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Beautiful building, nice amenities but customer service did not match. Rooms are nice, although electrical switching was a bit bizarre. Potential to be a 4 star hotel based on building quality.
Restaurants were nice with good food and great staff and Service.
Hotel shuttle was...More
It’s easy to become jaded as one travels around the USA staying in good, but unremarkable chain hotels in cookie-cutter style. So after the HAP’s approx. 10 minute shuttle ride from BWI airport, it was a pleasant surprise to enter this hotel and immediately get...More
1 Thank ekimbry
Response from TheHotelArundel, General Manager at The Hotel at Arundel PreserveResponded 3 weeks ago
I LOVE your review! Thank you for taking time let us know about your stay at Hotel Arundel. We pride ourselves in delivering a quality product as well as excellent guest service. I'm so glad you enjoyed your stay with us from start...More
This is a very nice hotel, but it tragically fails to be excellent. These things were disappointments:
(1) The wifi service is very finicky and generally unpleasant. Some of my devices couldn't connect for hours on end.
(2) While my room had 12 pillows, none...More
Beautiful room. Stayed on the Executive level so access to snacks/coffee was easy. Water pressure is the shower could be improved but the water was hot. Simple check in. Requested late check out but we were informed anything over 30 minutes would incur a charge...More
Stayed here for business. Great front desk staff. I love the restaurants on site which was great after a long day in meetings. Visit the casino, shopping all within a few minutes drive or walk if it's warm. Looking forward to my next visit.
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Thank Letha R
Response from TheHotelArundel, General Manager at The Hotel at Arundel PreserveResponded 4 days ago
Good afternoon Letha,
Thank you for taking time to review our hotel. I'm glad you enjoyed your stay with us. I look forward to your next visit. If you should need anything please feel free to let us know.
Response from TheHotelArundel | Property representative |
We Just recently created a casino package that might interest you since you plan on visiting the casino. We also have Dinner and a Movie packages and Date night packages that might interest you. Please log... More
We Just recently created a casino package that might interest you since you plan on visiting the casino. We also have Dinner and a Movie packages and Date night packages that might interest you. Please log onto our website and see the packages so you can decide what might be the best fit for you. We look forward to your upcoming stay.