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Live! Lofts

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980 Reviews from our TripAdvisor Community

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Showing 975: English reviews
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NJ
Reviewed 2 days ago NEW

Antiquated About 1 mile from the Casino. The hotel has a policy that you must check in before 12am or your cancellation is canceled. I made my reservation with Expedia but decided to go to the casino first. When I went to check in around 2am, the front desk told me my reservation was canceled. I was tired and upset....

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Helpful?
Thank mabelita73
Reviewed 1 week ago via mobile

Catherine and her staff went above and beyond the entire weekend..! We had a great time and spending it here with a staff that were so warm and welcoming was just an added bonus..! The rates were great as well.

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Helpful?
Thank Carole H
Ken L, General Manager at Live! Lofts, responded to this review

Hi, Thank you for the great feedback! I will be sure to share with the staff. We take pride in what we do and its great to be recognized for it. Hopefully you will be back for another girls weekend soon! Thank you.

Reviewed 1 week ago

The service that we received during our conferences was outstanding! The staff was pleasant and helpful and would do anything that we asked. Kent was especially helpful and attentive. I would suggest the conference areas to anyone wanting to hold an event!

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Helpful?
Thank Lisa C
Ken L, General Manager at Live! Lofts, responded to this review

Hi, Great to hear such positive feedback. It was great hosting your group and I hope we can do it again in the near future. I will be sure to pass on your praises to Kent, he will be thrilled!! Thanks again.

Reviewed 2 weeks ago via mobile

So in general I'd rate our stay as great. I'll give details below. My husband and I were checking out Live Casino and decided to make it an overnight​ trip. The lobby is very nice and stylish. Check in went smoothly, they do put $150 hold on your credit card for any "room issues" but my hold was released as...

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Helpful?
2Thank Jennifer G
Ken L, General Manager at Live! Lofts, responded to this review

Hi, Wonderful to hear you enjoyed your stay with us. No need to apologize about the lengthy review, some great points. Thanks again and we hope to see you again soon. All the best.

Pennsylvania
Reviewed 3 weeks ago

The lobby is nice. And that's about all that's nice, We had a complimentary room so I guess I should not complain but in the future I will stay elsewhere and pay for it, Once exiting the lobby area everything is shabby. The carpeting in the common areas were dirty the entire time, Not just the carpet itself, but it...

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Helpful?
2Thank MDBarbara
Ken L, General Manager at Live! Lofts, responded to this review

Hello, Thank you for taking the time to share your feedback. You will be glad to know a renovation is underway at the property and it will be transformed into a chic, first class boutique hotel. We are a definitely a non smoking hotel so I certainly apologize about the smoke odor. I am glad the gentleman at the desk...

Chatham, New Jersey
Reviewed 3 weeks ago

rented a suite for a nice rate via hotels.com. the room was very large and comfy. the kitchenette was clean and modern, with dishes and cookware. perfect for us, as we like to save some money by cooking breakfasts and dinners. bed was super comfy, bathroom large, nice big shower stall too... we put the do not disturb sign out...

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Helpful?
2Thank mench44
Ken L, General Manager at Live! Lofts, responded to this review

Hello, Thank you so much for taking the time to review our property. I am glad you enjoyed your stay with us and found the front desk friendly and professional. You are right, we are in a great location and only a short drive from a lot of places of interest. We hope to see you back here again soon....

Richmond, Virginia
Reviewed 3 weeks ago

Was comped a room by the casino. Room was clean, bed and pillows were comfortable, and shuttle to the casino meant we didn't have to move the car. Dinner at the grill was OK - the hamburger was much better than the steak salad. Could also use comps for the food. Flavored water and coffee available all day in the...

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Helpful?
1Thank petuniablossom0619
Ken L, General Manager at Live! Lofts, responded to this review

Hello, Thank you for the review. I am glad to know you enjoyed your stay with us. We look forward to seeing you again soon. All the best.

Reviewed 3 weeks ago via mobile

Love the hotel it has a shuttle that takes you. Ack and forth to the airport and casino and mall is across the street from the casino. The only reason for 4 stars ✨ is the time limits for pick up and drop offs are so limited. Sometimes of your done you wait for every hour on the hour to...

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Helpful?
Thank Patrice P
Ken L, General Manager at Live! Lofts, responded to this review

Hello, Thank you for the 4 star review. Transportation is something we are looking into to make as convenient as possible for our guests going back and forth to the casino. Right now we are going back and forth every half an hour starting on the hour. On Friday and Saturdays we increase this to every 15 minutes. We hope...

Fredericksburg, Virginia
Reviewed 19 February 2017

Had a card for few free nights. The first room we were assigned (602) smelled of cigarette smoke but Simone quickly moved us to a room (626) that was fresh as a daisy. The shuttle service to Live Casino worked well and took 5 minutes or less door to door. They will also shuttle you on request to other nearby...

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Helpful?
1Thank 4828tracy
Ken L, General Manager at Live! Lofts, responded to this review

Hello, Thank you so much for the raving review. I am delighted you had a great time. We look forward to you coming back to stay with us in the near future. All the best.

Reviewed 1 February 2017

Hello, my name is Blaine Wajdowicz. I am one of the customers from Spirit Airlines who was dumped off at the Live! Lofts on Sunday, 1/22. If you have not heard the story from any of the other stranded passengers yet, our flight to Chicago was canceled with no rebooking availability until the next day. Spirit stated they had reserved...

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Helpful?
3Thank Blaine W
Ken L, General Manager at Live! Lofts, responded to this review

Hello Mrs. Wajdowicz, Thank you so much for taking the time to share your experience. I will be sure to share this with Sherri, Kevin & Ish. We hope next time you are back in the Baltimore area we have the opportunity to host you and your family. All the best, Ken

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Live it up at Live! Lofts. One of the premier hotel locales in the BWI (Baltimore, Washington) Corridor located in Hanover, Maryland. Just minutes from Live! Casino, this 250-room hotel, which includes 100 suites, indulges you with free wi-fi, a heated pool and jet spa, laundry and dry cleaning service, and so much more. Get revved up at the fully-equipped fitness center, then after a day of gaming, shopping or business meetings, linger over custom cocktails in The Lounge. Let the chefs at The Grill whip up breakfast or dinner or enjoy room service in your room or suite. The complimentary services offered at the Business Center let you take care of business around-the-clock. If you drive, you’ll appreciate the free parking or take advantage of the no-cost shuttle with service to and from Live! Casino, Arundel Mills Mall, the BWI Airport and Amtrak. ... more   less 

Additional Information about Live! Lofts

Address: 7491A Ridge Rd, Hanover, MD 21076-3122 (Formerly Hilton Garden Inn / Homewood Suites)
Region: United States > Maryland > Hanover
Price Range: $146 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Live! Lofts 3*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover
Hotel Style:
#3 Romantic Hotel in Hanover
#7 Business Hotel in Hanover
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Questions & Answers

Here's what travellers have asked, with answers from Live! Lofts staff and other travellers.
12 questions
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Questions? Get answers from Live! Lofts staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We asked for a room away from the elevator and the backside of the hotel was quiet”
 of 5 bubbles altonite, 16 Jan 2017 | Read review
“I've only stayed once on the 8th floor in a middle room and it was just fine.”
 of 5 bubbles 294traceyl, 28 Dec 2016 | Read review
“I was on one of the higher Red level floors and the room was quiet and a good size. Other side may be better..maybe not. YMMV.”
 of 5 bubbles C4005DBwilliamf, 9 Nov 2016 | Read review
“Ask about dies wifi work!”
 of 5 bubbles , 7 Nov 2016 | Read review
“Rooms are large and the kitchen is well stoced with utilities...great atmosphere for families”
 of 5 bubbles j0ceylinej, 31 Oct 2016 | Read review
5 of 5