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26/11/2017 27/11/2017
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    Quality Inn

    5801 Baltimore National Pike, Catonsville, MD 21228-1702
    +1 855-849-1513
    Hotel website
    Lowest prices for your stay
    26/11/2017 27/11/2017
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    Traveller (19)
    Room & Suite (25)
    Dining (1)
    • Excellent30%
    • Very good33%
    • Average20%
    • Poor10%
    • Terrible7%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Hot Tub
    Non-Smoking Hotel
    Family Rooms
    Fitness centre
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Quality Inn
    Special Offer: Choice Privileges Points
    Hotel deals
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    26 Nov27 Nov
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (118)
    Traveller rating
    Traveller type
    Time of year

    1 - 5 of 116 reviews

    Reviewed 3 weeks ago

    The staff was friendly & welcoming. The room was spacious & clean. The breakfast area was neat & clean with the usual foods you get with complimentary continental breakfast. The drawbacks were the hotel coffee was horrible. The bathroom was small & outdated. The shower...More

    Thank CythianaJones
    Response from KShrestha, Manager at Quality InnResponded 3 weeks ago

    Thank you very much for your feedback. We continuously review what our customers are saying to make changes for the better. We hope you will continue to stay with us and hope you will notice the changes.

    Reviewed 4 weeks ago

    Let me start by saying that the room was certainly clean. The decor is very dated. Some of the furniture in my room was chipped. But since I wat clean above all, this passes. The breakfast was like every other one I have seen, but...More

    Thank jackg1147
    Response from KShrestha, Manager at Quality InnResponded 3 weeks ago

    Thank you! We appreciate your feedback and hope to continuously improve to satisfy you and all our customers.

    Reviewed 6 October 2017

    Shanette was the penultimate Costumer Service advocate. Please promote her through your company so that she may succeed. She goes above and beyond the call of duty in her station and we need more people like her in upper-level management.More

    Thank Malander A
    Response from KShrestha, Manager at Quality InnResponded 4 weeks ago

    Thank you very much for acknowledging Shanette. We have been working with her and I am glad to know that she was able to exceed your expectations. We hope you will continue to stay with us and I'm sure she will be the reason for...More

    Reviewed 25 September 2017 via mobile

    Was here last year. Don't know why the name changed but this hotel is not bad for a few days. Breakfast is pretty good. The rooms are clean, but the water pressure on the first floor is very slow. Check in was fast. Now you're...More

    Thank TheMojitoLady
    Response from KShrestha, Manager at Quality InnResponded 4 weeks ago

    Thank you very much for your feedback. We appreciate you for choosing to stay with us. We changed the name under the same banner to meet with the requirements. Overall it has only been a name change and we continue our level of commitment towards...More

    Reviewed 8 September 2017 via mobile

    Took forever to get hot water. Mattresses out dated and not very comfortable. For 100 bucks not that good. It is in a good location. Rooms are adequate and quiet. Some of the small things have been updated.More

    Thank Ron W
    Response from KShrestha, Manager at Quality InnResponded 9 September 2017

    Thank you very much for taking the time to let us know about your experience. We apologize for the mattress not being very comfortable and the lengthy time it took for hot water. We would certainly look into it, so future guests have a better...More

    Holiday Inn Express & Suites Baltimore West - Catonsville
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    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Breakfast Available
    • Business Centre with Internet Access
    • Multilingual Staff
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Price range
    • US$67 - US$96 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Accessible rooms ,
    • Family Rooms
    • Number of rooms
    • 92
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com, Cancelon, Hotwire, Travelocity, Orbitz, TripOnline SA and Cheap Tickets so you can book your Quality Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Maryland >
    • Catonsville
    • Also Known As
    • Comfort Hotel Catonsville ,
    • Comfort Inn Catonsville ,
    • Catonsville Comfort Inn
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    Traveller (19)
    Room & Suite (25)
    Dining (1)
    Hotel & Grounds (15)
    Bathroom (4)
    Business Centre & Event Rooms (1)
    Holiday Inn Express & Suites Baltimore West - Catonsville
    188 reviews
    .30 km away
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Thomas C
    18 September 2017|
    Response from KShrestha | Property representative |
    Sorry for the delay in response. Our windows do not open.
    Monique M
    13 February 2017|
    AnswerShow all 2 answers
    Response from KShrestha | Property representative |
    We apologize we do not allow pets.
    Lauren H
    17 October 2016|
    AnswerShow all 6 answers
    Response from sharbear456 | Reviewed this property |
    Hello, my friend and I stayed there overnight and it was quite safe. It is on a busy strip area with stores and restaurants. We were able to park right near the entrance which was great. I would definitely stay there again... More
    Room Tips
    "Shanette was the penultimate Costumer Service advocate. Please promote her through your company so that she..."
    Read review
    "Ask for a room on the second floor if ease of access (i.e., few or no steps) to the front parking lot is..."
    Read review
    "Room 330 was one of the good ones except that the toilet seat needed to be changed."
    Read review
    "Check for 1st floor availability for those unable to climb stairs...no elevator available."
    Read review
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