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We only had to stay here one night, thankfully. The first thing I noticed while checking in was the uncomfortable security tv’s with the words RECORDING IN PROGRESS across the screen in red. It looked trashy and I've never seen security at a hotel done...More
Response from 00esa, Manager at Extended Stay America - Boston - BraintreeResponded 4 weeks ago
Megan, thank you for your feedback. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Please be assured that we have discussed...More
Who has a hotel with no ice machines? This one! What hotel where you pay a premium has pillows from the dollar store at best? This one! Who
Should stay here? Nobody! Run find another hotel, or stay at the 59.00 roach motel it’s the...More
Thank Michael W
Response from 00esa, Manager at Extended Stay America - Boston - BraintreeResponded 12 August 2018
Michael, thank you for choosing us for your business trip. We are sorry your stay was not up to your expectations and for the difficulties you had while you were here. We do not have ice machines as our guest rooms have fully equipped kitchens...More
I needed a quiet place to study, and space to spread out. I got both, and a very decent room. It's a great place, keeping in mind it's 2.5 stars- no gym is fin when your remeber that. I liked the kitchenet.More
Response from 00esa, Manager at Extended Stay America - Boston - BraintreeResponded 2 August 2018
Thanks for posting your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Thank you for being our guest, and we look forward to serving you again soon....More
This was second stay at Boston, Rooms are very clean , Hotel staff are very friendly.
Rooms does contains basic Kitchen amenities, so one cook some food. Excellent Wifi speed and ample parking space. Over all had great stay in Boston.More
Response from 00esa, Manager at Extended Stay America - Boston - BraintreeResponded 23 May 2018
Vishwa, thank you for the wonderful review of Extended Stay America. We are delighted to know you enjoyed each and every aspect of our hotel and that you overall had a great stay with us. We appreciate your feedback and look forward to hosting you...More
First off we consistently stay at ESA hotels across the US so we do know the brand well. The manager said he was new to the property and trying to resolve issues but we've honestly never had an experience like this at ESA.
Response from 00esa, Manager at Extended Stay America - Boston - BraintreeResponded 6 April 2018
Thank you for being loyal towards our brand and for your valuable feedback. Although you liked some aspects of your stay, we're sorry for all the issues you encountered here. Your feedback will be shared with the appropriate individuals within our organization in an effort...More
Hi AmTm4, I am being asked to address your "question" on the "housekeeping issues" as well as maintenance? During our stay there has never been any issues with the avaialblity of housekeeping , if needed. You may not know... More
Hi AmTm4, I am being asked to address your "question" on the "housekeeping issues" as well as maintenance? During our stay there has never been any issues with the avaialblity of housekeeping , if needed. You may not know but the housekeeping usually isn't performed unless the stay is longer than a minimum requirement and you can request housekeeping services on a preferred schedule for a modest charge. Since the suites has always been well maintained, there hasn't been maintance issues for us as pertaining to the room. The elevator has always been clean and working along with the general appearance of the halls, lobby and parking lot.
Hope this helps and the staff is very accomodating in case of a personal request to make your stay more comfortable. Have fun in Boston and the Harbor Cruise is very educational and relaxing too!
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"100 meters to Bus stop, South Shore plaza is nearby to Hotel"