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Metro Points Hotel - Washington North

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389 Reviews from our TripAdvisor Community

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There are newer reviews for Metro Points Hotel - Washington North
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Showing 316: English reviews
Reviewed 5 November 2014

I obtained a reservation for Nov 1, 2014. Checked in on that date and checked out Nov 2. On Nove 3 I realized I had been charged twice. Called the hotel who transfered me to Harold. Harold explais he only sees one charge. I ask if he wants to see a copy of my credit card statement he says no....

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1Thank Ericka W
Reviewed 5 November 2014 via mobile

I have been coming to this hotel for almost 3 years every week, They have renovate most of the areas of hotel .. Now it is time for the rooms . They are old, but clean, the staff is like family to me, very polity you see them always with a smile on their faces . Shuttle service to the...

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1Thank georgeg172
METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Mr. George: Thank you for being our loyal guest for the last 3 years. It is so nice to keep seeing you every week. Our professional and courteous staff will always be ready for your arrival and of course your favorite suite. We hope to keep on having you as our preferred guest for many more years. We will...

New Carrollton, Maryland
Reviewed 3 November 2014

Although I rarely take the time to write reviews, I felt OBLIGATED to share the experience I had at the Metro Points hotel. Believe it or not, the initial stay was substandard. Due to a booking error, I had a 3am visit from ANOTHER hotel guest who was given the key to my room. That was the first time this...

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1Thank MChappell987
METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review

MChappell987: We would like to thank you for your 5 star review. Your feedback is very important to us so we can continue providing our best customer service to all our future guests. Is is very pleasant to know that our hard work pays off. We look forward welcoming you in the near future. If you have any special requests...

New Jersey
Reviewed 29 October 2014

I commute to work on a weekly basis and love staying at the Metro Points. The staff is awesome and always friendly. They know me on a first name basis and make sure everything is always perfect. Nora is beyond accommodating and a few times was able to help me change my reservation so I didn't lose it.

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Thank Christian L
METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review

Greeting Christian L: Thank you for your 5 star review. We are happy to hear that you lover our hotel and that we are able to recognize you by your name already. You are absolutely right about Nora Larry our front office manager, she is a great and we are very lucky to have her in our team. We look...

Reviewed 28 October 2014

I have been coming to this hotel for years, hotel is old, but clean, staff is like family, and very courteous to everyone. Shuttle service to the metro, as well as the free breakfast are a plus. For the price you just can`t beat this hotel. Also very safe. Jerry C.

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Thank Gerald C
METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review

Greetings Mr. Jerry: For the last 7 years it has been our pleasure to have you as our loyal guest. We truly hope to have you with us for a long long time. Our staff will always provide you with the best service that you deserve on every of your visit from Detroit. Respectfully, Fernando B Operations Manager.

Independence
Reviewed 19 October 2014

Husbands comments: room was nothing special and they never cleaned our room once. Not many TV stations available and I wanted to watch the NLCS but had to go elsewhere. The staff was VERY friendly and went out of their way to accommodate us. Wifes comments: we arrived 1 day earlier than scheduled and they were able to accomodate us,...

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Thank pdecker74
METROPOINTSHOTEL, Guest Relations Manager at Metro Points Hotel - Washington North, responded to this review

Greetings Pdecker74: Thank you for taking the time to review our property. Please allow me to express my sincerest apologies regarding the room service, I have communicated your comments with our housekeeping department to ensure this doesn't happen again. We really appreciate your business, our friendly staff will be ready for your prompt return. Best Regards,

Winter Haven, Florida
Reviewed 19 October 2014

I chose Metro Points because it was central to all my planned excursions. The junior suite was huge and the mattress as comfortable as my mattress at home. It was on the sixth floor and my only negative comment is it took hot water awhile to get to the shower head. In more than 60 years of staying in hotels...

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Thank Earl N
METROPOINTSHOTEL, Guest Relations Manager at Metro Points Hotel - Washington North, responded to this review

Dear Earl N: Thank you for taking the time to post about your recent stay. While I am pleased to read that you found our service and rooms to have met your expectations, I'd like to apologize for the water taking too long to get hot. I have forwarded your great compliments about our housekeeping staff. If you have the...

Atlantic City, New Jersey
Reviewed 16 October 2014

I regularly work in Washington, D.C. and I have stayed in many hotels in the Capitol, but this hidden gem is the one I have used exclusively for years. It is just a short subway ride away the heart of the Capitol and the staff has become family. They remember my name, treat me in a very friendly, but professional...

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1Thank Rick H
METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Rick H: It is our sincerest pleasure to hear that you keep using our hotel as you home away from home. I am very pleased to read that our staff always make you feel welcome. We appreciate your kind words, we hope to see you again as usual. Best Regards,

Brooklyn, New York
Reviewed 15 October 2014

The main reason for choosing this hotel was because of its proximity to FedEx Field. After the game on 10/6 (vs Seattle Seahawks). We were stranded at the Morgan Boulevard Metro Station and it was raining like crazy, so we called the front desk (after 1 a.m.) and Kieron Davis was EXTREMELY helpful. So much so, that he actually went...

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1Thank an0nym0us718
METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review

Greetings an0nym0us718: Thank you so much for your generous and kind review about our property. I am so happy to read that my front desk staff went above and beyond to make your stay more than comfortable, specially Nora, Delinah and Keiron. We are definitely very lucky to have them in our team. Thank you for giving us the opportunity...

Raleigh, North Carolina
Reviewed 14 October 2014 via mobile

We drove 10 hours from ohio to Washington and we drove through the fog and unable us to connect the internet to book a hotel at Metro Points. Upon our arrival at the hotel at 12 midnight I was greeted by the name of Kieron Davis at front office and help us out. He was the most polite and helpful...

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2Thank Oziland
METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Oziland: It brings me great satisfaction to read that you had a wonderful experience with us. I personally understand how dangerous the foggy conditions can be since I was also trapped in the same storm you were trapped last week, you made the right decision to stop and wait for the fog to go away. Your kind comments will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
Official Description (provided by the hotel)
The Metro Points Hotel-Washington North, is the ideal full service hotel for individuals or groups looking to visit the Washington, DC Metro area…without having to pay the high rates of Washington, DC. New boutique style public spaces & guest rooms will wow you as you walk in through our front doors. Located about ¼ mile from the New Carrollton METRO station, giving you access to Washington, DC and other DC areas within minutes, without the hassle of the traffic and parking nightmares. Free automobile as well as bus parking on the premises. Our guestrooms at Metro Points Hotel-Washington North feature 32-inch LCD TVs with satellite channels and pay movies, as well as desks with ergonomic chairs. All guest rooms also have safes to accommodate laptops, coffee/tea makers, and wireless high speed internet access is complimentary. The Metro Points Hotel-Washington North is a part of a new development that has a shopping center with a verity of food outlets like IHOP®, Five Guys Burgers®, Starbucks®, and more. Without the worries of high franchise fees from a major hotel chain, the Metro Points Hotel-Washington North is able to offer you low rates and a commitment to focus on the services and quality that you would appreciate. ... more   less 

Additional Information about Metro Points Hotel - Washington North

Address: 8500 Annapolis Road, New Carrollton, MD 20784 (Formerly Four Points by Sheraton New Carrollton)
Region: United States > Maryland > New Carrollton
Price Range: $107 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Metro Points Hotel - Washington North 3*
Number of rooms: 197
Reservation Options:
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Also Known As:
Four Points New Carrollton
Sheraton New Carrollton
New Carrollton Sheraton
New Carrollton Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Metro Points Hotel - Washington North staff and other travellers.
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Questions? Get answers from Metro Points Hotel - Washington North staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ran away from this hotel....”
 of 5 bubbles 254anar, 27 Oct 2016 | Read review
“Ask for the rooms on the top floors - 8 or 9 or 10”
 of 5 bubbles MArasu2000, 18 Jul 2016 | Read review
“If book online call directly to hotel to get description of room type”
 of 5 bubbles peaceofmind3, 24 Jun 2016 | Read review
“Ask for the 8th floor if reserving King bed”
 of 5 bubbles brokenhearthappy, 23 Jun 2016 | Read review
“Anywhere is fine. I was on the 9th floor and never had to wait more than 30 seconds for an elevator.”
 of 5 bubbles SFMS18D, 4 May 2016 | Read review
5 of 5