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Holiday Inn Express & Suites Laurel

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Holiday Inn Express & Suites Laurel
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228 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Laurel
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Showing 225: English reviews
Coshocton
Reviewed 4 September 2016 via mobile

I stay here on business regularly... Great place, great value, and good location with plenty of nearby restaurants and shopping. Makes an excellent base of operations at a reasonable price while doing the tourist things in DC. BTW... The staff is gracious, helpful and very friendly.

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Helpful?
Thank Jim H
HtlMgr1, General Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear Mr. Jim H, Thank you very much for your review, my team and I work very hard to make sure we provide excellent service to all guest and we are very happy we are able to do that for you. We hope to see you soon! Sincerely, Karen Santana General Manager

Reviewed 8 August 2016 via mobile

Made the reservation through Hotels.com and I asked 3 times if they were pet friendly. Show up at Hotel and they are Not pet friendly. They just renovated entire place and they will not allow pets. Made it hard as we could not leave our dog in the car.

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Helpful?
Thank Cindy J
HtlMgr1, General Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear Cindy J, Thank you for taking the time to give us a review, I sincerely apologize that you were not informed about our no pet policy, I have communicated this issue to hotels.com and they will make those changes immediately. Sincerely, Karen Santana General Manager

Elizabeth City, North Carolina
Reviewed 8 August 2016

I made my reservation over the phone and used my points so my night's stay was supposed to be a flat $40 after using my points. I paid the $40 when the reservation was made. When I checked into the hotel, I received a print out showing that I owed nothing at all. I checked out the next morning and...

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Helpful?
Thank pksdst
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear pksdst, Thank you for bringing your concern to our attention. I’m very sorry to hear about your experience regarding the billing concern and apologize for any inconvenience this may have caused you. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing...

Wilmington, NC
Reviewed 1 August 2016

HIE experience is very inconsistent. Recent stays in North Dakota showed the best and the worst. This one is on the "worst" side of the spectrum. Dirty carpet, leaky ceiling, non-functioning TV and very inconsiderate partygoers. We were returning from a funeral in NJ Saturday night on our way back to NC and stayed here because it was close to...

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Helpful?
Thank OldBristolSailor
HtlMgr1, Director of Sales at Holiday Inn Express & Suites Laurel, responded to this review

Hello OldBristolSailor, I'm sorry your stay during the storm was not as quiet or comfortable for you before midnight. We do understand that some guests who stay up later can cause noise in the hall ways heading to their rooms. I do hope you had a very pleasant sleep for your early departure the next day, and got to experience...

Wappingers Falls, New York
Reviewed 11 July 2016 via mobile

I was in town for a family reunion so my stay was for 4 days & 3 nights. Rooms are pretty updated with big flat screen tvs. Your typical HIE. Staff was very friendly and accommodating. The negatives: walls are extremely thin where you can hear every conversation in the hallway. Housekeeping - the staff was nice, but I didn't...

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Helpful?
Thank 14beacon
HtlMgr1, Director of Sales at Holiday Inn Express & Suites Laurel, responded to this review

Hello 14beacon, I appreciate your feedback of the hotel! As a Green Hotel our staff makes sure to replace all and any items placed on the floors to be cleaned, coffee cups replenished if utilized, and beds made daily for your comfort. I'm also pleased that your interactions with our staff were friendly and accommodating to your needs. Have a...

Norfolk, Virginia
Reviewed 10 July 2016

I'm not sure what all the exceptional reviews and high marks are about. My wife and I stayed there last week and this is just your basic Holiday Inn Express. Wjile the rooms were comfortable the couch was dated and there was nothing exceptional about the facility or the service we received. My wfe is in a wheelchair so we...

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Helpful?
Thank Suppo28
HtlMgr1, Director of Sales at Holiday Inn Express & Suites Laurel, responded to this review

Hello Suppo28, Thank you for recently staying with us! Your feedback is very helpful to the hotel as we will be sure to bring up the size of the accessible bathrooms to InterContinental Hotels Group (IHG) on the size standards for wheelchair access. We want all guests to feel as comfortable as possible while in the hotel, and enjoy their...

Reviewed 6 July 2016 via mobile

I originally wasn't happy with my stay. I came to the area for work (I work 3rd shift), and when I came back to my room in the early hours, there was an unidentified man in there with my belongings. I immediately went downstairs and notified the front desk and was eventually offered another room (and the chance to get...

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Helpful?
Thank Pamela S
HtlMgr1, Director of Sales at Holiday Inn Express & Suites Laurel, responded to this review

Hello Pamela S, I apologize for the situation occurring when you returned to the hotel. I'm glad our staff provided you a room to relax and rejuvenate in that night. As stated, the General Manager quickly addressed everything so this is not repeated in the future. I appreciate your feedback as this too helps us continue to improve procedures to...

Laurel, Maryland, United States
Reviewed 4 July 2016

A good solid choice for this area. Hotel was clean and fairly updated. Nothing fancy, but the rooms were good and it's nice to have a small sitting area. Looked well-taken care of overall. The bed was amazing (my hubby and I like a very firm mattress and the bed had one). We both slept great on it. Plus, I...

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Helpful?
Thank Kat W
HtlMgr1, Director of Sales at Holiday Inn Express & Suites Laurel, responded to this review

Hello Kat W, I appreciate your warm feedback of the hotel! Its wonderful to hear that you enjoyed not only the comfy bed but the Keurig Coffee/Tea maker as well. We pride ourselves on having unique amenities for our guests. We look forward to having you return in the future! Have a wonderful day!

Wichita, Kansas
Reviewed 23 June 2016

You always notice the bad things first, right? But we actually were going to have a very bad experience here and it took a call to corporate IHG to get it fixed. We did a 3 day/4 night trip to Washington. In planning this I called the Laurel Holiday Inn Express directly and asked if they had a shuttle van...

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Helpful?
Thank Boatswain2PA
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear Boatswain2PA, Thank you so much for taking the time to write a review about your experience with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for the shortcomings you have experienced and if our hotel fell...

Hendersonville, Tennessee, United States
Reviewed 23 June 2016

This is an elegant Holiday Inn that is easy to find and a pleasure to be in. The bed was alittle firm for me but you may like that. Staff is excellent and caters to any request. The hotel was spotless. Many eateries and grocery stores within a mile of the hotel. Easy access to major roads and interstates. If...

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Helpful?
Thank Kathy D
FrontOfficeMgrMsJean, Front Office Manager at Holiday Inn Express & Suites Laurel, responded to this review

"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
The Holiday Inn Express & Suites Laurel Lakes Maryland has just finished a gorgeous renovation! We're located an equal distance away from Washington DC and Baltimore, Maryland -- two of the best tourist and meeting destinations in the United States. Our rooms and suites are spacious and infinitely comfortable. We have free Wi-Fi. ... more   less 

Additional Information about Holiday Inn Express & Suites Laurel

Address: 14402 Laurel Pl, Laurel, MD 20707-6100 (Formerly Comfort Suites)
Region: United States > Maryland > Laurel
Price Range: $146 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Laurel 2.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Comfort Suites Laurel Lakes Hotel Laurel
Laurel Comfort Suites
Hotel Style:
#1 Business Hotel in Laurel
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Laurel staff and other travellers.
2 questions
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North Vernon
Avondale
over a year ago

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Questions? Get answers from Holiday Inn Express & Suites Laurel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very convenient for shopping”
 of 5 bubbles arodgers55, 11 Mar 2017 | Read review
“there is a free shuttle service to the trainstation, 20 minutes and you are in DC!”
 of 5 bubbles K6262BUalessandrab, 16 Dec 2016 | Read review
“Even number rooms are away from highway.”
 of 5 bubbles 41brandyt, 14 Nov 2016 | Read review
“No tips for this hotel”
 of 5 bubbles OldBristolSailor, 1 Aug 2016 | Read review
“Quieter rooms in back of hotel. The front faces the parking lot.”
 of 5 bubbles kathyd308, 22 Jun 2016 | Read review
5 of 5