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    Black Swan Inn Berkshires, an Ascend Collection Hotel

    435 Laurel St, Lee, MA 01238-9510
    Hotel website
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    30/07/2017 31/07/2017
    US$210
    US$160
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    US$210
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    Traveller (171)
    Room & Suite (54)
    Dining (23)
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    Overview
    • Excellent52%
    • Very good35%
    • Average9%
    • Poor3%
    • Terrible1%
    Travellers talk about
    “lake view” (31 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Family Rooms
    Fitness centre
    Pets Allowed
    Spa
    Facilities for Disabled Guests
    Business Centre
    Private Balcony
    3.0 Star Hotel
    All hotel details
    Offers from Black Swan Inn Berkshires, an Ascend Collection Hotel
    Special Offer: Choice Privileges Points
    Hotel deals
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    Rooms
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (495)
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    1 - 5 of 482 reviews

    Reviewed 2 days ago via mobile

    Location, location, location! Great spot for an Inn. Rooms very clean, great bed for a good nights sleep, and in general the inside of the inn was perfect. Very very friendly people working at the inn. A nice continental breakfast was included and a cheerful...More

    Thank Phil C
    Response from Teisha O, General Manager at Black Swan Inn Berkshires, an Ascend Collection HotelResponded yesterday

    I apologize that your expectations were not met during your stay with us. If you would like to give us another try this Fall, you may contact me directly and I would be happy to try and accommodate your needs. We look forward to seeing...More

    Hotel's Favourite
    Reviewed 13 May 2017

    I'm amazed at "how you can't please everyone". Most reviews are 4 and 5 stars and then there's the grumpy people that you just can't please. Like the lady that said the deck had splinters and she had to wear shoes--most decks have some splintering-get...More

    1  Thank Thomas R
    Response from Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 15 May 2017

    We would like to thank you for taking the time to leave a review on Trip Advisor regarding your recent stay at the Black Swan Inn. We are so pleased to hear that you had an enjoyable stay! You are correct that we cannot please...More

    Reviewed 2 days ago

    Very comfortable bed, in a spotlessly clean room. In room Keurig coffee maker and refridge a plus. Excellent location convenient to both Lee and Lennox. Included breakfast was more than adequate. Our room had a very nice deck with a lake view. Most importantly from...More

    Thank tony838
    Response from Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection HotelResponded yesterday

    We would like to thank you for taking the time to leave a review on Trip Advisor for others to see. We would also like to thank you for your kind words, and also for recommending us to others. That is truly the highest compliment...More

    Reviewed 3 days ago

    Recently stayed at the Black Swan Inn in Lee, MA, and was truly happy with our two night stay. Everything was immaculate, beds super comfortable, continental breakfast was lovely with many choices including DIY waffles. All staff were super accommodating, especially Renee who serviced the...More

    Thank eem532002
    Response from Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection HotelResponded yesterday

    We would like to thank you for your recent stay at the Black Swan Inn. We are so pleased to know that you had an enjoyable stay while at our property, and we sure hope that you are planning on making a return trip sometime...More

    Reviewed 6 days ago

    The lake and surroundings are breathtaking. Different types of boat rentals are available at the front desk and bring your bike for sure if you're into that. There's a small private beach for Inn guests only. The Inn's rooms are recently renovated and nice. The...More

    1  Thank Carol R
    Response from Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection HotelResponded yesterday

    Carol, We would like to thank you for your recent visit to the Black Swan Inn. We are so thankful for your generous review, and we are so pleased to know that you had an enjoyable stay. We hope to see you in the near...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free Parking
    • Restaurant
    • Spa
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Business Centre with Internet Access
    • Meeting Rooms
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Restaurant
    • Spa
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$109 - US$358 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 52
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Travelocity, Choice Hotels, Hotels.com, Hotwire, Cheap Tickets, getaroom.com, Cancelon, Evoline ltd and HotelQuickly so you can book your Black Swan Inn Berkshires, an Ascend Collection Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Massachusetts >
    • Berkshires >
    • Lee
    • Also Known As
    • Quality Inn Lee Hotel Lee ,
    • Lee Quality Inn
    Add Photo Photos
    Traveller (171)
    Room & Suite (54)
    Dining (23)
    Pool & Beach (15)
    Hotel & Grounds (108)
    Family and Play Areas (5)
    Bathroom (3)
    Business Centre & Event Rooms (3)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    100life
    21 April 2017|
    Answer Show all 3 answers
    Response from Daniel D | Reviewed this property |
    We stayed at the Black Swan in March, at that time we did not need a reservation for the Mint restaurant, but now I would recommend that you did. As for the boats, I don't know. Suggest you contact the hotel.
    1
    Vote
    Heather7859
    6 April 2017|
    Answer Show all 2 answers
    Response from Carrie K | Property representative |
    Hi Heather. There are a few gluten free options in the breakfast area. Please ask attendant in the breakfast to show you what we have to offer. I hope this helps! Looking forward to meeting you this weekend! -Carrie
    0
    Votes
    Beth S
    23 March 2017|
    Answer Show all 4 answers
    Response from Carrie K | Property representative |
    Hi Beth! To answer your question, we do offer a few pet friendly rooms. There is a $25.00/ night pet fee. Please call the hotel directly to book your reservation...and mention that you need a pet friendly room. Hope this... More
    0
    Votes
    Room Tips
    "#122 had a good unobstructed lake view"
    Read review
    "Take a room with a private deck to enjoy that beautiful lake view"
    Read review
    "Lakeside is nice view but NOT private"
    Read review
    "2nd floor facing lakefront for the lovely view"
    Read review
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