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Holiday Inn Express Baltimore - BWI Airport West

Certificate of Excellence
02/04/2017 03/04/2017
1 room 2 adults 0 children
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Holiday Inn Express Baltimore - BWI Airport West
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254 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Baltimore - BWI Airport West
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Showing 251: English reviews
Pittsburgh
Reviewed 18 October 2014

The staff knows how to treat a guest, Beginning with Kuiara Jackson,assoc manager, and including Kevin at the desk, and trainee Britiany, we were registered in promptly with friendly smiles. The room was clean. We left our car for 13 days while we traveled to Germany We left at midnight and returned at midnight. There were never any problems and...

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Helpful?
1Thank hstewartperry
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying here with us here at the Holiday Inn Express BWI-West. I'm glad to see that our staff has provided you with outstanding customer service. I hope you've had a wonderful trip to Germany and a safe trip back home. We really appreciate you taking the time to give us your comments and feedback. It is always...

Carlisle, Pennsylvania
Reviewed 1 October 2014

Kudos to Holiday Express Hanover, MD for having one of the friendliest staffs I have ever encountered. The care they put in this property is very apparent with the beautiful landscaping and extremely clean rooms and grounds. The hotel was very quiet and I slept extremely well. We were invited to the Manager's reception, enjoyed some yummy crab balls and...

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Helpful?
2Thank SSgem
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. It is with great pleasure to be able to provide our guest with outstanding customer service. We're glad we were able to accommodate all of your lodging needs and we really appreciate you taking the time to give us your comments and feedback. Hope you had a...

Hudson, New Hampshire
Reviewed 28 September 2014

A friendly greeting awaits you at this hotel the Staff were great. The room was very clean with free in room coffee and wifi. The hotel was very close to the local Mall for all sorts of dining options. Easy to find off the freeway .

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Helpful?
1Thank Bowkerfamily
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with here at the Holiday Inn Express BWI-West. We're glad you've had a great experience during your stay with us. It's pleasant to see that you've had the chance to visit some of our wonderful local attractions. We really appreciate you taking the time to give us your comments and feedback as it helps us to...

everywhere, US
Reviewed 27 September 2014 via mobile

Staff was friendly, even got up early to accommodate guests needing an early breakfast. Friday, it was 5:30 AM! Rooms were clean, and neat. Only negatives were older hotel elevators and slow internet.

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Helpful?
Thank 1911guy
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for choosing the Holiday Inn Express BWI-West. We're glad we were able to accommodate all of your lodging needs. Sorry you didn't have time to enjoy our delicious breakfast or our signature cinnamon rolls. We really apologize for the inconvenience of the elevators and the internet service. We will be sure to forward all of your comments and...

Texas
Reviewed 23 September 2014

We spent one night at the Holiday Inn Express. We took the train from DC, shuttle bus to the airport and HI Express picked us up to take us to the hotel. The shuttle driver was the friendliest, nicest driver ever!! He told us how to take the light rail and let us know when he would be going back...

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Helpful?
1Thank DBSTexas
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We hope you enjoyed your time sightseeing in downtown Baltimore. It's a lot to see there such as the Inner Harbor, Aquarium, Museums, the new Horseshoe Casino, the different shops and restaurants, etc. We're glad we were able to accommodate all of your lodging needs as well...

Washington DC, District of Columbia
Reviewed 22 September 2014

Stayed here for a wedding of a friend. The room was spacious and quite clean, fairly on par with what I expect from a decent hotel airport. The breakfast was pretty extensive. DO NOT MISS BREAKFAST, otherwise you will be stuck with Denny's, which was waaaay worse. The best part of the stay was the staff. I had a really...

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Helpful?
1Thank opalk
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. Glad to see you've enjoyed your stay with us. We hope you've had the chance to enjoy some of our famous signature cinnamon rolls from our breakfast bar as well. We really appreciate you taking the time to share your comments and concerns as it helps us...

Chesterfield, Virginia
Reviewed 22 September 2014

The hotel was situated so close to the Amtrak, Airport and Light Rail that driving to Baltimore from Richmond was a ridiculous idea. Their shuttle picked me up from Amtrak on the day of arrival, provided a ride to and from the light rail every day of the 4 days I was there, and gave me a ride back to...

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Helpful?
1Thank janice t
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

It gives me great pleasure to see that you've received the best customer service during your stay with us. We're glad that you've had the chance to take advantage of our great shuttle service. We here at the Holiday Inn really appreciate your comments and feedback as it helps us to provides the great customer service that our guest deserve....

United Kingdom
Reviewed 19 September 2014

I recently stayed at the Holiday Inn Express and was pleasantly surprised at how clean and comfortable it was. I rented a car from the BWI rental facility and drove to the hotel. The drive was less than two miles, making it close and easy access for catching flights. The hotel also offers a free shuttle to and from the...

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Helpful?
1Thank Travlinyank
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. It's with great pleasure to see that you've had a great experience here at our hotel. We're glad you've had the opportunity to enjoy some of our wonderful local attractions during your stay. Thank you so much for giving us your comments and feedback as it helps...

Hsinchu City, Taiwan, Republic of China
Reviewed 14 September 2014

這間旅館在各個層面上都很糟。首先,我去電旅館40分鐘後接駁車才到Amtrac/MARC火車站來接我。不只這樣,在接到我之後,接駁車先去BWI機場接更多人(正常),然後出乎意料地又回到車站接更多人。車站到旅館明明只要10分鐘左右,我卻在車上坐了半小時多。換言之,從我抵達火車站到辦理入住登記就花了一個多小時。櫃檯只有一人辦理入住登記,隊伍也很長。沒想到輪到我時,櫃檯人員不是問我今天好不好,反倒開始抱怨他今天心情很糟。旅館並未提供優悅會白金卡會員的客房升等。房間還可以,但凌晨2點外頭還能聽到家族聚會的人的噪音,顯見隔音需要加強。連續兩天Great Room在早餐時段都熙熙攘攘,不僅要花3-5分鐘排隊取食,連座位都很難找。要排隊取食就算了,而且因為早餐服務人員的食物添加速度太慢了,從來沒有哪個時候是各樣食物都有的。退房人員跟旅館內的自助洗衣機則還可以。 This is a bad hotel in almost every aspect. First, the shuttle came 40 minutes after I call, and that's not it. After picking me up from the Amtrak / MARC station, the shuttle went to the BWI airport to pick up some people (expected) and then surprise, surprise, the shuttle went back to the station again for...

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Helpful?
Thank Ernestnywang
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We would like to sincerely apologize for the inconvenience and bad experience that you've had at our hotel. We have forwarded all of your issues and concerns to the proper departments to insure that this matter will not happen again. If there is anything that we can do to make this matter right by you please give us a call...

Carlisle, Pennsylvania, United States
Reviewed 12 September 2014

This was a beautiful hotel and it was very quiet. It is easy to get to. I had a 6:00 am flight; the hotel shuttle had me to the airport by 4:00 am. I was able to leave my vehicle at the hotel, and the shuttle picked me up after I returned. I will stay there the next time I...

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Helpful?
2Thank Mark P
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad to see you've had a wonderful experience during your stay with us and that you were able to take advantage of our great Park Stay and Go Package. This package is a great savings when wanting to leave your car here while on vacation or...

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more   less 

Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Road, Hanover, MD 21076
Region: United States > Maryland > Hanover
Price Range: $147 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Number of rooms: 159
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Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn
Hotel Style:
#3 Family Hotel in Hanover
#4 Business Hotel in Hanover
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Baltimore - BWI Airport West staff and other travellers.
12 questions
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Shillington, Pennsylvania
1 month ago
Oakland, California
5 months ago

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Questions? Get answers from Holiday Inn Express Baltimore - BWI Airport West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 307 hard bed ”
 of 5 bubbles Cutnqueen, 3 Jan 2017 | Read review
“Quiet floors, professional staff, free breakfast, manager is awesome and professional, fitness center and free internet”
 of 5 bubbles parks112, 16 Dec 2016 | Read review
“Bathrooms have always been very clean which is important to me!”
 of 5 bubbles , 6 Dec 2016 | Read review
“5.00 daily”
 of 5 bubbles jaysU2636RD, 27 Nov 2016 | Read review
“Rooms away from the elevators are quieter.”
 of 5 bubbles DORISL802, 8 Sep 2016 | Read review
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Prices are for 1 room, 2 adults
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