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I was traveling north on I-270 through Washington, DC and wanted to be beyond the traffic the next morning, so two hours before my late arrival I booked my room, accidentally for the following night. The night clerk was able to give me a handicap...More
Thank Pamela S
Response from William D, General Manager at Red Roof PLUS+ Washington DC-RockvilleResponded 1 week ago
Hello Pamela S.,
Thank you for staying with us and sharing your experience. We always enjoy hearing about the positive experiences of our guests.
I will make sure to share your comments with the rest of our team. Positive guest feedback like yours is always...More
I stayed here for 2 weeks and had a great stay friend staff Kelly at the front desk was extremely helpful. Bill and Claudia are the managers if you ever have a problem they will go above and beyond to make sure you are happy....More
Thank Paul F
Response from William D, General Manager at Red Roof PLUS+ Washington DC-RockvilleResponded 4 weeks ago
Good morning Paul,
Thank you for staying with us and sharing your experience.
You are a valued guest and it is our pleasure to provide you with a clean comfortable room with excellent service.
I will make sure to share your comments with the rest...More
I am a 48 year-old History teacher from Western Kentucky. Never been to DC, and it has always been on my bucket list. Knew I wanted to make the trip but didn't know exactly how to pull it off. Fortunately for me I found this...More
Response from William D, General Manager at Red Roof PLUS+ Washington DC-RockvilleResponded 9 July 2017
Thank you for taking the time to provide feedback regarding your recent stay. I's always a pleasure to hear from a customer. Kellie and I were happy to read your compliment.
It was our pleasure to help you with your sightseeing and transportation...More
Upon approaching the front desk, Kellie welcomed me with a warm smile and quickly found a room for me even when I came earlier to check in than expected. She was great to talk to and really made my experience wonderful! The room is also...More
Thank Kelly H
Response from William D, General Manager at Red Roof PLUS+ Washington DC-RockvilleResponded 21 June 2017
Good morning Kelly,
Thanks for taking the time to provide feedback on your recent stay. We want to provide a clean, well maintained hotel with great service.
Kellie (with an ie as she always says) was delighted to hear your compliment. Your comments were inspirational...More
Being a flight attendant I can definitely say I have experience with staying in hotels/motels.
The front desk clerk was nice and helpful. I was told the room I was assigned had "just had new carpet installed".
But when I opened the door, it smelled...More
Response from William D, General Manager at Red Roof PLUS+ Washington DC-RockvilleResponded 15 June 2017
It's disappointing for us to hear of any issue where a guest is disappointed with their stay. I apologize for your experience. I am sorry for any inconvenience experienced during your stay at our location.
We appreciate you sharing your concerns and we encourage...More
US$90 - US$149 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Response from William D | Property representative |
Actually you would do better taking the Metro. We have a shuttle that goes to the Shady Grove Metro station that runs Monday thru Friday at 9 and 10 a.m. The shuttle ride is only about 5 minutes from the hotel to the station.