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Homewood Suites Hagerstown

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Homewood Suites Hagerstown
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649 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites Hagerstown
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Showing 641: English reviews
Virginia Beach, Virginia
Reviewed 3 weeks ago

We are rewards members and often choose Homewood Suites when out of town for the suite amenities and comfort of the beds and temperature control. Unfortunately on my solo trip, I did not have the experience I am used to. The lady at the front desk was very professional and courteous and the hotel looked nice, however there were ants...

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Helpful?
Thank free2venture
Rocky F, Manager at Homewood Suites Hagerstown, responded to this review

We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your satisfaction is very important to us. I would like to express my deepest apologies for your experience. Thank you for your feedback and we hope you...

Forest, Virginia
Reviewed 4 weeks ago

There were bugs on everything, staff informed me that there was nothing that could be done until the next day. Was not informed that the issue was resolved, I hoped that it was, but awoke to more bugs. ( Have videos to prove)

Review collected in partnership with Homewood Suites by Hilton
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3Thank jacobds2017
Rocky F, Manager at Homewood Suites Hagerstown, responded to this review

We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your satisfaction is very important to us. I would like to express my deepest apologies for not be able to get you into another room, we typically...

Bay Village, Ohio
Reviewed 4 weeks ago

Rooms were clean and comfortable, the only thing I would improve was the hot tub not being hot. Other than that though it was great. We didn't arrive in time for the complimentary dinner but the breakfast was good. :)

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank rachelbV9373OF
Rocky F, Manager at Homewood Suites Hagerstown, responded to this review

Thank You very much for your review, I appreciate your kind words. We value your opinion. I will be sure to have the maintenance staff look into the Hot tub temperature. I am glad to hear you got to enjoy our breakfast. I hope next time you visit you will get to enjoy our evening social. The Evening social is...

Zweibruecken, Germany
Reviewed 20 March 2017

Nice hotel with plenty of space and friendly staff, stayed here for two nights, I am sure that even a blizzard (Stella was not that strong :-)) would not have been an issue here, just assmble around the fire place and make yourself a nice time

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Helpful?
Thank 787klausm
GREGG C, Front Office Manager at Homewood Suites Hagerstown, responded to this review

Dear 787klausm, Thank you for your recent review of Homewood Suites Hagerstown. I am pleased that you enjoyed our spacious hotel and the many quality amenities that we offer. It is our goal to make our guests feel as comfortable as possible while away from home and it sounds like our staff met that goal. Again thank you for staying...

Reston
Reviewed 19 March 2017

We were snowed in on Tuesday, so decided to work in the breakfast area (Instead of individually in our rooms). Our Front desk person (Julie/Jessie _ I'm terrible with names) came by and turned down the TV, made sure we had ample water and when we asked about open restaurants nearby - she said they were all closed. She disappeared...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Bill_and_Nives
GREGG C, Front Office Manager at Homewood Suites Hagerstown, responded to this review

Dear Bill_and_Nives, Thank you for your recent review of Homewood Suites Hagerstown. We are glad to hear that you had such a wonderful experience at our hotel despite the storm that we encountered. The staff here at Homewood Suites works very hard to ensure that we outrageously please our guests and it seems like Julie did just that by making...

Burtonsville, United States
Reviewed 18 March 2017

See previous notes within this service that describe the room issues I experienced such as non-working bathroom sink, TV, no temperature control in the shower, etc. There was no manager on duty to address my issues and concerns, and the staff was no assistance.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank tarar966
GREGG C, Front Office Manager at Homewood Suites Hagerstown, responded to this review

Dear tarar966, Thank you for your recent review of Homewood Suites Hagerstown MD. We are very sorry that our hotel did not meet your expectations. I have read your comments and have forwarded them to our head of maintenance, and upper management for their review. It my sincere hope that you return to our hotel in the future so that...

Madison, United States
Reviewed 27 February 2017

Arrival was quick and easy. The staff were all friendly and full of smiles. Breakfast had many options to choose. The gym was perfect for my needs. Our room was nice and quiet and I slept great. Check-out was a breeze.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Amy B
GREGG C, Front Office Manager at Homewood Suites Hagerstown, responded to this review

Dear Amy B, Thank you for your recent review of Homewood Suites Hagerstown. We are glad to hear that you had such a wonderful experience at our hotel. The staff here at Homewood Suites works very hard to ensure that we please our guests and it is great to hear when we have successfully done so. We are also glad...

Gainesville, Georgia
Reviewed 22 February 2017

When I get past the Dog allowance this was a very nice stay. All the people and areas were very nice. Everybody was helpful and ready to help. Everything was clean and easy access. Everything in the room was clean and ready to go! Thanks to all who helped us with our stay.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank onthego2213
GREGG C, Front Office Manager at Homewood Suites Hagerstown, responded to this review

Dear onthego2213, Thank you for your recent review of Homewood Suites Hagerstown. We are glad to hear that the hotel's staff, the hotel's features and the cleanliness of the hotel exceeded your expectations. I am sorry to hear that you do not agree with our policy to allow pets in our hotel. The majority of our guests choose our hotel...

oreland, United States
Reviewed 4 February 2017

We did not have any experience with this brand. Took a chance and reserved one of the last rooms available. We booked a suite with two bedrooms and two bathrooms. The kitchen was well stocked and we were thrilled to be able to take advantage of the evening social after a long day on the road. Overall a wonderful and...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Mary M
GREGG C, Front Office Manager at Homewood Suites Hagerstown, responded to this review

Dear Mary M, Thank you for your recent review of Homewood Suites Hagerstown MD. We are excited that you took this opportunity to experience the Homewood Suites brand for the first time while in the area. We are glad to hear that the hotel and its amenities exceeded your expectations and that you had a wonderful stay. Again thank you...

Clifton Park, New York
Reviewed 30 January 2017

Excellent except for the evening social which offered only a toss salad. Not much when one drives 8-9 hours and counts on eating at the hotel being too tired to go out. Also the $75 charge for a 7pound crated puppy seemed excessive

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Frank R
GREGG C, Front Office Manager at Homewood Suites Hagerstown, responded to this review

Dear Frank R, Thank you for your recent review of Homewood Suites Hagerstown. I am sorry that you found our pet fees excessive and the evening social not satisfying. While the pet fee may seem excessive, it is actually modestly priced. The costs associated with removing the pet allergens out of a room are very expensive. But I understand your...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Conference Facilities

Additional Information about Homewood Suites Hagerstown

Address: 1650 Pullman Lane, Hagerstown, MD 21740-7132
Region: United States > Maryland > Hagerstown
Price Range: $162 - $431 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Hagerstown 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Homewood Suites Hagerstown Hotel Hagerstown
Homewood Hagerstown
Hagerstown Homewood Suites
Hotel Style:
#1 Romantic Hotel in Hagerstown
#1 Family Hotel in Hagerstown
#1 Business Hotel in Hagerstown
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites Hagerstown staff and other travellers.
2 questions
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12 days ago
Nyack, New York
over a year ago

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Questions? Get answers from Homewood Suites Hagerstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All are good, although there is a busy freeway (81 IIRC) on one side....”
TimF639, 21 Apr 2017 | Read review
“I stayed on the first floor and there was an ant problem.”
free2venture, 29 Mar 2017 | Read review
“Smile, people respond better to your requests.”
756MarkB756, 4 Jul 2016 | Read review
“If you are with a large family, upgrade to one of their huge suites.”
GreenMountain73, 29 Jun 2016 | Read review
“Please ask for a room in the top floors.”
ROVP, 3 Mar 2016 | Read review
5 of 5