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Holiday Inn Express Baltimore - BWI Airport West

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Holiday Inn Express Baltimore - BWI Airport West
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251 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Baltimore - BWI Airport West
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Showing 248: English reviews
Maryland
Reviewed 15 December 2014

The hotel van kept us waiting for an hour in the cold upon our return to BWI, so we gave up on it. If you are familiar with the airport, you know there is no way to wait inside and still see your shuttle, so we were stuck in the cold. First, we were told it would be 20 minutes....

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Helpful?
Thank ResearcherMD
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We sincerely apologize for poor shuttle service you received at our hotel. We assure you that this is not something we practice on a regular basis. Since then we've definitely addressed this issue with the proper department to prevent this from happening again. We really appreciate your loyalty to the brand and we hope that you'll give us another chance...

Reviewed 30 November 2014

This was my second time here at this hotel with a large group of athletes and the staff was amazing to each one of them and myself. Starting with Ms. Twanna and Ms. Kim in booking and blocking the rooms to Brittany who was awesome and so helpful when reserving my room. Brittany went out of her way to make...

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Thank Ronald W
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We really appreciate you taking the time to give us your comments and feedback. It's great to see that you've had such a wonderful experience here at our hotel and that our staff took such great care of you. As we strive to provide our guest with...

Reviewed 29 November 2014

This hotel was outstanding! The staff was incredibly nice and hospitable. The place was very clean and it's in a wonderful location....walking distance from Arundel Mills Mills mall. I have been traveling for years and this is by far one of the best places to stay!

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Thank Kan84
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thanks you for staying with us here at the Holiday Inn Express BWI-West. We're glad that you've enjoyed your stay with us and that we were able to accommodate all your lodging needs. Hope you've had the chance to enjoy some of our wonderful local attractions as well shop at the largest outlet mall in Maryland (Arundel Mills) which is...

Virginia Beach, Virginia
Reviewed 28 November 2014

My family and I made reservations for 2 rooms at this property for .11/26/14- 11/28/14 to celebrate Thanksgiving. I was very disappointed that there was absolutely no housekeeping offered on 11/27/2014. I was not notified of this when making my reservations. I would not have chosen this property had I known this prior. I had to get my own fresh...

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Thank Sheila D
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We would like to apologize for the inconvenience of not being able to provide full room service during your stay. During the holidays such as Thanksgiving and Christmas we only have limited housekeeping service during the two holidays only. However, we do have fresh towels and linen...

Rochester, New York
Reviewed 16 November 2014

The whole hotel was spruced up and attractive. There is a Denny's attached to the hotel which was very convenient for our late night meals. The staff was very friendly and accomodating. It's so nice to see people smiling and helpful! They recommended some restaurants which fulfilled their promise. The breakfast is delicious and hot. There is a shuttle that...

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Thank Avery510
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We really appreciate you taking the time to give us your comments and feedback. We sincerely apologized for all the communication issues with our front desk staff that you've experienced during your stay with us. We will definitely address these issues and concerns with the proper department...

Delaware
Reviewed 10 November 2014

Our room was very spacious and clean. The bedding was excellent. We were greeted nicely when we entered the hotel; the staff was very pleasant and offered advice on how to get to restaurants. A great place to spend the night before a flight!!!

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Thank dandgski
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. It's great to see you've enjoyed your stay with us and that we were able to accommodate all of your lodging needs. We hope you've had the chance to experience some of our wonderful local attractions as well as enjoy our nice hot breakfast along with our...

Hollywood, Maryland
Reviewed 4 November 2014

This hotel is nice and updated but there are no cameras in the parking lot and no trained security on sight. During 2 different stays at this hotel we had issues. They were rite in front of the front doors of the hotel One involved $4000 in parts stolen off my vehicle. Not even a hint of a apology from...

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Thank Mark H
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We sincerely apologized for the unpleasant experience that you've had to encounter regarding your vehicle during your stay with us. Unfortunately we are not responsible for any damages or missing items from guest vehicles on our parking lot as it is fully state on the signs in the parking lot of our hotel. We would still like to make matters...

Pittsburgh
Reviewed 18 October 2014

The staff knows how to treat a guest, Beginning with Kuiara Jackson,assoc manager, and including Kevin at the desk, and trainee Britiany, we were registered in promptly with friendly smiles. The room was clean. We left our car for 13 days while we traveled to Germany We left at midnight and returned at midnight. There were never any problems and...

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1Thank hstewartperry
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying here with us here at the Holiday Inn Express BWI-West. I'm glad to see that our staff has provided you with outstanding customer service. I hope you've had a wonderful trip to Germany and a safe trip back home. We really appreciate you taking the time to give us your comments and feedback. It is always...

Carlisle, Pennsylvania
Reviewed 1 October 2014

Kudos to Holiday Express Hanover, MD for having one of the friendliest staffs I have ever encountered. The care they put in this property is very apparent with the beautiful landscaping and extremely clean rooms and grounds. The hotel was very quiet and I slept extremely well. We were invited to the Manager's reception, enjoyed some yummy crab balls and...

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2Thank SSgem
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. It is with great pleasure to be able to provide our guest with outstanding customer service. We're glad we were able to accommodate all of your lodging needs and we really appreciate you taking the time to give us your comments and feedback. Hope you had a...

Hudson, New Hampshire
Reviewed 28 September 2014

A friendly greeting awaits you at this hotel the Staff were great. The room was very clean with free in room coffee and wifi. The hotel was very close to the local Mall for all sorts of dining options. Easy to find off the freeway .

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1Thank Bowkerfamily
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with here at the Holiday Inn Express BWI-West. We're glad you've had a great experience during your stay with us. It's pleasant to see that you've had the chance to visit some of our wonderful local attractions. We really appreciate you taking the time to give us your comments and feedback as it helps us to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more   less 

Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Road, Hanover, MD 21076
Region: United States > Maryland > Hanover
Price Range: $142 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Number of rooms: 159
Reservation Options:
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Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn
Hotel Style:
#3 Family Hotel in Hanover
#4 Business Hotel in Hanover
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Baltimore - BWI Airport West staff and other travellers.
12 questions
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Shillington, Pennsylvania
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Questions? Get answers from Holiday Inn Express Baltimore - BWI Airport West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 307 hard bed ”
 of 5 bubbles Cutnqueen, 3 Jan 2017 | Read review
“Quiet floors, professional staff, free breakfast, manager is awesome and professional, fitness center and free internet”
 of 5 bubbles parks112, 16 Dec 2016 | Read review
“Bathrooms have always been very clean which is important to me!”
 of 5 bubbles , 6 Dec 2016 | Read review
“5.00 daily”
 of 5 bubbles jaysU2636RD, 27 Nov 2016 | Read review
“Rooms away from the elevators are quieter.”
 of 5 bubbles DORISL802, 8 Sep 2016 | Read review
5 of 5