Nice clean rooms and the staff was very friendly. Their guest laundry area needs improvement. Only two dated washers and only one dryer since the other one was out of order. People that were using the dryer left it unattended. One time ended going to the laundromat to finish drying our clothes. Other than that it was ok.
Saundra and Jasmine are great Front Desk Agents. They are friendly and very helpful. This was the first time my daughter and I stayed at Bonita Beach Hotel and we were very happy there. We had booked a week and ended up staying two weeks. The beds are very comfortable, room was clean and having the kitchenette was great. I would recommend this hotel to anyone.
Clean spacious room. Nice kitchenette. Balcony views of ocean and bay. Check-in could be easier and more streamlined. My husband made our reservation and they refused to let me check us in- insisted that he come in and do it. Hotel is a little dated and worn, but it was a great bargain and we enjoyed our stay.
WiFi didn't work the entire week. Somehow this hotel does not have HD channels. You are stuck watching standard definition shows on a widescreen tv. That seems ridiculous in 2021. Room was clean and cheap. Large fridge and freezer was nice to have.
I was nervous about staying here due to some reviews but booked. I would have to say our room was very clean. For the location and price it was overall a great stay. The front desk were very helpful and nice when we needed a extra blanket. I would stay again here.
We had to cut our family vacation due to a Covid-19 death in the family. We asked the reservations manager for a refund, if even at least a partial refund due to the circumstances, and she told us no.
It could use some cosmetic updates but other than that it was fine. It’s my second time staying in a Carousel Group hotel, first time at this one. Desk lady was nice. There are some good coupons in the lobby. AC worked great. Curtains successfully blocked out the light. Bathroom had lots of counter space. Tub dripped a significant amount of water 24/7. If the hotel is reading this, you should have a plumber take a look at the shower in room 517. Kitchenette complete with silverware. Full size fridge. The ice machine wasn’t working on our floor so had to go down 2 flights to get ice a couple times. Could’ve used an extra outlet or two. It’s not glamorous, it’s not perfect but it’s good enough for me!
Where do I start? Horrible! When we first got in we were told there would be no people cleaning or servicing the room for the 5 days we were there as they were short staffed! Ok then they should be giving a discount cause for $180 a night totally unacceptable. The rugs are so dirty! They either need to be replaced or a deep cleaning. Stains everywhere. We had to put our own garbage out the door and go down for towels every morning. And toilet paper! I mean literally you had to do everything for yourself. One time I asked for shampoo and they said they’d have someone bring it up, they never did. Same with the towels. We used our Sandy beach towels to take a shower. Our friends left 3 days early cause their air conditioner wasn’t working and they paid $280 a night! No refund nothing. But they couldn’t sleep so they left. We will never stay here again. The two stars are because the location and staff was nice. Super dated rooms. Someone told me they read renovated. No way!…
Stayed with my family, in my brothers room they found a used condom. In my room I found a hypodermic needle by the microwave. I went ahead and gave a good review because the lady at the front desk was so nice about everything. My brother called and asked if I had gotten a discount because of what we found. H did....I didn't. WTF?
Everything outdated and dirty! Overrun by kids drinking and doing drugs! Loud partying and no sleep! Cut vaca short cause experience was so bad and staff rude! If ur family person and want nice clean place def go somewhere else! Entire floor smelled like pot and we were w children! Total disgrace! Id give 0 stars if i could
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing