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Residence Inn Arundel Mills BWI Airport

Residence InnUS$189*
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#10 of 14 Hotels in Hanover
Certificate of Excellence
05/06/2017 06/06/2017
1 room 2 adults 0 children
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Residence Inn Arundel Mills BWI Airport
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155 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Arundel Mills BWI Airport
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Showing 154: English reviews
VATravel36
Reviewed 4 August 2015

Went here twice for an evening at the Maryland Live Casino. The hotel is ok, but could use a serious deep cleaning and customer service training for their staff. The prices are pretty good and the first time we stayed in a 2 bedroom suite for a great price. Don't count on the advertised 24-hour shuttle, because it stops in...

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Helpful?
Thank VATravel36
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thank you for taking the time to review your stay! I appreciate the honest feedback and it looks like we have some areas to look at. I will use this information to improve in all departments. I hope you give us another try the next time you are in the area. Thank you, Karen I

Reviewed 1 August 2015

I travel 85 percent of my work week. That's a lot of hotels. Most to the Baltimore area. I had been staying at this location since the hotel was new. This Residence Inn was my "go to hotel" for many years as I always thought this was a top notch hotel. Two years ago I had a few incidences with...

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Helpful?
Thank Shersei
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thank you so much for taking the time to review your stay. I truly appreciate you honest feedback and will use this to better our overall performance. As you know, I am new to this property and am working tirelessly to get the hotel back in shape. I understand your concerns and I'm taking them very seriously. I...

College Park
Reviewed 31 July 2015

We stayed in a 2 bedroom / 2 bath suite at the Residence Inn Arundel Mills BWI Airport. We were picked up at BWI within 10 minutes of contacting the hotel by a very pleasant driver. The room was not ready and the young lady at the desk offered to store our bags while we visited the mall. The hotel...

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Helpful?
Thank Denise C
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thank you so much for taking the time to review your recent stay with us. I'm so pleased you had an enjoyable stay. I will pass on the kind words to the team as I know they will truly appreciate it. We look forward to serving you again the next time you are visiting the area! Thank you,...

United States
Reviewed 30 July 2015

I have stayed at this hotel numerous times, and the quality and cleanliness of the rooms and efficient customer service from staff are always consistent. Front desk staff have always met my room needs, specifically, the quiet location which is most appreciated as I travel frequently on business. There is always fresh coffee in the lobby, along with tea and...

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Helpful?
1Thank packandgonow
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hello, Thank you so much for reviewing your time with us! I'm so happy to hear you had another great stay and that the cleanliness, staff service, and breakfast were to your liking. We strive to exceed guests’ expectations and use reviews to improve our performance daily. We appreciate the time it took to let us know how we are...

Washington DC, District of Columbia
Reviewed 23 July 2015 via mobile

This hotel provided me with a great close to home getaway. I was dealing with a bit of stress and wanted to hang out a few days. This hotel has very clean rooms and has wonderful staff members. It was very close to food places and the Arundel Mills mall. Over all my staycation was peaceful and would recommend this...

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Helpful?
Thank Bmack34
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hello, Thank you for taking the time to review your "staycation" with us! I'm glad we were the getaway you needed to relax. I'm so happy the surrounding area had what you needed in the way of shopping and restaurants as well. We hope to see you again the next time you need a little break for reality. Thank you,...

Wiesbaden, Germany
Reviewed 23 July 2015

My husband and I have stayed here twice, once with our small dog and everything was great. I wish the pet deposit wasn't as high but besides that we love it and keep coming back. The front desk is always very helpful with transportation, directions, recommendations, etc... They also have a free shuttle for airport pick up, drop offs, and...

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Helpful?
Thank Maricel W
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thank you so much for your review. I'm so happy to hear you enjoyed your time with us and the staff service and location was to your liking. We look forward to serving you again in a few week, safe travels. Thank you, Karen I.

Baltimore, Maryland
Reviewed 7 July 2015

I was displaced from my nearby condo home due to reconstruction and lived here on and off for almost a year. It was like home after a while! It has everything you need for a long term stay. The breakfasts were always good - and several nights out of the week - they have theme dinner nights, so you can...

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Helpful?
1Thank wtchywmn
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thank you so much for taking the time to review your long-term stay with us! I'm so glad to hear it truly was a home away from home for you. I will make sure to pass on the kind words to Maria and the rest of the staff. I really appreciate the feedback on the housekeeping staff and...

Bellingham, Washington
Reviewed 25 June 2015

This is a long-term (but you can stay for a short time too) residential complex which is perfect for stays in the BWI, DC areas of a week or more. The locale has on-site self-serve washing machine areas, a small gym, breakfast buffet included, usually an abbreviated complementary dinner snack/meal set-up, which you can make do for dinner in a...

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Helpful?
Thank Kenpasha
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hello, Thank you for the detailed review, I really appreciate it. I'm so glad you have made us your home away from home for the past 15 years! I'm happy you have always had a great experience and find the location to be convenient for you. I will make sure the entire team is thanked for their contributions in making...

Reviewed 14 June 2015

I was on a business trip in Hunt Valley and added an extra day on to my stay up at Arundel Mills to take advantage of the shopping. This could have made check in difficult with one night covered by the company and an another night covered by myself, but check in was quick and painless. I was pleasantly surprised...

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Helpful?
Thank Tanya N
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thank you so much for the review!! I'm so happy you enjoyed the stay and your room was clean and comfortable. I'm also happy to hear that breakfast was enjoyable and was replenished in a timely manner. I apologize for the confusion with the shuttle service and will make sure we are clearer in giving shuttle instructions moving...

Birmingham, AL
Reviewed 7 June 2015

The rooms are spacious and mostly clean. The beds are OK, neither comfortable nor uncomfortable. Amenities (soap, shampoo, etc) are sparse and not refilled every day, only at the beginning of your stay, even if you run out of soap. The coffee is awful. Fortunately the location is fabulous and having a mall next door and a couple of grocery...

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Helpful?
Thank TheOrganizedOne
Karen I, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thank you for taking the time to review your stay. I'm sorry to hear it was not an excellent stay but appreciate the helpful feedback. I will discuss the amenities not being refreshed daily with the appropriate team members to ensure everything is refreshed moving forward. Also, in regards to the breakfast I will definitely pass this information...

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05/06/2017 06/06/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Concierge
  • Multilingual Staff

Additional Information about Residence Inn Arundel Mills BWI Airport

Address: 7035 Arundel Mills Cir, Hanover, MD 21076-1387
Region: United States > Maryland > Hanover
Price Range: $197 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Arundel Mills BWI Airport 3*
Number of rooms: 80
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Also Known As:
Residence Inn Arundel Mills Bwi Airport Hotel Hanover
Residence Inn Hanover
Hanover Residence Inn
Hotel Style:
#5 Business Hotel in Hanover
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Arundel Mills BWI Airport staff and other travellers.
2 questions
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Wayne
1 month ago

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Questions? Get answers from Residence Inn Arundel Mills BWI Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Airport shuttle”
ComeflywithmeFlorida, 12 Apr 2017 | Read review
“We were on the Third Floor it was very quite and had a corner room”
rolandc288, 28 Nov 2016 | Read review
“Any floor is good.”
sandyemerson77, 22 Aug 2016 | Read review
“4th floor so you cannot hear neighbors above you. If you are allergic or just hate the smell of smoke get a different hotel!!”
unhappywithmarriott, 7 Dec 2015 | Read review
“Good stay when doing business around BWI airport.”
Hans750, 8 Nov 2015 | Read review
5 of 5
Residence Inn
US$189* /night
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TripAdvisorUS$189
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Prices are for 1 room, 2 adults
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