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Hilton Washington DC North Gaithersburg

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Hilton Washington DC North Gaithersburg
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709 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Washington DC North Gaithersburg
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Showing 688: English reviews
Tampa, Florida
Reviewed 4 weeks ago

I am a Hilton Honors Diamond traveler, This was the worst Hilton experience in several years. I made my reservation on line and was given a confirmation number. When I called to confirm the reservation I was told that my confirmation number belonged to someone else, even though I had an email confirming the number. After several phone calls i...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank G6337MOmarka
Gaith N, General Manager at Hilton Washington DC North Gaithersburg, responded to this review

Good day Mr. Adair. We regret that your stay with us was not satisfactory. From the information we gathered, the reservation was made with someone else's Hilton Honors account number. Which was done at the time of booking, hence the mix up. Your travel agent called and was able to provide us with your Hilton Honors account number. As a...

Brunswick, Md.
Reviewed 4 weeks ago via mobile

From the moment my husband and I approached the desk to check-in we had a very bad experience with the lack of friendliness. Julie was very cold and short. We tried to speak to the manager but couldn't. We were told by Julie that she 'was in her room preparing for a company party being held tonight'! After 1 1/2...

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Helpful?
1Thank Vicki A
Gaith N, Manager at Hilton Washington DC North Gaithersburg, responded to this review

Hello Ms. Vicki. We regret that your stay at our property was not up to your standard. Thanks for the feed back. We will like you to visit us again and have a better experience. At your convenience, our General Manager will like to have a word with you. Please give him a call at the hotel; Rodney Bernard, 301-977-8900.

Gaithersburg, Maryland
Reviewed 11 December 2016 via mobile

Found unwashed sheets with blood on the pillow. They sent up a guy who demanded we give him the evidence before we could have anything fresh. The fresh pillows he had to replace the dirty was laid on top of a filthy towel. When I asked to take a picture of it he refused. I took the towel to show...

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Helpful?
1Thank JhaneDavis
Gaith N, General Manager at Hilton Washington DC North Gaithersburg, responded to this review

Hello Mr. Davis. We deeply regret that your stay at our hotel was not pleasant. As our guest, our goal is to provide you with exceptional service which reflects in both staff and the hotel. We will look into the issue and see to it this does not happen again. Hope to see you some other time.

Manchester, md
Reviewed 10 December 2016 via mobile

The building is very dated but the rooms are clean and updated. Convenient hotel and the staff very friendly. Nice bar area. Didn't have breakfast so unable to comment. I will stay there again as I got a goods night sleep!

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Helpful?
Thank Diesel2002
Gaith N, General Manager at Hilton Washington DC North Gaithersburg, responded to this review

Hi Diesel, thanks for your review. We are very glad you enjoyed our property, and that it was in your convenience. We hope to see your again.

Boston, United States
Reviewed 8 December 2016

This hotel is not your typical Hilton. I hope it will improve over time but at the moment the staff is unfriendly and not very professional or efficient. The carpet in the room has a funny smell too. I would not recommend. Certainly I am not going back.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank 810gabriellas
Gaith N, General Manager at Hilton Washington DC North Gaithersburg, responded to this review

Hello Gabriella. It is unfortunate that you did not enjoy your stay with us. We continue to educate our staff on displaying professionalism at all times and giving our guests a great service. Hopefully you will visit us again some time and enjoy one of our upgraded rooms.

*
Reviewed 7 December 2016

Room was nice enough, Staff was nice enough, Dining room highly understaffed, If you are coming to use the shuttle it seems to never be available when you need it. Don't depend on it. Manager tried hard to be helpful.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank judithrG8389FJ
Gaith N, Manager at Hilton Washington DC North Gaithersburg, responded to this review

Hi Ms. Judith. Thanks for your review, and for pointing out the issue in the restaurant. Our shuttle service runs on schedules and on a first-come, first-serve basis. Most of our guests tend to book it ahead of time which limits other guests from booking for the same time, or going in different directions. We hope it will be more...

Gaithersburg, Maryland, USA
Reviewed 29 November 2016

My husband and I wanted to stay locally but enjoy a get away. The Gaithersburg Hilton met this desire. Most everyone was pleasant and helpful. The breakfast buffet offered a great spread! There was a little problem with the server at dinner - not seeming to understand my dietary restrictions. We had a wonderful time in the pool and hot...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Kathryn W
Gaith N, Manager at Hilton Washington DC North Gaithersburg, responded to this review

Hi Ms. Kathryn. Thanks for your review, and we are glad your stay with us was a pleasant one. Apologies for the mix-up in the restaurant, and we are happy to know our breakfast selection was satisfactory. We wish you and your husband a happy holidays, and hope you pay us a visit again.

Reviewed 28 November 2016

Excellent staff... great breakfast food. The rooms are large & spotless clean, yet there is no smell of cleaning products (a plus!). Free shuttle service to & from the Metro (go see DC!), and other local locations. Reasonably priced! All in all: we'll be back next year!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank yonab738
Gaith N, Manager at Hilton Washington DC North Gaithersburg, responded to this review

Hello Mr./Ms. Yonab. We are happy to know that you enjoyed your stay with us. We are looking forward to you coming back and we wish you a very happy holidays!

Remington, Virginia
Reviewed 27 November 2016 via mobile

I'm writing this review because of so many reviews that aren't accurate. The staff were very friendly and accommodating. No issue with parking. The pool was good. The $15 burger was really good and the quesadilla was also. The room was nice and modern. Yes the carpet was a little worn but it's not old or dirty. I really can't...

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Helpful?
Thank coryaa
Gaith N, Manager at Hilton Washington DC North Gaithersburg, responded to this review

Hello Mr./Ms. Coryaa. Thanks for your review. We are very happy you enjoyed your stay at our property. We look forward to your next visit, and wish you a happy holidays!

Akron, OH, United States
Reviewed 26 November 2016

I stayed for 4 nights, was sent to the wrong room upon check in and had to lug my bags up and down to find out why the room key would not work, only to find they sent me to the wrong room. Parking lot is filled with new cars bent stored for dealerships taking up more than 2/3 of...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Dean M
Gaith N, Manager at Hilton Washington DC North Gaithersburg, responded to this review

Hello Dean. We regret that your stay with us was not pleasant. Great customer service is something we pride ourselves. We continue to inform our staff on giving our guests great service. Unfortunately you were not met with such experience. The parking mishap is something management is aware of and is working on. Thanks for pointing out the issue in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Rooks Corner Restaurant
Rooks Corner Restaurant
Cuisines: American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Washington DC North/Gaithersburg Hotel is conveniently located just outside Washington D.C. in the heart of the highly active I-270 Corridor. Gaithersburg, MD is an upscale business, entertainment and residential area in suburban Maryland, in close proximity to Bethesda, Rockville and Germantown Maryland as well as Washington, D.C. and Northern Virginia. The Metro station is close by and easily accessible via the hotel complimentary shuttle service.Style, comfort, service and convenience are pillars of the Hotel which is richly appointed throughout with the Signature Hilton Serenity Beds, 37" flat screen high definition TV's, complimentary in-room WiFi, in-rrom single cup coffee makers, luxury amentities and a host of other upgrades to make your stay comfortable. The hotel also has an indoor-outdoor pool and a fully Precor equipped health and fitness facility. For dining and entertainment, the hotel is proud of its Rooks Corner Restaurant serving three meals a day in a comfortable and inviting setting. The plentiful offerings include a full breafast buffet with omelet and waffle station as well as a la carte breakfast and for lunch and dinner are of American fare including succulent steaks, seafood sandwiches and salads. The hotel also presents a Starbucks coffee shop, and a bar and lounge with a complete selection of beverages including single malt scotches and small batch bourbons served along side complimentary hors d'oeuvres on week nights. If you are planning a meeting or conference, the hotel is fully equipped with a ballroom and meeting spaces totaling over 17,000 square feet and complete banquet and catering menus and services. ... more   less 

Additional Information about Hilton Washington DC North Gaithersburg

Address: 620 Perry Pkwy, Gaithersburg, MD 20877-2530
Region: United States > Maryland > Gaithersburg
Price Range: $97 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Washington DC North Gaithersburg 3.5*
Number of rooms: 301
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, HotelsforEveryone, Orbitz, Priceline, TripOnline SA and Travelocity so you can book your Hilton Washington DC North Gaithersburg reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Washington Dc North Gaithersburg Hotel Gaithersburg
Hilton Hotel Gaithersburg
Hilton Gaithersburg
Gaithersburg Hilton
Hotel Style:
#6 Business Hotel in Gaithersburg
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Washington DC North Gaithersburg staff and other travellers.
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Questions? Get answers from Hilton Washington DC North Gaithersburg staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are no good views”
 of 5 bubbles BruceTENN, 16 Nov 2016 | Read review
“Stay elsewhere?”
 of 5 bubbles SJBandkids, 14 Nov 2016 | Read review
“Request a refrigerator when making your reservation if you need one”
 of 5 bubbles Pnpn1219, 15 Oct 2016 | Read review
“Rooms on first floor near the pool pick up a little of the chlorine smell and humidity.”
 of 5 bubbles davidlW1048AO, 4 Sep 2016 | Read review
“Stay somewhere else until they rehab the rooms.”
 of 5 bubbles 2227mechanic, 2 Sep 2016 | Read review
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