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Had a lot of issues with our room. The tub, toilet, and the shower walls were badly stained and gross. The towels all had stains. I went to the desk and asked for new towels and was told they would bring me some new ones....More
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - RockvilleResponded 3 days ago
Thank you for staying at our hotel. We are disheartened to read you were unhappy with our hotel policy and that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does...More
I would like to take time to send a big thank you to the hotel staff at this location as they made my stay such a wonderful experience. I recently came to the area and stayed at this location from Feb to April and I...More
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - RockvilleResponded 3 May 2017
We are delighted to know you had an excellent stay at Extended Stay America - Washington, D.C. - Rockville. Our staff is committed to providing excellent service, so they will be happy to know their efforts helped make your stay a memorable one. I am...More
The best part of our visit was the service. The front desk did a great job with everything we asked of them. And they did it all with a smile.
The room was okay. We got it for the space more than anything, and there...More
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - RockvilleResponded 3 weeks ago
Thank you for your review of Extended Stay America. We are glad to read your spacious room were to your satisfaction and that you were impressed with our courteous service. Thanks again for being our guest, and we look forward to welcoming you and your...More
I order a lot of my hotels on Priceline. This was a express deal. There is only 1 bed and it is a full size. The place is very dirty. The door which isn’t automatic going into hotel looks like it wasn’t cleaned the whole...More
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - RockvilleResponded 13 December 2017
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
On various hotel websites, the listing says breakfast provided. This was the reason we booked here... we have two kids and wanted a hotel with hot buffet breakfast. What they provided was basically some bad coffee and granola bars in a basket for grab and...More
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - RockvilleResponded 27 November 2017
Thank you for your review of our hotel. We are so sorry you were not happy with our breakfast choices. Your feedback has been shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope this did not...More
US$80 - US$113 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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United States >
Montgomery County >
Also Known As
Homestead Studio Suites Washington-Gaithersburg-Rockville Hotel Rockville ,