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I stayed at this hotel due to a power outage. . The sofa in the suite smelled awful probably from animals. They seem to have a pet deposit policy and you do not get the money back $125.00 a night . I was told that...More
Thank Lisa T
Response from Barbara R, General Manager at Homewood Suites by Hilton Gaithersburg/Washington, DC NorthResponded 4 days ago
Hello. It was brought to my attention that when you checked in that you were given our pet policy letter which states the one time pet fee $125 is posted at check in and is non-refundable. Since you signed the letter we were under the...More
We arrived on an extremely busy Friday night to a smiling front desk attendant who greeted us instantly upon entry, and advised she would be with us shortly. We pre checked in online and knew our room already, we were given our digital key via...More
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Response from Barbara R, General Manager at Homewood Suites by Hilton Gaithersburg/Washington, DC NorthResponded 15 September 2017
Hello and thank you so much for sharing your feedback and writing a review on our Homewood. It's great to hear that you used digital key and found it user friendly. Thank you for mentioning our team members - that is important to all of...More
I stayed at this hotel for two weeks while I was in town for work. On both of my Sunday check-ins, Liz was there to greet me warmly. She truly goes above and beyond to make sure the guests have a wonderful stay.
Response from Barbara R, General Manager at Homewood Suites by Hilton Gaithersburg/Washington, DC NorthResponded 6 days ago
Hello and thank you for taking the time to write a review on our Homewood. It's so great to hear that you have stayed with us before and that you also have met Liz who is very valuable to all of us here. I'm sorry...More
I travel frequently on business and I try to stay at either the Homewood Suites, or Hampton Inn when in Gaithersburg, MD. This hotel is inviting, clean and offers great amenities. The staff is also very nice. Carla Lylanie is one of the agents who...More
Response from Barbara R, General Manager at Homewood Suites by Hilton Gaithersburg/Washington, DC NorthResponded 2 weeks ago
Hello and thank you for taking the time out to write a review on our Homewood. It's always great to hear that you find our hotel inviting and that you know some of our team members by name. We hope you will be back to...More
I stayed here a couple of different times while undergoing medical treatment nearby. Both suites were spacious and clean, with a comfy bed, a nice-sized bathroom, and kitchen stocked with dishes/silverware. The location isn't charming, but is convenient to various highways. The front desk staff...More
Only stayed there once, in room 205. It faced a narrow back parking lot. Didn’t hear any noise at all. I always request room away from elevator & ice machine & this one was. Slept very well, even during a nap.