to leave your furry friends behind! Our hotel is centrally located and is a great stopping point if you are traveling to Bar Harbor or the Moosehead Lake region. Enjoy hiking, biking and white water rafting opportunities in our area! Charter a fishing boat in the nearby Belgrade Lakes region or simply enjoy a swim! Belgrade is also home to premier golfing opportunities at the Belgrade Lakes Golf Club. Natanis Golf Course, the Waterville Country Club and Lakeview Country Club are all located just a short drive from the hotel. Our entire property has been upgraded. Come check out our new rooms & meeting space! Our 138 guest rooms are sure to meet your needs with refrigerators and microwaves in every room. Free fiber optic Wi-Fi and HD TV will bring you one step closer to feeling like your home! Relax in our indoor, heated, salt water pool and hot tub or burn some calories in our onsite fitness center. Our friendly staff will take that extra step to make your feel like this is your home away from home! Now included in the rates is a discounted Hot Breakfast for up to 2 people. That's right eggs the way you like, bacon or sausage, home fries and coffee! Start your day off right in O'Brien's Irish Restaurant and end it in O'Brien's Irish Pub!!! ... more   less 

Additional Information about BEST WESTERN PLUS Waterville Grand Hotel

Address: 375 Main St, Waterville, ME 04901-4924 (Formerly Waterville Grand Hotel)
Region: United States > Maine > Waterville
Price Range: $128 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Waterville Grand Hotel 3*
Number of rooms: 138
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Waterville Grand Hotel staff and other travellers.
2 questions
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27 days ago
Derry, New Hampshire
9 months ago

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Questions? Get answers from BEST WESTERN PLUS Waterville Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rear Rooms are quieter”
 of 5 bubbles BostonParker, 14 Nov 2016 | Read review
“Thought the 1st floor was loud, there are quieter parts. I recommend the first floor to the disabled.”
 of 5 bubbles erincorbo, 14 Nov 2016 | Read review
“The front faced the busy road, and the back faced the parking lot with trees behind it.”
 of 5 bubbles MooseMountain, 5 Sep 2016 | Read review
“We always stay on the first floor in the wing with the pool and it is quiet.”
 of 5 bubbles DebSpaniel, 4 Sep 2016 | Read review
“Clean rooms. Great b-fast vouchers available at the front desk”
 of 5 bubbles LorenaNovak, 3 Sep 2016 | Read review
5 of 5
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