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DoubleTree by Hilton Hotel Baltimore - BWI Airport

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DoubleTree by Hilton Hotel Baltimore - BWI Airport
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1,303 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Baltimore - BWI Airport
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Showing 1,294: English reviews
Eastern, United States
Reviewed 9 June 2016

The hotel was understaffed. Dirty. Had to ask for towels every day. And our bills were inaccurate. The hotel should be closed until it is reorganized. We tried to speak with the hotel front desk staff and they did not have any answers on how to resolve the problems. We were suppose to have a refrigerator and microwave and they...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Vita P
Miri L, on behalf of the staff at DoubleTree by Hilton Hotel Baltimore - BWI Airport, responded to this review

Dear Vita P We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we...

Columbus, United States
Reviewed 9 June 2016

This hotel is unable to handle large crowds. The service was poor, towels and washcloths were not available because "the hotel was sold out," tub was clogged so water was ankle deep when showering and room was not ready when promised at checkin.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Chante S
Felix K, General Manager at DoubleTree by Hilton Hotel Baltimore - BWI Airport, responded to this review

Dear Chante S, We appreciate your candor. We are accustomed to large crowds. Sometimes, events bring multiple adults in one room and consequently servicing different needs. We do apologize for the inconvenience. We look forward to your return. Thanks Sincerely, Felix K.

West Haven, Connecticut
Reviewed 9 June 2016

Items stolen or thrown away, will never go to another Hilton. Customer service stinks. Called 3 times about my item and I was put on hold 15-20 min each time. Sometimes one employee could ruin it for a hotel. Teach your employees about customer satisfaction.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Kimberly A
Miri L, on behalf of the staff at DoubleTree by Hilton Hotel Baltimore - BWI Airport, responded to this review

Dear Kimberly A Thank you for posting your feedback and please accept our sincere apologies. We take all comments we receive from our guests very seriously and your suggestions will help us improve guest safety at our property. Again, please accept our apologies for the inconvenience you experienced. If we can help in any way, please feel free to contact...

United States
Reviewed 8 June 2016

The DoubleTree by Hilton BWI does not clean bed linens thoroughly. Always check the bed to see if the linens are soiled and inspect the mattress. After finding body fluids on linens, I had to wait hours before housekeeping arrived to change the linens.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Angela M
Miri L, on behalf of the staff at DoubleTree by Hilton Hotel Baltimore - BWI Airport, responded to this review

Dear Angela M Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us...

New York
Reviewed 6 June 2016

Waited nearly an hour for breakfast and pretty much wrong orders. Almost made us late for our soccer tournament. Wait staff was unapologetic and obviously couldn't be bothered. It was a nice hotel, convenient location and the $ was fair. I'm sure te experience will improve should we return.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
2Thank sully1125
Felix K, General Manager at DoubleTree by Hilton Hotel Baltimore - BWI Airport, responded to this review

Dear Sully 1125, On behalf of the staff at large, we sincerely apologize for the delay in service and the mix up of orders. We look forward to your return to experience the improvement. Thank-you Sincerely, Felix K

Hannibal, Missouri
Reviewed 5 June 2016

extremely nice hotel, staff is very friendly rooms are large and well equipped. The only problem I had was finding my room as there are 2 elevators that do not go to the same area. Was there on a short business trip, the hotel offered a breakfast buffet and a lunch buffet especially for us that left us wanting for...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
2Thank SWhiz10
Felix K, General Manager at DoubleTree by Hilton Hotel Baltimore - BWI Airport, responded to this review

Dear SWhiz10, We are thrilled to receive feedback regarding your stay. It permits us to retool our service strategy. We look forward to your return. Thanks Sincerely, Felix K.

Reviewed 5 June 2016 via mobile

This has been the worst hotel I have been in ever. They never cleaned our room and when I called the front desk they asked me what they should do. So the answer was to bring one set of towels up and put them on a bed that was never made. The staff is very poor as they just don't...

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Helpful?
Thank Jeff H
Miri L, on behalf of the staff at DoubleTree by Hilton Hotel Baltimore - BWI Airport, responded to this review

Dear Jeff H Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the cleanliness of your guest room. We try to be very vigilant in this area because we know how important it is for our guests. Based upon your review, we are actively working with our housekeeping staff...

Oklahoma City, Oklahoma
Reviewed 5 June 2016 via mobile

Very nice hotel with the best cookies ever. Ask for one any time and you get a soft warm delicious cookie. My favorite is the chocolate chip. There is a fitness center with 3 treadmills, a couple of elliptical machines, a bike, free weights, and other equipment to help work off the calories. The front desk staff is most helpful....

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Helpful?
2Thank WorkingWomanInOKC
Felix K, General Manager at DoubleTree by Hilton Hotel Baltimore - BWI Airport, responded to this review

Dear Working Woman, Our cookies are infamous. It is our signature service offering. We also apologize for the service missteps. We will use your feedback to improve upon our service offerings. Thank-you Sincerely, Felix K.

Boston, United States
Reviewed 4 June 2016

We traveled to Baltimore to take in a Red Sox game and the Double Tree is a trusted name. This is a clean, convenient hotel. The staff is very courteous and well trained but there are still some loose ends that need to be ironed out. We waited 45 minutes for the hotel shuttle from BWI. Not a good first...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
2Thank Gary M
Felix K, General Manager at DoubleTree by Hilton Hotel Baltimore - BWI Airport, responded to this review

Dear Gary M, Life safety is always a primary concern. Whenever the fire alarm goes off, it is always good to err on the side of caution. Therefore, the pool and other areas had extra attention. We do apologize for the inconvenience. We look forward to your return. Thanks Sincerely, Felix K

Pittsburgh, Pennsylvania
Reviewed 3 June 2016 via mobile

BWI DoubleTree was an average hotel. Nicely laid out. Open lobby. Nice managers special. Restaurant food at night and morning was very good. Upgraded to larger room. Nicely decorated, clean but showing its age. Wifi worked well in room. Pleasantly surprised how nice staff was. Especially ladies working at breakfast. Overall. Hotel is showing its age, but staff was very...

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Helpful?
1Thank G650traveler
Felix K, General Manager at DoubleTree by Hilton Hotel Baltimore - BWI Airport, responded to this review

Dear G650traveler, Thank-you for your candor. Indeed, our hotel is aging gracefully and full of vitality. We are now in the infancy stages of a renovation. We welcome you to come and witness the transformation. Sincerely, Felix K

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Travelers expect great atmosphere, amenities and service. Find all this and more at DoubleTree by Hilton Hotel Baltimore - BWI Airport, where we are poised to meet your every need. Convenient to Baltimore, Maryland, Washington, DC and Annapolis, MD, our attractive 260-room airport hotel features upgraded high speed Internet and is less than 5 minutes from BWI Airport, and the Amtrak and Baltimore Light Rail stations. The hotel is only 8 miles from Baltimore's Inner Harbor, home of Orioles Park at Camden Yards, the National Aquarium, and the Baltimore Convention Center and business district. We are adjacent to Ciena Corporation offices, Northrop Grumman, Lockheed Martin, and Booz Allen Hamilton. DoubleTree by Hilton Hotel - BWI Airport is only 4 miles from Arundel Mills Mall where you can shop at well-known stores like Bass Pro Shops, Bed Bath & Beyond then enjoy Dave and Buster's restaurant or the Medieval Times Dinner Theatre. Our event space is ideal for weddings, receptions and reunions. Start the day with a healthy breakfast at Eden's Landing Restaurant or in our gourmet coffee and sundry shop, Props. Then enjoy a work-out at our expanded fitness center or shoot some baskets at our outdoor sports court that includes a swimming pool and volleyball court. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Baltimore - BWI Airport

Address: 890 Elkridge Landing Rd, Linthicum Heights, MD 21090-2903
Region: United States > Maryland > Linthicum Heights
Price Range: $155 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Baltimore - BWI Airport 3.5*
Number of rooms: 260
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Travelocity, Orbitz, Hotwire, Expedia, Priceline, Cancelon, Hotels.com, TripOnline SA, Cheap Tickets, getaroom.com and HotelQuickly so you can book your DoubleTree by Hilton Hotel Baltimore - BWI Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Bwi Airport Hotel Linthicum
Holiday Inn Linthicum
Linthicum Holiday Inn
Hotel Style:
#4 Business Hotel in Linthicum Heights
#9 Romantic Hotel in Linthicum Heights
#10 Family Hotel in Linthicum Heights
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Baltimore - BWI Airport staff and other travellers.
6 questions
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Abbottstown
Avon, New York
Baltimore, Maryland
over a year ago
Phila

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Questions? Get answers from DoubleTree by Hilton Hotel Baltimore - BWI Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't expect breakfast unless you want to pay.”
navymom623, 8 Mar 2017 | Read review
“no view, so might as well ask for lower rooms: easier to get to by elevators”
mikehA2051KK, 4 Mar 2017 | Read review
“request room walk through prior to paying.”
1954281, 23 Jan 2017 | Read review
“Not the rear of the hotel near the Basketball court if the weather is nice.”
IronmanMD, 19 Nov 2016 | Read review
“Not sure there is one”
azbirder41, 29 Sep 2016 | Read review
5 of 5