This is a message I sent to the Carousel after our July, 2022 vacation but I have not so much as received an acknowledgement. Jul 31, 2022, 2:29 PM You sent I've been staying at the Carousel since the 1970s; first in condos booked by my in-laws, Hizer, then under my own name. This year was the worst check-in experience ever. After fighting traffic for hours our condo, 1103, was not ready and we were repeatedly told, "not quite ready". When asked when it would be ready the repeated answer was, "check back but maybe not until 4:00". At 4:00 the room still wasn't ready and we finally almost got into our rooms at 5:00. I say almost because when I was finally able to check-in I was given an envelope but no keys. When I called down to the desk I was told our condo wasn't ready because we had left stuff in the room so it couldn't be cleaned. By this time I was fed up, not only because we couldn't have left anything the room since we had yet to have access to it but the attitude on the phone was terrible. I said I was coming down for the keys and wanted to speak to a manager. When I explained the situation to the manager I got a very condescending "I'm sorry". I said, that's it, I'm sorry? She angrily replied with a very snarky attitude and stated, again condescendingly, "well, what else would you like me to do?". I bit my tongue & walked away. But you will never see me or my family grace your hotel again, even after nearly 50 years of staying there! Oh, and one last example of terrible service - I stated my complaint on the date of check-in with your online 'contact' link and never even received the courtesy of a reply.…
Best Time Ever! Fun, entertaining, energetic and good music. Great variety/music selection. Has a great way of getting everyone to get up and dancing. One of the best musical acts the Carousel has ever had.
We had so much fun! Great singer and great entertainer. We came to Ocean City on a family vacation and we were pleasantly surprised with our entertainer for the evening. definitely will come back very soon!
Me and my family have been staying at the Carousel for the past 7 years. We've loved this place since day one. The staff is great, the food is great and the atmosphere is great. Just when we didn't think this place couldn't get better they add Dj Nigel. We went to dinner and Dj Nigel was there on Sunday we had a blast I was dancing, my kids were dancing he had everyone dancing OH SNAP! My kids asked everyday after if he was there. Wish he was there more then the weekends. We will see you next year for sure!
I am staying at Carousel with some friends for the weekend. We thoroughly enjoyed our stay/experience. We loved being so close to the beach. We had a very nice, relaxed, and fun dinner at the Tsunami. We loved the chairs and bonfires and atmosphere. Our server, Salih, was very kind, diligent, and did a great job. Thank you!
The family had a great dinner with great music at the tiki bar after a long day of driving to get to the beach. Yummy tacos, wraps and of course the HUGE bucket of fries! Great service from Salih too - now all we have to do is walk upstairs!
Would like to take the moment to appreciate the service that Saliah had for my girlfriend and I while we were here. He took the extra step to ensure I was satisfied after the wind blew my drink over, he took extra care all night and never hesitated to ask if we wanted to wrap things up we enjoyed our stay and will most certainly be back for Saliah to serve us. Thank you for the great customer service Saliah. We appreciate your hard work and effort during the summer rush.
Great service, they had very helpful staff who directed us in a respectable manner. Anyone who comes here order the nachos they are amazing. Had very comfy beds with comfy sheets. Nice ice skating rink very unique for a summer vacation.
We stayed in the hotel section our Adult Children and grandchildren stayed in the condo section. We enjoyed everything but our view wasn't the best,air conditioning units, but I never thought to say we wanted a better view!
Very friendly and good food. Fun hotel and close by to many things. The staff is very accommodating and makes you feel welcome. Right on the beach which is a plus. I recommend for those visiting ocean city