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Black Swan Inn Berkshires, an Ascend Collection Hotel

549 reviews
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Traveller (187)
Room & Suite (57)
Dining (24)
Overview
  • Excellent51%
  • Very good35%
  • Average10%
  • Poor3%
  • Terrible1%
Travellers talk about
“breakfast room”(39 reviews)
“lake side”(19 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Family Rooms
3.0 Star Hotel
All hotel details
Offers from Black Swan Inn Berkshires, an Ascend Collection Hotel
Special Offer: Choice Privileges Points
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Reviews (549)Write a Review
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268
188
52
21
6
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All reviewsindian restaurantbreakfast roomlake sidelakeside roomon site restaurantlakeside viewfront desk staffpontoon boatlaurel lakecomplimentary breakfasthard boiled eggsyogurtpleasant stayno elevatoradirondack chairssecond floorthe general manager
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1 - 5 of 535 reviews
Reviewed 1 week ago via mobile

Very nice inn. Service is friendly, easy check in and we were allowed to check in early. Room overlooking the lake was an upgrade from our original room and probably not necessary since we had a snow storm, but it was large, clean, comfortable. The...More

Thank mjbslb
Response from Carrie K, Manager at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 3 days ago

Dear Steve, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We apologize regarding...More

Hotel's Favourite
Reviewed 8 November 2017 via mobile

We loved our stay here! We booked a king/lakeside (online through Trip Advisor) and arrived 2 hours before check-in. Carrie could not have been more accommodating! Not only did she allow us in the room early, she also applied AAA discount and allowed us to...More

Thank pgriffin710
Response from Carrie K, Operations Supervisor at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 9 November 2017

Patricia- Thank you so much for your beautifully written, kind review. It was my pleasure to assist in making your stay at the Black Swan Inn more enjoyable and memorable. That, and just talking to the guests, is definitely my favorite part of the job!...More

Reviewed 3 weeks ago

So the good news first: go for the view as it is spectacular. I suspect it is even better in the fall with the leaves changing or sitting on one of the individual balconies in the spring or summer. The front desk people could not...More

Thank Steven K
Response from Carrie K, Front Office Manager at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 2 weeks ago

Steven- We would like to thank you for your very nicely written review regarding your recent stay at the Black Swan Inn. I must agree with you...viewing the foliage while relaxing by Laurel Lake provides you with such a sense of calm. We are lucky...More

Reviewed 3 weeks ago

Wasn't expecting much but this kind of sweet older place had touches that made you know people cared and took pride in their hotel. It didn't have that corporate sameness but a nice independant atmosphere. The linens and towels were high quality. The room and...More

Thank Tess2010Seattle
Response from Carrie K, Operations Supervisor at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 3 weeks ago

Wow! What a beautifully written, detailed review. We can't thank you enough for that. I appreciate you making the reference to requesting a first floor room since we have no elevator. That is something that every guest may not think to do, so your reminder...More

Reviewed 3 weeks ago

This hotel was recently updated and it came out really nice. The rooms are very nice with great views of the lake. We had a room with a balcony with a lake view. The room was very quiet and the staff was very accommodating. Breakfast...More

Thank Matthew H
Response from Carrie K, Operations Supervisor at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 3 weeks ago

Matthew- Thank you so much for your nicely written review. We are so pleased to know that you had a enjoyable stay, and that you were so satisfied with our service and our property. If your schedule allows, you should try to make a return...More

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Traveller (187)
Room & Suite (57)
Dining (24)
Pool & Beach (16)
Hotel & Grounds (119)
Family and Play Areas (5)
Bathroom (3)
Business Centre & Event Rooms (3)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Spa
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$83 - US$145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$83 - US$145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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