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Holiday Inn & Suites Ocean City, an IHG Hotel

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1701 Atlantic Ave, Ocean City, MD 21842
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Traveller (618)
Room & Suite (356)
Pool & Beach (98)
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#17 of 117 hotels in Ocean City
Location
Cleanliness
Service
Value
Travellers' Choice
Holiday Inn's newly renovated boardwalk location in Ocean City, Maryland. Conveniently situated downtown, this oceanfront all-suite hotel provides the perfect beach location with the added comfort of upscale amenities. Get a spectacular view of the ocean from one of the hotel's spacious suites, each fully renovated and equipped with a private balcony. Play carnival-style games and ride rollercoasters on the famous Ocean City Boardwalk at Trimper's Rides and Amusements. Vacationers have a chance to see the famed wild horses at nearby Assateague Island National Seashore. In town for business? Turn your next meeting into a beach getaway. Our hotel's location in Ocean City, MD is only 1.7 miles away from Roland E. Powell Convention Center. We also offer meeting space in the hotel, with our 1,050 sq ft hall next to the beach, sure to wow your clients. Have a blast in our three refreshing pool areas, with indoor and elevated outdoor pools.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Restaurant
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Kitchenette
Microwave
Flatscreen TV
Telephone
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
English
1204Reviews60Q+A100Room tips
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Irene1217 wrote a review Oct 2022
4 contributions
My husband and I had a four night stay towards the end of September. This hotel is a very expensive property with great proximity to the boardwalk and the beach. The first night we were there our toilet paper rod fell off the wall because one side appeared to be attached by multiple attempts to repair it. There were exposed parts of the toilet also. The condition of the room did not match the price. We reported it at the front desk the following morning and were assured it would be repaired but we never saw maintenance come and fix it the whole visit. On a positive note, our room attendant was thorough and great! The weather was still great but they closed the adult pool at 7:30 p.m. Great food and portions at the restaurant. Prior to this post I did reach out by email to the hotel directly with no response so I wanted to make future guests aware of the issues with our stay.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Very limited parking at hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn & Suites Ocean City, an IHG Hotel
Responded 5 Oct 2022
Dear Irene1217, Thank you for taking the time to share your experience at Holiday Inn & Suites Ocean City. We are glad to know you had an overall nice stay with us and you were pleased with our convenient location. However, we are sorry that our accommodations did not provide the value you were hoping for and the maintenance issues you had in your room. Your feedback has been shared with the respective parties to fix it as soon as possible and ensure such an occurrence does not happen again. Moreover, we regret that your emails went unanswered. We hope you will choose us again whenever your travel brings you our way. Warmest Regards, Natalie Vallieres General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Raymond G wrote a review Sep 2022
Copiague6 contributions2 helpful votes
First you arrive at the front door and go in looking for the lobby. Find 4 elevators and stairs. NO Directions to check in area. You go up 1 story to check in. Staff about as friendly as a root canal. Check in without a thank you or anything. No directions as to what is in the hotel. There is a restaurant and nothing else around Go up to our toom.. No TV Guide, No local information guide. Couch is hard and uncomfortable. View of beach is nice.but at $284 it should be. Turns out there is also no free news papers in the lobby. No complementary breakfast or coffee in the lobby either. Now the BIG issue. Fire alarm goes off once. Again a few minutes later. Then is goes off again and stays on. We go downstairs to the counter. 3 employees standing around and I inquire what is going on? "we don't have any idear." is the response. So I inquire where is the manager? Again, We don't know. they have no clue nor any directions. So we go downstairs and outside with other guest. We wait 15 mintues and alarm stops. No one ever came and said it was OK and clear, or we should all run for our livers. NOTHING> So we figured it was not a real safe place to stay so we checked out in the morning.
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Date of stay: September 2022
Value
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Room Tip: go to another hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn & Suites Ocean City, an IHG Hotel
Responded 28 Sep 2022
Dear Raymondg590, Thank you for sharing your feedback. We regret your disappointment with the staff and services, and we will address your concerns with the team. We apologize for the major inconvenience you experienced when the fire alarms went off. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. We sincerely apologize for the inconvenience this caused you. We are sorry for not meeting all of your expectations and appreciate your patience. Hopefully, we will have the opportunity to make it up to you on a future visit. Warmest Regards, Natalie Vallieres General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Harry S wrote a review Sep 2022
8 contributions3 helpful votes
We have been coming to this Holiday Inn property for over 20 years. For us, and many we see, most return year after year. The reasons are clear. As a guest, at every touch point you are welcomed and appreciated on each and every stay. This is a full service, Resort with rooms and amenities and views that are breathtaking, not to mention a top to bottom renovation that few properties in OC have undergone. There will always be the complainers who feel they are entitled to more, who will publish complaints that really belong to some guests, who break the rules. No fault of the owners, the amazing management team, staff, housekeeping, and maintenance who go out of their way to give you an amazing experience. Some who have been here and welcome since they opened. The best of the best is right here!
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn & Suites Ocean City, an IHG Hotel
Responded 6 Sep 2022
Dear harrysB5459JV, Thank you for making the Holiday Inn & Suites Ocean City your home away from home. We are thrilled to know you had an amazing stay and that you loved all aspects of our hotel. It is always a pleasure having you as our guest, and we look forward to hosting you again soon. Warmest Regards, Natalie Vallieres General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
453daneb wrote a review Aug 2022
Vestal, New York72 contributions29 helpful votes
We very much enjoyed staying here and will again. Pros: the place was updated and very clean. The bar by the pool had great drinks and service and good food. Prices were reasonable. Employees were helpful. Location is amazing. Pools are great. My kids Loved them. We had a corner king suite and highly recommend it. Full kitchen. And nice balcony. The free washer and dryer on my floor was nice to have access to. Bed was very firm and our kids slept on a large pull out couch. Cons: not too many. One was the restaurant seating in the indoor pool area. I like indoor pools and restaurants, but not in the same space. Second, I agree with other commenters that the “lifeguards” were more for show than substance. However, as parents it is our job to watch our kids. If you don’t like what is going on get up and remove them from the situation. I hate when people don’t act and then complain. They also need to do a better job keeping up with the pool towels. They ran out multiple times while we were there. The price was high, but we do feel the value was there and will return.
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Date of stay: September 2022Trip type: Travelled with family
Room Tip: We loved the corner king suite. Would ask for a high floor next time for better views. Rooms very...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn & Suites Ocean City, an IHG Hotel
Responded 1 Sep 2022
Dear 453daneb, Thank you for taking the time to share your experience at Holiday Inn & Suites Ocean City. We are happy to know you and your family liked our helpful service, wonderful location, and your well-appointed room. However, we regret not meeting some of your expectations. Your feedback is appreciated, and we look forward to hosting you again soon. Warmest Regards, Natalie Vallieres General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Heather L wrote a review Aug 2022
1 contribution1 helpful vote
First time at Ocean City. Will def be back and will Stay here again. The staff were so friendly. They whole building from the room to the pool and lobby were impeccable. Every time I walked from beach to the elevators someone was mopping the lobby. They were out cleaning the two pools at night. The ocean view was amazing. Loved the sunrise on our last AM. The full kitchen is awesome. Full fridge microwave sink coffee pod maker dishwasher even an oven and stove. I wish I had known about the blender. I would have brought my smoothie materials. Overall 5/5 stars. No complaints. Even the restaurants were great. The front desk helped me print out waterpark passes. Def book this.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn & Suites Ocean City, an IHG Hotel
Responded 26 Aug 2022
Dear heatherlP7827JT, Thank you for taking the time to review your stay at Holiday Inn & Suites Ocean City. We are delighted to know our service and accommodations were above and beyond your expectations. We appreciate you choosing us over other hotels in the area, and we look forward to welcoming you back for another visit. Warmest Regards, Natalie Vallieres General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jacqueline d wrote a review Jul 2022
4 contributions1 helpful vote
We stayed here summer of 2021 and 2022. I thought this would be our spot forever after 2021 visit but after our recent visit, we will try another place next year I think. There are a lot of great things about this place: location allowed us to never get in our car. Which is a good thing bc parking here is tough in the afternoon. We walked the boardwalk to restaurants, gift shops and arcade with ease. There’s even a mini golf, CVS and liquor store in walking distance. The beach is clean. The kids eat free in the hotel restaurant. The room is newly renovated. The front desk staff and maintenance man were attentive and responsive. The bad: the pools. I couldn’t believe the lifeguards they are paying to do absolutely nothing. They were not even looking at the pool! Last year, they had a terrific lifeguard blowing her whistle, reminding kids of some basic safety rules. But this time, the kids were out of control and the lifeguards didn’t even notice. When four boys were wrestling each other on top of the pirate ship slide right next to my daughter, I had to scream for the lifeguard who was literally looking away from the pool. When kids were going up the slide as others were sliding down, I had to manage that while again, it went unnoticed by lifeguards. The pool area needs basic repairs like the walls. There was food in the palm tree near the entrance of the pool that went Unnoticed for the entire 4 days we were there. The floor drains surrounding the pool were filled with sand and hair the entire time. I even saw a lifeguard smoking cigarettes on the stairs near the entrance to the pool. What a difference from last year’s pool staff. I can’t imagine a manager being present and if so, they are not doing their job. When I couldn’t take the kid pool anymore, we headed to the adult side. For two days, there was disgusting white fluffy hairy stuff floating around the pool that the filter did not seem to be taking in. I didn’t observe any staff walking around the pool checking for cleanliness. They really need one of two people regularly cleaning the pool areas throughout the entire day. Also, they need someone managing the saving chairs situations. People save chairs and leave and there isn’t anywhere to sit. The hotel room had some issues as well: a screen door that was completely broken and a toilet that was coming up from the floor. The door that connected my room to my family next door needs to be fixed to open properly. After our room was cleaned, I had to call the front desk to ask for someone to vacuum bc they forgot and another time where I was in the shower and realized they took all our old towels but didn’t leave us any new ones. Overall, My kids had a blast. We are beach people so I didn’t let the pool issues ruin our time. We really enjoyed the location and it was great having a kitchen in the room. Last year, I recommended this place to many people, but after the pool situation I’ll start researching a new place to stay for next year.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn & Suites Ocean City, an IHG Hotel
Responded 27 Jul 2022
Thank you for being our guest and for your review. We are very sorry for the issues you encountered in your room, cleanliness concerns, and careless service by our associates. We never mean to disappoint our guests. We have noted your comments, and they will be addressed appropriately. On a positive note, we are glad you liked our ideal location and appreciated our front desk and maintenance associates. We are grateful for your patience, and we hope you will give us another chance for a much-improved experience in the future. Warmest Regards, Natalie Vallieres General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tony B wrote a review Jul 2022
Lebanon2 contributions1 helpful vote
My family and I have been coming to this Holiday Inn for years. Usually in August, but we thought it would be nice to go over the 4th of July. The trouble with our stay stemmed mainly with the kid's pool. Like EVERYONE else who stays at this Holiday Inn, if you want a chase lounge at the pool you have to get there right when it opens at 9am. People actually get in line 30, min early to make sure they get a table. Now to be clear, you aren't allowed to claim a table or a chase lounge by putting your things on it and leaving, but if you do not do this you are stuck with no place to sit. So, on the 5th of July (our first full day at the beach) we went to the beach and set up our chairs with the kids. I looked up at the hotel and noticed a huge line forming at the kid's pool. I decided to go up and get 2 loungers for us, so when we were done on the beach, we could have a spot at the pool. I put 4 of the hotels towels you get when you go into the pool, on 2 chase loungers and then went back to the beach. 2 hrs. later we decided to go to the pool and what to my wondering eyes did appear? No not Santa Clause, but 3 guys on our loungers. I had no idea what towels ours were, and as a result would not have any to turn back in to get our towel cards. I confronted the guys letting them know that they were in our chairs. They said that no one was on them when they got there so the hotel towel guy let them move our towels and sit there. I confronted the towel guy but got nowhere with him. I decided to get the manager involved. He came out and I regaled him with the story of the stolen chase loungers. He said that you are not allowed to claim a chair with a towel and leave. I told him that 99% of the guests do this. that not many people who claim a chair at 9am plan on staying there. Most claim a chair then go get breakfast and come back later. He then asked if I put my own personal towel on the chairs. I said no and asked how that would be any different than using one of the hotels. I was told that you really aren't supposed to do that either. I could not find my wife right away after getting the manager from inside. Turned out that the hotel towel guy told her that her and the kids could not stand in the pool area. He started to move someone else's PERSONAL items from another chair to give to us. My wife was in awe. This man allowed someone else to take our chairs, then to appease us, he wanted to move another guests' things from their chairs so we could have one. My wife took our kids and left disgusted. The next day we happened to get the 2 chase loungers that the guy was taking peoples stuff off the day before. This time we did not leave the pool area, and had the loungers loaded with our PERSONAL things. I chose that area because it was the only free chairs with an umbrella. We all went into the pool for about 30min and decided to take a break. While walking out of the pool I noticed that our umbrella was gone. ARE YOU SERIOUS!!!!!!! This was right beside the hotel guy. he seen us sit down a had to see the other person take our umbrella. My wife noticed him giving her a nasty look and talking to his coworker couldn't understand what he said being from another country. We were treated like garbage from a hotel we have always stayed at. On top of this, I noticed that while in the Lasy River portion of the pool, that there were many areas where the tiles were missing and all you sell was grout. The edges of these tiles can get sharp, and the pool is loaded with little kids. All it would take is one of them sliding their hand over the edge of a tile and their hand could get sliced. We also seen one of the lifeguards sleeping in her chair the whole time we were at the pool. I cannot believe I am saying this, but I do not plan on going back to that Holiday Inn ever again. A shame since all the other stays were fun
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Date of stay: July 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn & Suites Ocean City, an IHG Hotel
Responded 10 Jul 2022
Abasselgia, thank you for including us in your travel plans. We sincerely apologize for the issues you encountered at the pool area and our poor service. We regret the inconvenience caused and can understand your frustration. This incident will be handled appropriately with the relevant parties so we can take the necessary action to ensure it is not repeated. We value your patience and hope you will give us another chance to provide you with a better experience. Warmest Regards, Natalie Vallieres General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicole W wrote a review Jun 2022
Washington DC, District of Columbia26 contributions8 helpful votes
Great hotel to stay at for the airshow. Ocean front rooms are great and spacious. Staff was friendly and the pools are great. Hotel was extremely clean. Much better than others on the boardwalk. Only negatives- sofa bed is extremely uncomfortable. And this is the only ihg hotel I’ve stayed at that didn’t honor a late checkout for platinum elite. I was told at check in it shouldn’t be a problem, but day of checkout was told no. Would’ve been helpful with a 7 month old to have a little extra time so that was a bummer.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn & Suites Ocean City, an IHG Hotel
Responded 12 Jun 2022
Thank you for staying at Holiday Inn & Suites Ocean City. As a member of our IHG Rewards Club, we appreciate your loyalty to our brand. We are delighted to read that you enjoyed our clean, well-maintained property, amazing views from your room, and the attentive service provided by our associates. We appreciate you for highlighting the time spent by the pool. That said, we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We also regret not being able to grant your request for a late checkout due to our high occupancy that was during your visit. We are grateful for your patience, and we hope to see you again soon. Warmest Regards, Natalie Vallieres General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mmazz22 wrote a review May 2022
Binghamton, New York161 contributions36 helpful votes
We have always stayed a few blocks to the south on our OC trips. Spring fest weekend the Holiday Inn price was similar to where we used to stay so we opted to stay here for basically the same money. The staff was always very friendly and everyone as they passed us always said hello first. Bar was fun. The property was spotless. The rooms were amazing!!!!!! We will stay again for sure.
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Date of stay: May 2022
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn & Suites Ocean City, an IHG Hotel
Responded 23 May 2022
Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you pointing out the cleanliness standards of the hotel. We pride ourselves on delivering friendly, professional service to all our guests, and your comments are confirmation that we are meeting our goals in service excellence. Thank you once more for sharing your feedback, and we look forward to seeing you on your next visit. Warmest Regards, Natalie Vallieres General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lisa0413 wrote a review May 2022
Toms River, New Jersey30 contributions34 helpful votes
Beautiful renovations which were definitely needed. This property is one of my favorites, so it was sad to see it decline. Wonderful upgrades and extremely immaculate rooms. The indoor pool and restaurant areas are inviting and serene. Will return
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn & Suites Ocean City, an IHG Hotel
Responded 18 May 2022
Lisa, we are glad to hear your return visit to Holiday Inn & Suites Ocean City was fantastic. We work hard to deliver excellent hospitality, so we appreciate you highlighting all the positive aspects of your stay. We are glad that you enjoyed our newly renovated, spacious, and comfortable rooms, equipped with everything you need for a memorable visit. We appreciate you sharing wonderful comments about the pool and the restaurants with fellow travelers. Thank you for your continued patronage; we sincerely appreciate your loyalty. Warmest Regards, Natalie Vallieres General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$104 - US$187 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn hotels and suites ocean city hotel ocean city, ocean city holiday inn, holiday inn ocean city maryland, holiday inn ocean city md
LOCATION
United StatesMarylandOcean City
NUMBER OF ROOMS
210
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HOLIDAY INN & SUITES OCEAN CITY, AN IHG HOTEL: UPDATED 2022 Reviews, Price Comparison and 802 Photos (MD) - Tripadvisor

Frequently Asked Questions about Holiday Inn & Suites Ocean City, an IHG Hotel
Which popular attractions are close to Holiday Inn & Suites Ocean City, an IHG Hotel?
Nearby attractions include T.C. Studios Arts & Entertainment (0.2 km), Paradise Cove Mini Golf (0.2 km), and First Presbyterian Church (0.4 km).
What are some of the property amenities at Holiday Inn & Suites Ocean City, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn & Suites Ocean City, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Holiday Inn & Suites Ocean City, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Holiday Inn & Suites Ocean City, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn & Suites Ocean City, an IHG Hotel?
Conveniently located restaurants include Sahara Cafe, Malia's Cafe, and Layton's.
Are there opportunities to exercise at Holiday Inn & Suites Ocean City, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn & Suites Ocean City, an IHG Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Does Holiday Inn & Suites Ocean City, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Holiday Inn & Suites Ocean City, an IHG Hotel?
Many travellers enjoy visiting Main Street Berlin (12.5 km), Calvin B. Taylor House Museum (12.6 km), and Transpeninsular Marker (11.8 km).
Does Holiday Inn & Suites Ocean City, an IHG Hotel have any great views?
Yes, guests often enjoy the ocean view available here.