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Loved room layout. Spacious and comfortable. Hotel offered everything we needed and is convenient to everything. Front desk staff was very friendly and accommodating. Breakfast decent. Would've given 5 stars if it wasn't for a few issues in the bathroom. One of my folded towels...More
Response from KarenI-GM, Manager at TownePlace Suites Arundel Mills BWI AirportResponded 29 November 2016
Thank you so very much for taking the time to tell us of you experience with us! I truly appreciate all the feedback. I will make sure to pass the kind words on to the staff. I will address all other issues to improve...More
Hotel is located at the edge of the Arundel Mills Mall just off route 100. Nice modern hotel and a good size room. We had a room at the back which was adjacent to the road so it was a bit noisy. I'm not sure...More
Response from Rod1115, Manager at TownePlace Suites Arundel Mills BWI AirportResponded 25 November 2016
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the TownePlace Suites Arundel Mills BWI Airport.
Every process put in place is aimed at providing you with an unforgettable hotel experience. From your...More
Let's face it, after a day of sightseeing and/or business you want to come back to a room that's clean and quiet. This hotel delivered on both points. In fact this was one of the quietest stays we've ever had. This is surprising because the...More
Thank Dennis L
Response from Rod1115, Manager at TownePlace Suites Arundel Mills BWI AirportResponded 31 October 2016
Thank you for taking the time to write a great review on our hotel. We are happy that you enjoyed your stay and the area. Please come back to see us next time you are in Hanover.
Although i stay here for just couple days i was welcomed by the staff at the front desk and other staff around, the area is very nice, just a few steps from the mall ( if you like shopping this is a great location to...More
Response from Doug354, Manager at TownePlace Suites Arundel Mills BWI AirportResponded 24 October 2016
Thank you for taking the time to review our hotel. We are happy that you liked the area and our hotel. Please come back to see us next time you are in the area.
As soon as we walked in to check in, we met Leandra at the front desk. She was so pleasant and friendly it was like coming home. Leandra was very helpful with information on what to do and where to go. We felt so welcome...More
1 Thank Margaret G
Response from Doug354, General Manager at TownePlace Suites Arundel Mills BWI AirportResponded 19 October 2016
Thank you for taking the time to write a review. We are glad you enjoyed the hotel and your time in Hanover. Thank you for letting me know about Leandra that is good news. Thank you for choosing TownePlace Suites Arundel Mills and we will...More