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We had a terrible check in. They quoted me one price charged my account for another and wouldn't fix. Room next to use was smoking pot and partying. Prostitutes every whereMore
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Response from Sarah L, Manager at Wyndham Garden Washington DC North BW ParkwayResponded 2 days ago
Dear Mike; Thank you for being a valued Wyndham Rewards Member and our guest for the weekend. Your feedback regarding your check in experience caught my attention and I apologize that at any time during your interaction with our staff that you felt we were...More
This stay was made phenomenal by a young lady named Ashley. Seeking immediate accommodation, I walked in without a reservation. The gentleman at the desk was assisting a guest. Ashley came out from the bar, saw me in line, and assisted with an immediate check...More
Thank Rai W
Response from carlshap, General Manager at Wyndham Garden Washington DC North BW ParkwayResponded 15 January 2018
Thank you for letting me know of Ashley's great customer service. I will make sure she will be reward for going above and beyond. Ashley has show great customer service skills and we are very proud of her dedication.
We recently stayed here with my family and would definitely not return!
The hotel seems outdated and run down. The elevator was so small only two or three people could fit at a time.
The free breakfast LACKED flavor and variety
Most importantly, the smell...More
Response from Sarah L, Manager at Wyndham Garden Washington DC North BW ParkwayResponded 4 days ago
Dear LadyNavas; Thank you for being our guests and taking the time to provide your feedback. We are sorry to hear you did not enjoy your stay. We renovated the hotel in 2016 and work hard to ensure that all areas are properly maintained and...More
I stayed here for one night in January as I was giving a presentation at the hotel the next day. Washington, DC traffic being what it is, I wanted to be on site so I wasn't delayed by weather, accidents, or other issues that could...More
Response from Sarah L, Manager at Wyndham Garden Washington DC North BW ParkwayResponded 1 week ago
Dear Zoehart; On behalf of the staff and Management, thank you for choosing our hotel as your place to stay and for hosting your event with us. We are delighted to hear that the newly updated guestrooms and hotel decor, full breakfast with a great...More
Hi - thank you everyone for answering this for us, please excuse our delay in responding. Smokers are welcome but it is important to know that they must smoke outside and only in designated areas. The hotel is non smoking... More
Hi - thank you everyone for answering this for us, please excuse our delay in responding. Smokers are welcome but it is important to know that they must smoke outside and only in designated areas. The hotel is non smoking if anyone smokes in the room-even it was not you -as the registered guest, we do charge a $250 clean up fee to the card on file - you are asked to sign/acknowledge this upon arrival. - Hope that helps!