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Extended Stay America - Washington, D.C. - Germantown - Town Center

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Traveller (12)
Room & Suite (17)
Dining (1)
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Overview
  • Excellent36%
  • Very good14%
  • Average9%
  • Poor18%
  • Terrible23%
Travellers talk about
“grab and go”(3 reviews)
“bad reviews”(3 reviews)
“quick trip”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Washington, D.C. - Germantown - Town Center
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Offers from Extended Stay America - Washington, D.C. - Germantown - Town Center
Special Offer: Save up to 10% TODAY!
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (121)
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1 - 5 of 120 reviews
Reviewed 5 May 2018

Looks like a newer hotel from the street. Lobby is nice, clean and front desk clerk was very nice. Person checking in ahead of me came back because when he opened the door to his room, there was someone sleeping in the bed. Kind of...More

Thank Mrs D
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Germantown - Town CenterResponded 5 May 2018

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More

Hotel's Favourite
Reviewed 19 October 2017 via mobile

Great service and great stay , friendly staff. The location is close to fast food movie theater shopping and grocery store. All about a block from hotel. We use extended stay a lot for business and this one was exceptional clean compared to others. Would...More

1  Thank David A
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Germantown - Town CenterResponded 20 October 2017

David, thank you for your nice feedback about Extended Stay America. We are glad to know you liked our convenient location and that the attentive service provided by our associates added to your joy. Your recommendation is truly appreciated, and we look forward to welcoming...More

Reviewed 20 April 2018 via mobile

Omg there were bugs in my room . The room had bad smell. All the rooms were book. They gave mw a smoking that smell so bad . My kids were coughing all night. We had lwave the day . It was so bad. My...More

Thank njoon1991
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Germantown - Town CenterResponded 20 April 2018

Thank you for sharing your review. We apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, but unfortunately, we missed something during this process. We are working...More

Reviewed 10 April 2018 via mobile

The tubs in the bathroom have chipped paint ,they have roaches, they have people who constantly seem like they're being put out of their hotel rooms for non payments so the cops are being called all the time, a lot of drug addicts seem to...More

Thank Kiss K
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Germantown - Town CenterResponded 14 April 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

A TripAdvisor Member
1
Reviewed 1 March 2018 via mobile

The room had no wash cloths and the counter tops and walls need to be cleaned . I went to the desk to speak with the manager about my experience and the desk clerk was rude very dissatisfied with the condition and quality of the...More

Thank A TripAdvisor Member
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Germantown - Town CenterResponded 2 March 2018

Thank you for your candid feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your feedback with the concerned teams to prevent this from issues from happening again. We value your feedback...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$75 - US$96 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$75 - US$96 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (12)
Room & Suite (17)
Dining (1)
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Room Tips
"The best rooms are at a different hotel"
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"It looks like a motel but better"
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"You get what you pay for"
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"There are 3 building but the first building is closest to laundry room and office"
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