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Hilton Garden Inn Burlington

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829 Reviews from our TripAdvisor Community

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Showing 797: English reviews
Reviewed 3 days ago NEW

This hotel worked perfectly for my family. It is not a 5 star hotel in facilities but the staff is 5 star. Consistently friendly and accommodating while not being intrusive. Marissa at the front desk brought warm chocolate chip cookies to our door within minutes of me joking about another night with blueberry cookies. Very thoughtful, sweet and totally unexpected....

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Helpful?
Thank Melinda P
Ed W, General Manager at Hilton Garden Inn Burlington, responded to this review

Thank you for staying with us and taking the time to post a comment about your recent stay. I'm delighted to hear that our staff went above and beyond to make your experience with us outstanding. We hope to see you again in the near future when your travels bring you to the Burlington area.

Tunkhannock Township, Pennsylvania
Reviewed 4 days ago NEW

Hotel staff is very attentive to your needs even if you dress up like werewolfs and run around the hotel! Very clean rooms and perfect location on and off major highways and only minutes from Boston.Hotel has a lot of extras like a pool and workout center

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Lupine_Werewolf
Ed W, General Manager at Hilton Garden Inn Burlington, responded to this review

Thank you for staying with us and for sharing your experience. I am delighted the staff made you feel comfortable at our property. I hope to welcome you back when your travels bring you back to the greater Boston area.

Bedford, New Hampshire
Reviewed 5 days ago NEW

Pool was closed Breakfast not included but there was no indication of this when we sat down. Since many hotels have breakfast included we thought it was. We were very surprised to be handed s bill when we finished eating.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Stacey S
Ed W, General Manager at Hilton Garden Inn Burlington, responded to this review

Thank you for staying at our Hotel and for taking the time to review our hotel. I am sorry to hear you were disappointed with your stay. We will use your comments as we work to improve our guest experience. Thank you again for your feedback.

Windsor, United Kingdom
Reviewed 1 week ago

I stay here with work and it has been a great experience - nice staff, good location, near a mall which stays open til 9pm... great breakfast, so no wonder there is a gym as you'll need it to burn off the calories. will return

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Helpful?
Thank callmemadam
Ed W, General Manager at Hilton Garden Inn Burlington, responded to this review

Thank you for staying with us at the Hilton Garden Inn and for taking the time to share your experience. I am pleased to hear you enjoyed the breakfast and the staff was pleasant. I look forward to welcoming you back to our property in the future.

Jacksonville, North Carolina
Reviewed 1 week ago

Housekeeping left my door open after they cleaned my room, second bed in the room had sand/dirt on the sheets, other bed had lump in the middle. Staff did not care, tired of telling staff and not seeing results. Was in town for a conference at the hotel otherwise I would have switched hotels.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank amybF6588DY
Ed W, General Manager at Hilton Garden Inn Burlington, responded to this review

Thank you for taking the time to let us know about your recent visit to the Hilton Garden Inn Burlington. I would like to personally apologize for our shortfalls with your guest room cleanliness and the service received. Great service and a clean well maintained room is basic for a great stay. I am sorry that this was not your...

Hilton Garden Inn, United States
Reviewed 1 week ago

Rugs in the Hallways had spill marks and slight odor. Bathrooms were average and the rug in the room was dirty. I happened to be there for a Business trip and the staff greeting and check out was very timely also the Inn had provided breakfast and lunches for the conference and the food was very good. Bed and bedding...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank susanhF3410ED
Ed W, General Manager at Hilton Garden Inn Burlington, responded to this review

Thank you for staying at the Hilton Garden Inn during your business trip and thank you for sharing your experience. I am happy you enjoyed the food during your meetings. I am sorry this was diminished by the cleanliness of your guest room. I will bring this information to my team as we work to improve our guest experience. Thank...

Reviewed 2 weeks ago

Stayed in this hotel for two weeks. The first week was ok, no complain at all. The second week, I had problem with the their tub. The water doesn't drain right away. I called the front desk but it was not fix at all. In room dining, Food is not so bad either. The only thing I have enjoyed in...

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Helpful?
Thank Asnuch K
Ed W, General Manager at Hilton Garden Inn Burlington, responded to this review

Thank you for staying with us and for your feedback. I am sorry the experience was not what you would expect from a Hilton Garden Inn. We will use this information as we work to improve our guest experience. I hope you will consider staying with us again in the future.

Braintree, United States
Reviewed 2 weeks ago

Great hotel, reasonably priced. Staff very helpful. Convenient location. Near Burlington Mall, Dunkin' Donuts, D'Angelos, also the Woburn Theater. Breakfast was very good. Room had refrigerator, microwave. Handicapped room did not have a shower bench or roll in tub.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank kennethl830
Ed W, General Manager at Hilton Garden Inn Burlington, responded to this review

Thank you for staying at the Hilton Garden Inn Burlington and for taking the time to write a review. I am delighted to hear the staff was helpful. I look forward to welcoming you back in the future when your travels bring you back to the Burlington area.

Melrose, Massachusetts, United States
Reviewed 2 weeks ago

My girlfriend and I stayed here for New Years Eve. A totally great stay- from A to Z, everything AND everyone were just great, the Cleaning Staff, Front Desk Staff, Bar and Restaurant Staff, and the Room Service too- all were friendly and fantastic!! Can't say enough for the cleanliness in the room, the bar/restaurant, lobby, everywhere- just great!!!! When...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Bobs70Superbee
Ed W, General Manager at Hilton Garden Inn Burlington, responded to this review

Thank you for staying with us and for taking the time to share your experience. I am ecstatic we exceeded your expectations. I look forward to welcoming you back to our property.

Houston, Texas
Reviewed 3 weeks ago via mobile

Definitely 3 solid stars. Clean, comfortable, and affordable. We have family in Chelmsford which lacks in modern amenities, but Burlington is 10 minutes away and less than 30 minutes from Boston. Plenty of free parking so you rent a car. Modern shopping and popular chain restaurants make Burlington a nice home base to explore New England from. The hotel staff...

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Helpful?
Thank Edmund P
Ed W, General Manager at Hilton Garden Inn Burlington, responded to this review

Thank you for staying at the Hilton Garden Inn during the holidays. I am happy the location and the complimentary parking were just what you needed for your trip to New England. I look forward to welcoming you back in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Our modern upscale, boutique hotel is conveniently located in the heart of greater Boston’s High –Tech and Professional Business District, 20 minutes from downtown Boston and Logan Airport. Whether coming to the area for business or pleasure, book today with our best rate guarantee and take pleasure in the many comforts of our recent $5 million property renovation. Enjoy our newly unveiled restaurant and lounge featuring contemporary New England fare and many gluten free and heart healthy options, hand crafted by Jose Pena from Sysco. Relax and unwind in our over-sized, indoor saltwater swimming pool or work out in our state of the art fitness center. Our complimentary Hotel Shuttle is available to take you to many local attractions as well as upscale shopping and dining. ... more   less 

Additional Information about Hilton Garden Inn Burlington

Address: 5 Wheeler Road, Burlington, MA 01803
Region: United States > Massachusetts > Burlington
Price Range: $153 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Burlington 3*
Number of rooms: 180
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Orbitz, Priceline, Travelocity and TripOnline SA so you can book your Hilton Garden Inn Burlington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Burlington Hotel Burlington
Hilton Burlington
Burlington Hilton Garden Inn
Hotel Style:
#1 Green Hotel in Burlington
#2 Business Hotel in Burlington
#3 Family Hotel in Burlington
#4 Romantic Hotel in Burlington
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Burlington staff and other travellers.
10 questions
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Kittery Point, Maine
10 days ago
San Diego, California

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Questions? Get answers from Hilton Garden Inn Burlington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were originally on the fourth floor but one of the elevators is broken and they were cleaning the carpets with a huge hose.”
  • maidcart at 5pm in the afternoon. 1st floor
  • Hallway all the time.
  • random back of towels in the hallway
 of 5 bubbles sabrinacat, 4 Sep 2016 | Read review
“Don't stay on the ground floor.”
 of 5 bubbles sloomis31, 29 Aug 2016 | Read review
“Let the staff recommend dining spots. They know the best”
 of 5 bubbles davidgU4582FV, 25 Jul 2016 | Read review
“Hotel is 2 minutes form the mall yet sets in a woodland environment,”
 of 5 bubbles 071157, 10 Jul 2016 | Read review
“Way too noisy next to the elevators.”
 of 5 bubbles yuliad960, 5 Jul 2016 | Read review
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