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Quality Inn & Suites Hagerstown

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Traveller (8)
Room & Suite (36)
Dining (7)
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Overview
  • Excellent35%
  • Very good44%
  • Average13%
  • Poor3%
  • Terrible5%
Travellers talk about
“room was clean”(28 reviews)
“waffles”(22 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Fitness centre
Multilingual Staff
2 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (320)
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318 results
Traveller rating
113
133
44
11
17
Traveller type
Time of year
LanguageEnglish
113
133
44
11
17
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All reviewsmexican restaurantroom was cleanwafflesbarefoot berniescoupon bookfree breakfastsausagewill stay there againthe general managerthe staff was friendly and helpfuloff the highwaygreat roomcoffee makera great staybreakfast areastayed one nightlatif
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1 - 5 of 318 reviews
Reviewed 1 week ago

Our room was very nice, even great as it was new. The decor was attractive and matched. All was great and we slept well. We slept even to the point that we arose late for us. Breakfast was only good because they were starting to...More

Thank Richard R
Response from Michelle L, General Manager at Quality Inn & Suites HagerstownResponded 1 week ago

Hey Richard, Thank you for sharing your feedback regarding your stay! I am glad that we were able to accommodate a room move for you.Also, thank you for you kind words regarding the breakfast. We are trying to improve appreciate your valuable feedback as it...More

Reviewed 3 weeks ago

dirty, halls not clean, unfriendly clerk, breakfast was horrible cold and tasteless, do not tay here, use to be a Comfort suites now is just an old motel, recommend not to stay here. no elevators, have to carry luggage up stairsMore

Thank mearley1
Response from Michelle L, Front Office Manager at Quality Inn & Suites HagerstownResponded 2 weeks ago

Dear Mearley1, Thank you for taking time share your feedback with us. I was disappointed to learn the shortcomings you experienced. We have changed our housekeeping staff , and have addressed this issue, and assure you, your next visit will be pleasurable. Hope you will...More

Reviewed 7 April 2018

The first room was didn't smell very nice so we requested to change. This was immediately accommodated. Our re-assigned room was functional. The location was great and you could walk to downtown Hagerstown. The breakfast was ok with the exception of the coffee.More

Thank Madeleine G
Response from Michelle L, Manager at Quality Inn & Suites HagerstownResponded 8 April 2018

Thank you for your stay with us and sharing your experience. We were pleased to read you liked the room and location but were sorry to hear there were some issue with first room. Please rest assured we addressed this with the house keeping team....More

Reviewed 3 March 2018 via mobile

Staff were nice and the room was not bad. It just had a horrible odor that kind of ruined the trip. The halls were smelly and the room smell was overpowering. It has a nice bathroom and the general comfort of the room was fine

Thank Candace N
Reviewed 3 March 2018 via mobile

I had one of the best stay in hagerstown. Friendly staff happy to help above and beyond. Breakfast is just delicious. If you are looking for family stay please give this hotel first preference in the town.

Thank jay7119
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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Breakfast Available
Business Centre with Internet Access
Multilingual Staff
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$74 - US$126 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Hagerstown
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$74 - US$126 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Hagerstown
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (8)
Room & Suite (36)
Dining (7)
Business Centre & Event Rooms (2)
Questions & Answers
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Jack L
12 November 2016|
AnswerShow all 10 answers
Response from Chris H | Reviewed this property |
Yes in every room.
1
Vote
knittingwiz
2 December 2014|
AnswerShow all 10 answers
Response from MD013 | Property representative |
We do accept dogs, but only in designated rooms. Please read the room descriptions and choose the room type that says "pets permitted". There is also a size limit of 25 lbs and only one dog per room. Thanks for your... More
0
Votes
Room Tips
"Their Red Roof side of the inn says they are newly remodeled and ours was."
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"Very clean , quite , and low price"
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"If can't stand cigarette smells, ask to smell room 1st. Even though supp'd to be a smoke-free hotel..."
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"A room not with a window not facing west."
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