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Dirty carpet and Dirty towel. Hard to believe Hotwire.com rank them 2.5 stars. Very noisy AC. Bad smell for the whole building. Will never stay here again. waste the money. The only good thing is their staff are very nice.
My first recommendation when reading the reviews for this place is to ignore the older ones. This place has changed and is hitting it's stride. I have been here several times in the past months and each time, I leave happier and come back. Huge...More
Response from sal p, Manager at Bedford Plaza Hotel - BostonResponded 12 December 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of...More
About the only thing good about this hotel is the underground parking. The room we stayed at was small and the furniture, carpeting, bathroom were all dated and in need of replacement. There was a musty smell in the room and the area surrounding the...More
I guess Hotel used to be fancy 15years ago. Our room was really big and clean, however not much natural light as windows are facing inside the hotel.it was the best price and quality ratio we could get near Boston over the weekend!
Customer service needs to be more responsive. Repeated calls from room to front desk went unanswered. TV wasn't working.
Overall stay was fine and comfortable. Good for a short stay for a hiking trip in the area.
Your reservation must have been Non-Refundable, when you make a "non-refundable" reservation through third party, you forget that they must get paid, if you can add (2+2), you will understand how they are going to get paid... More
Your reservation must have been Non-Refundable, when you make a "non-refundable" reservation through third party, you forget that they must get paid, if you can add (2+2), you will understand how they are going to get paid if you did not participate in paying very little money that you paid to book it with them under the conditions you booked it under. I would recommend you read the fine print before making your reservations next time anywhere with anyone.