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Aloft's are pretty basic. It was our first stay at one. Our room was not ready when we arrived. The floors were being cleaned in the main area. There was a heavy cleaning smell as well as furniture stacked. Staff was polite, but not readily...More
Response from Karl_Lyons_GM, General Manager at Aloft Arundel MillsResponded 20 May 2016
I'm disappointed to hear our hotel did not meet your expectations.
Please accept my sincerest apologies on behalf of the hotel staff for not being available and or helpful at times during your stay as it is our goal to be of assistance...More
Currently in bed writing this for the past hr & 1/2 there have been dogs barking and squealing call the front desk to advise basically to be told there's nothing they can do. 315.00 and I can't sleep.More
Response from Karl_Lyons_GM, General Manager at Aloft Arundel MillsResponded 17 May 2016
I would first like to apologize for the inconvenience you experienced in having your sleep interrupted by the dog. I do understand how frustrating that may have been.
Aloft is a pet friendly hotel and we very seldom have issues with the guests...More
Well recommended this place is awesome will definetly come back.. Great transport, employees make you feel like at home... Just one of the best hotel I been in hands down... Antonio, jimmy.. Bring your family of business trip this is the place to stay at..
Ms Olivia and Ms Alexis are wonderful at the front desk...very polite and professional. Informative and had made my stay warm welcoming. I'd recommend anyone to this hotel just for the service they provide alone....good job ladiesMore
Thank Untalio W
Response from Karl_Lyons_GM, General Manager at Aloft Arundel MillsResponded 12 May 2016
We here at the aloft appreciate and thank you for taking the time to write about our establishment. We will be sure to pass on your comments to both Alex and Olivia. Our team conveys our gratitude to you and we hopes to...More
Stayed here several times while having outpatient procedures at Baltimore Washington Med Center. Being disabled, I was greatly impressed with the room. Unlike most hotels, this one had a large layout with beds that were easy to get in and out of. Very spacious and...More
Thank David M
Response from Karl_Lyons_GM, General Manager at Aloft Arundel MillsResponded 10 May 2016
I appreciate you taking the time out of your busy schedule to leave your comments regarding your recent stay at the Aloft Arundel Mills.
I am very pleased to read you found our hotel and guest room layout to be to your liking,...More