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All reviewsarundel millsfront desksunday breakfastgrab somethingfree shuttlepool tablegreat hotel and locationbwi airportbreakfast choiceswaffleslong term staystayed here for a weekplay poolrestaurants and shopsinner harborbusiness tripthe young lady
Just want to Thank the entire front desk staff at this Marriott property!
Lorrie,Chasity,and Crystal are all fantastic and so helpful! Made our stay so excellent! They go out of their way to help everyone. They all work hard to please all the guests!
Stayed here for a week with four others on a business trip. As expected from the budget end of Marriott the hotel was perfectly acceptable and comfortable but nothing special. The staff were friendly and helpful and the Mall with plenty of shopping, restaurants and...More
Response from Kate L, General Manager at Residence Inn Arundel Mills BWI AirportResponded 1 week ago
Thank you for staying at the Residence Inn Arundel Mills/BWI Airport. I am pleased to hear you found the location convenient and staff friendly. We look forward to your next stay!
I arrived at the hotel and my first two days of my stay was without hot water. I was not the only quest that experienced this inconvenience as well as issues with the shuttle. The last straw was with a shuttle pickup which was over...More
Hotel rooms are fine but the management is short and not very personable. I understand everyone is busy but listening to guests and being polite is imperative to the overall guest experience and this property has a long way to go regarding custom service.More
Response from Kate L, General Manager at Residence Inn Arundel Mills BWI AirportResponded 8 June 2018
Thank you for your review of the Residence Inn Arundel Mills. Please accept my sincere apologies for the service you received at our hotel. Customer service is very important to our entire team, and I am sorry one of our manager's fell short...More
I booked a 3 night stay at this hotel a few months ago at a rate which I admit was nonrefundable. Just 2 days before we were to leave we had a very unexpected death in the family and had to cancel the trip for...More
1 Thank CharlieBrewster
Response from Kate L, General Manager at Residence Inn Arundel Mills BWI AirportResponded 2 May 2018
Thank you for taking the time to review our hotel. While we pride ourselves on providing a memorable experience, we have, unfortunately, fallen short. Please accept our sincere apology. Furthermore, I would like to extend my condolences for your loss. I will use this...More