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Coastal Palms Beach Hotel

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120th St. Ocean Block, Ocean City, MD 21842-4701
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (141)
Room & Suite (91)
Pool & Beach (8)
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A note from Coastal Palms Beach Hotel
Updated 15/05/20

About

#75 of 115 hotels in Ocean City
Location
Cleanliness
Service
Value
Coastal Palms is a family-friendly hotel situated in peaceful North Ocean City only 100 steps to the beach! Located near many local attractions (Northside Park with Sunday fireworks-in season), you won't have trouble finding entertainment for the whole family. At Coastal Palms, you will experience quality, comfort, a personable staff, moderate room rates, and an overall friendly experience. Just steps from the beach, you can relax and unwind with the vacation you and your family deserves.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Complimentary instant cofffee
Game room
Bowling offsite
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Street parking
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Fence around pool
Complimentary tea
Vending machine
Canoeing offsite
Fishing
Water park offsite
Meeting rooms
Photo copier / fax In business centre
24-hour security
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
First aid kit
24-hour front desk
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
292Reviews16Q+A76Room tips
Traveller rating
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Popular mentions
Aimee P wrote a review Jul 2021
1 contribution
This is the worst hotel stay I have ever experienced. Besides the mold on the bathroom ceiling, the hole in the bathroom door, and the overall dirtiness of the room, management failed to meet even the most basic obligations of a hotel. When we checked in, there were absolutely no towels or washcloths in our room. When we repeatedly requested towels, we were told there were none available. The next day we were finally provided towels, but there were still no available washcloths so we had to wash using hand towels. We spent our entire trip feeling disgusting between the filth of the room and the lack of basics needed to shower.
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Date of stay: July 2021Trip type: Travelled with family
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Response from Hotel Management, General Manager at Coastal Palms Beach Hotel
Responded 1 week ago
We are ashamed to hear that we missed the mark so egregiously for your stay. This is not what we expect of our hotels and we will work hard to move away from these mistakes. We hope you enjoyed the rest of your time in Ocean City.
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Carol F wrote a review Aug 2020
West Conshohocken, Pennsylvania10 contributions8 helpful votes
We had a great week and enjoyed the pool here and our corner suite with a wonderful ocean view from balcony.Excellent staff,free coffee and juice in lobby,staff helpful,provided ice,more towels and answered questions.Very short walk to beach,lots parking,close to restaurants,and ice cream parlors.Beds were firm,clean sheets,air worked great!Only complaint was kids in pool with no parents there and one couple dropped off their 8 year old! We would come and stay here again,next to crab cake factory was yummy food.
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Date of stay: August 2020Trip type: Travelled with family
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Response from Hotel Management, General Manager at Coastal Palms Beach Hotel
Responded 10 Aug 2020
Carol, thank you for leaving a review of your stay at the Coastal Palms! We're glad to hear you enjoyed your room, the view from the balcony, and the pool! We apologize for the issues you experienced regarding the other guests. We hope to see you again! (We've noticed there are two reviews from you for two different hotels. Could you please let us know which hotel you stayed at so that we can remove the errant review?)
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Mason K wrote a review Jul 2020
1 contribution1 helpful vote
I want to say that my stay was ver delightful! My room was very clean, we were always aloud to get ice from th e front desk, and we were always so well took care of. A HUGE shout out to Mary at the front desk, she was the best!. No matter what we needed she got it token care of for us! She was the best customer service person I have ever felt with at a hotel! Truly amazing Mary!
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Date of stay: July 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from Hotel Management, General Manager at Coastal Palms Beach Hotel
Responded 28 Jul 2020
Mason, thank you for leaving a review of your stay at the Coastal Palms! We're so glad to hear you had a great experience during your time with us! Your comments will be forwarded to the property manager to pass along. We hope to see you again!
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Tara Colucci wrote a review Jul 2020
10 contributions2 helpful votes
+1
If you go to Ocean City DO NOT EVER stay at Carousel Group properties!!! Specifically Coastal Palms. My 8 year old son bumped into the fire extinguisher which didn’t have a cover on it (the cover was on the floor next to it for 2 days at least) the fire extinguisher fell out and landed on top of him. The manager Connor was totally unprofessional and was fighting with us the whole time saying he didn’t even need to have a cover on it and basically it was his own fault. (My 8 year olds fault) I for sure know if an 8 year old had a fire extinguisher fall on his ribs and couldn’t breathe somewhere where I was I wouldn’t be rude and I would at least ask if he was ok. I was then told they didn’t know how to fill out an incident report and call the cops if I wanted a report of some sort. I was then yelled at to hurry up and get out of our room bc I was taking too long (about 15 mins after this happened) when I told them I was going to leave and go somewhere else. Carousel Group You really dropped the ball. Oh and the night before when we got back from dinner there was blood all in the elevator. When we told management they rudely said “yea I know already” and continued to do nothing about it,
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Date of stay: July 2020Trip type: Travelled with family
3 Helpful votes
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Response from Hotel Management, General Manager at Coastal Palms Beach Hotel
Responded 17 Jul 2020
With all due respect, after investigating these claims, this review is unfair and contradictory. You only stayed for one night but stated the cover remained "on the floor next to it for 2 days at least." The staff offered to call an ambulance for your child but you declined the offer. Hotel staff also had to stop your child from jumping off the balcony into the pool below. You chose to checkout early, which does not allow extended stay in the room afterwards. The Carousel Group wishes you all the best in the future.
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Kathy S wrote a review Jul 2020
3 contributions1 helpful vote
We chose the Coastal Palms because we had to bring our dog, and this hotel allows pets for a reasonable fee. Half block to beach. Our room was directly above their restaurant and on the highway which was very noisy and loud. We could not enjoy the balcony at all. Our children had claimed the beds, and my husband and I were okay with sharing the sofa bed in the living area. When we go to pull the bed out, there isn't one! I had called twice earlier to have sheets brought up for the sofa bed, and they never came. So the staff says that they will give us cots to sleep on. This was upsetting, and I refused. So they found a sofa bed in storage somewhere, and it was comparable to sleeping on a bag of rocks! We ended up sleeping with our children for the whole stay. Not very romantic! The dog walking area is a dried up piece of grass where the dryer vent blows. The path way to it is also used by housekeeping and maintenance, where there is broken glass left behind when they miss the dumpster. I reached out to two employees letting them know that there was a bunch of broken glass on the path where people walk there dogs, and it was never cleaned up. We had to carry our dog off the hotel property and cross the street where it was safe for her to walk. This is the summer of Covid, and the hotel promises that the staff is being safe and wearing masks. I might have seen one person following that rule on staff. The price is super reasonable at this hotel, but you get what you pay for.
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Date of stay: July 2020
1 Helpful vote
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Response from Hotel Management, General Manager at Coastal Palms Beach Hotel
Responded 9 Jul 2020
Kathy, thank you for leaving a review of your stay at the Coastal Palms Hotel. We sincerely apologize for the issues you experienced during your time with us. This is not what we wish to hear from our guests and we will be addressing these issues with the property manager. The lack of face masks worn by employees is unacceptable and this will be promptly rectified. We hope you enjoyed the rest of your time in Ocean City.
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PRICE RANGE
US$65 - US$269 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMarylandOcean City
NUMBER OF ROOMS
95
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Frequently Asked Questions about Coastal Palms Beach Hotel
Which popular attractions are close to Coastal Palms Beach Hotel?
Nearby attractions include Escapomania - Escape Room Ocean City (0.2 km), Carousel Ice Skating Rink (0.3 km), and Nick's Dino Golf (0.4 km).
What are some of the property amenities at Coastal Palms Beach Hotel?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Coastal Palms Beach Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Coastal Palms Beach Hotel?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Coastal Palms Beach Hotel?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Coastal Palms Beach Hotel?
Conveniently located restaurants include The Original Crabcake Factory, Dumser's Dairyland 123RD STREET, and Tailchasers Restaurant & Dock Bar.
Are there opportunities to exercise at Coastal Palms Beach Hotel?
Yes, guests have access to a pool during their stay.
Are pets allowed at Coastal Palms Beach Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Coastal Palms Beach Hotel?
Many travellers enjoy visiting Transpeninsular Marker (2.9 km).
Does Coastal Palms Beach Hotel have any great views?
Yes, guests often enjoy the city view available here.
Is Coastal Palms Beach Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.