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Black Swan Inn Berkshires, an Ascend Collection Hotel

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#2 of 9 Hotels in Lee
Certificate of Excellence
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Black Swan Inn Berkshires, an Ascend Collection Hotel
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419 Reviews from our TripAdvisor Community

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Showing 407: English reviews
2 reviews
Reviewed 3 days ago NEW via mobile

The Black Swan was such a pleasant surprise. This was a semi-last-minute booking and it did not disappoint. We had a king deluxe room with jetted bathtub. I was really looking forward to a couple long soaks! We had a lovely balcony overlooking the lake and the sunsets and peacefulness were welcomed. I have only a couple suggestions for the... More 

Helpful?
Thank Jessica M
1 review
Reviewed 6 days ago NEW via mobile

I came in today looking for advice on some good new restaurants in the area and even though I was not a guest the front desk clerk Renee was so helpful and took time out of her day to not only recommend some great places also set up my mapping program so I could find it easily. What amazing service!

Helpful?
Thank Michael H
Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Thank you for your nice comment regarding the service that Renee gave to you, even as someone who was not a guest of ours. It is really nice to hear that our staff has been recognized for their continued hard work. Hopefully, you enjoyed the restaurant that was recommended to you! More 

Saratoga Springs, New York
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

We went to The Black Swan Inn at the last minute this fall after our anniversary plans for a cruise to the Bahamas were ruined by Hurricane Matthew! The manager and his staff were so accommodating, courteous, and warm that we would go back to this wonderful place anytime. A beautiful location with delicious dinner options at the Mint Restaurant... More 

Helpful?
Thank zanpie0
Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

We, at the Black Swan Inn, would like to thank you for taking the time to leave a review on Trip Advisor. We were so saddened for you once we learned that your anniversary was going to be spent in Massachusetts instead of the Bahamas! However, your guys' positivity about the situation was admirable, most people would have let that... More 

Watford
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 weeks ago

The check in was quick and easy however a welcome smile from the front desk staff would have been nice. Our room on the ground floor facing the car park was nicely decorated and very comfortable but compared to the other hotel rooms we came across on this trip it was on the small side. Although not the hotels fault... More 

Helpful?
Thank James C
Level Contributor
3 reviews
Reviewed 2 weeks ago

Just a perfectly nice, friendly and reasonably priced lakeside motel for shopping, hiking or sight seeing in the Stockbridge, Lee , Lenox area. Staff was helpful and friendly. Many restaurants, shops and outlet mall very near by. Not far from the Norman Rockwell Museum. We've stayed here before and would definitely look no further next time we are in the... More 

Helpful?
Thank Margaret P
Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Margaret- Thank you for taking the time to leave a review of your recent stay at the Black Swan Inn on Trip Advisor for others to see. We are so pleased that you had an enjoyable stay and that you plan on returning to our property. We are very fortunate to be so centrally located, near all of the attractions... More 

Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago via mobile

Wow were we pleasantly surprised at the picturesque setting that awaited us! We would highly recommend a stay at this Inn! The accommodations were very nice and the staff very helpful. The breakfast room was clean and food very good! Loved it all!

Helpful?
Thank eeott
Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Thank you so much for your kind comments! We are so pleased that you had a pleasurable stay, and also that you enjoyed the view of Laurel Lake. We are fortunate enough to see that view everyday and it never gets old! Did you happen to see the beautiful bald eagle that soars around the lake? Such a majestic sight!... More 

New City
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

This inn has a beautiful location on a lake, but is right on the main highway and convenient to many Berkshire locations. My room (not lakeside) was small but workable with a king bed, small fridge, good size working desk - everything you need.

Helpful?
Thank Joan V
Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Thank you so much for taking the time to leave a review regarding your recent stay at the Black Swan Inn. We are very pleased to hear that you had an enjoyable stay and that you liked our property. We hope to see you again in the near future! Kind Regards, Carrie K Supervisor of Operations Black Swan Inn More 

Somerville, Massachusetts
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago

We enjoyed our stay at the Black Swan! It is close to Lee and convenient for a weekend getaway. The price was reasonable and it includes breakfast. The breakfast area is quaint and you can get to look out onto the lake. The bed was comfy and the service was friendly.

Helpful?
Thank Bonnie S
Carrie K, Operations Supervisor at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Thank you for taking the time to leave a review on Trip Advisor regarding your recent stay at the Black Swan Inn. We are so pleased to hear that you had an enjoyable stay and we hope that you will stay with us on any future trips to the Berkshires! Kind Regards, Carrie K Supervisor of Operations Black Swan Inn More 

An American living in Northwest England
Level Contributor
218 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 4 weeks ago

We were looking for a pretty economical place to stay in the Berkshires, just for one night. The Black Swan Inn was a great choice - a very good value. Friendly, quick check-in, very nice room, with a private patio looking out over the lake. Lovely beds, pillows and linens, a good hot shower and nice toiletries, and all the... More 

Helpful?
Thank MJP-22
Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

We would like to thank you for taking the time to leave a very kind and well written review on Trip Advisor regarding your recent stay at the Black Swan Inn. We are so pleased to hear that you had nice time while here, and that you were able to enjoy the sights of Laurel Lake in the early morning.... More 

Norwood, MA
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 October 2016

We stayed just one night and enjoyed it. Room was fine, bed comfortable. I enjoyed having a small couch and coffee table in the room. The lake view from the balcony of our room was wonderful. Very pleasant and helpful front desk staff.

Helpful?
Thank FeliciaDawn
Carrie K, Supervisor Of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

We would like to thank you for taking the time to leave a nice review on Trip Advisor regarding your recent stay at the Black Swan Inn. We are so pleased to hear that you had a nice time while here, and that you felt comfortable and welcomed. I have to agree with you, having the couch and table in... More 

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Near Black Swan Inn Berkshires, an Ascend Collection Hotel

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
Official Description (provided by the hotel)
Nestled along the shores of beautiful Laurel Lake in the Berkshires, relaxation and luxury await you at the Black Swan Inn. Beautifully furnished guest rooms include all the conveniences you need such as refrigerators and Keurig coffee makers with Starbuck's coffee. Lakeside rooms have private balconies and some feature jetted tubs. Awake in the morning to enjoy our delicious continental breakfast while taking in a view of the lake. This lakeside hotel is convenient to all of the arts, culture, and outdoor activities the Berkshires have to offer. ... more   less 

Additional Information about Black Swan Inn Berkshires, an Ascend Collection Hotel

Address: 435 Laurel St, Lee, MA 01238-9510
Region: United States > Massachusetts > Berkshires > Lee
Price Range: $119 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Black Swan Inn Berkshires, an Ascend Collection Hotel 3*
Number of rooms: 52
Reservation Options:
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Also Known As:
Quality Inn Lee Hotel Lee
Lee Quality Inn
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Questions & Answers

Here's what travellers have asked, with answers from Black Swan Inn Berkshires, an Ascend Collection Hotel staff and other travellers.
9 questions
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Questions? Get answers from Black Swan Inn Berkshires, an Ascend Collection Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to book your room on the lake side if possible!”
 of 5 bubbles zanpie0, 22 Nov 2016 | Read review
“Lakeside is more expensive; I choose roadside.”
 of 5 bubbles JoanV812, 7 Nov 2016 | Read review
“Nice to be able to ask for a first floor room. Not sure if all the rooms have balconies, but request one!”
 of 5 bubbles MJP-22, 31 Oct 2016 | Read review
“You might want to check on the handicap accessibility of the breakfast room.”
 of 5 bubbles FeliciaDawn, 26 Oct 2016 | Read review
“Lake view!”
 of 5 bubbles kathwalsh2016, 24 Oct 2016 | Read review
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