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30/11/2017 01/12/2017
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    Blantyre

    16 Blantyre Rd, Lenox, MA 01240-2776
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    30/11/2017 01/12/2017
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    Traveller (210)
    Room & Suite (76)
    Dining (37)
    Overview
    • Excellent88%
    • Very good7%
    • Average3%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “music room” (31 reviews)
    “carriage house” (35 reviews)
    “the blue room” (8 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    4.0 Star Hotel
    All hotel details
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    Rooms
    30 Nov1 Dec
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (268)
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    1 - 5 of 268 reviews

    Reviewed 1 week ago via mobile

    We visit Blantyre every other Thanksgiving with my parents; it’s a wonderful, quiet and romantic spot to visit in the winter. Service has always been over the top. We love the Corner Room - it’s usually where we stay. We love Blantyre so much that...More

    1  Thank Ariel B
    Reviewed 2 weeks ago

    We stayed four nights at Blantyre in the lovely Dorr Suite which we very much enjoyed. We were welcomed warmly and felt so "at home" throughout our stay. Everyone was so gracious and helpful. I made a request for something of interest to me which...More

    1  Thank pbbswb
    Reviewed 2 weeks ago via mobile

    Wow! I truly can only just say wow! The property is just gorgeous and the structures on the property, the same. The rooms are timeless and lovely. The staff is so friendly and helpful. I would give a higher rating if at all possible. I...More

    Thank rachael1107
    Reviewed 2 weeks ago

    We spent two nights at the Blantyre, and while it is not for the budget minded, it is an exemplar of quiet elegance. Beginning with the 1/4 mile drive up to the house, the property, reminiscent of an English manor, is quiet gentility. The common...More

    Thank bigberg50
    Response from Daniel H, President and Group Managing Director at BlantyreResponded 2 weeks ago

    Dear bigberg50 Thank you for your lovely review and description of your special anniversary celebration at Blantyre. We are delighted that you experienced the beauty and romance of the property, both inside and out. We will also pass along your positive comments to our culinary...More

    Reviewed 4 weeks ago via mobile

    We just waived goodbye to sweet Annabell, the general manager, and the lovely staff at Blantyre after a wonderful five night stay in the elegant Patterson Suite. My husband and I have visited this beautiful Relais & Chateaux property many times over the past 20...More

    Thank MissPansy
    Response from Daniel H, President and Group Managing Director at BlantyreResponded 3 weeks ago

    Dear Miss Pansy, We were delighted to read your kind words about the caring and attentive service at Blantyre. We are so pleased that you had a restful and pleasant experience. It is especially nice to hear these comments from you, with your extensive travel...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Spa
    • Pool
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Business Centre with Internet Access
    • Concierge
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Hot Tub
    • Tennis Court
    • Pool
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$536 - US$910 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Romantic Hotel in Lenox
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 23
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Orbitz, Hotwire and TripOnline SA so you can book your Blantyre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Massachusetts >
    • Berkshires >
    • Lenox
    • Also Known As
    • Blantyre Hotel Lenox ,
    • Blantyre Lenox
    Add Photo Photos
    Traveller (210)
    Room & Suite (76)
    Dining (37)
    Hotel & Grounds (101)
    Bathroom (12)
    Family and Play Areas (1)
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    2.78 km away
     
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    Ask a question
    Questions & Answers
    Jelswiss
    Too terrible for words!! A complete shambles. We took a group of more than forty people to this hotel and booked it two years in advance for a very substantial amount of money. Two years ago, when first inspected, though it was tired at the edges, it had willing and attentive staff. Upon arrival about two years later nearly all the staff had gone. My forty middle-aged clients had to carry their own bags to the rooms, with no elevator, since the staff on hand (what there were of them) were elderly ladies. One young man was asked by the GM to help and his reply was "my time is up". The rooms are shabby to the extent that they are in a complete and utter state of disrepair. Several rooms did not even have hot water for the guests. The GM kept insisting it was a five star Relais & Châteaux property and we shall make a full complaint to Relais & Châteaux also! At dinner, the wine we selected was switched for an inferior year without informing us. When we discovered this, the sommelier claimed that the wine we had selected was unavailable in sufficient quantity. This was a complete fabrication, as we discovered plenty of it in the wine cellar. With room, tax and service, the price is around 1,000 USD per day; this was daylight robbery. It was not up to the standard of a good bed and breakfast. The day we checked in, the management contract changed without our knowledge and the hotel basically ground to a complete halt. Breakfast could not be served to all guests, due again to lack of staff. It was shameful and disgraceful!! Many of our guests were so deeply upset that they demanded refunds and the new owners company blamed the former owners entirely for the terrible let down of staff and services. An extract of the correspondence is below. This property should be closed immediately and not reopened till several millions have been invested. We are all incenced by the lack of interest by any of the management, old or new. The only compensation management offered was a miserable 4.3% of our total invoice. They also offered a one-night stay at Blantyre for each of the 20 couples after the hotel had been renovated. However, as virtually all our guests live in Europe or Asia, this was completely unappealing. In any case, none of them ever wants to visit Blantyre again. New management said the following "While I understand your position, and have transmitted same to the owner of the property, we feel that the compensation offered is sufficiently generous for what amounts to a bad arrival and a bad breakfast. The property has not changed since I visited it two years ago when its indeed charming but tired. We are offering a return visit, under OHM management and after renovations and all I can do is assure you that our properties are run to a very high standard. I am not going to be held accountable for a hotel that I didn’t run until the day of your arrival, you can certainly post, but I will return in kind that the rooms were commissioned, and significantly marked up to the clients, I don’t want to make a war out of this, and I fully understand your frustration but your issue is not with me, and I will defend my reputation at all costs." Clearly they simply don't care. For those of you who are familiar with Faulty Towers, it makes that institution look first class. Representative of my opinion and those of over forty more
    14 October 2017|
    AnswerShow all 2 answers
    Response from Jelswiss | Reviewed this property |
    No hot water!!! Five star????? No decent service!!! A disgraceful attempt to fool customers though it seems that some don't know what five star is? Or they don't care? At these prices it is an absolute confidence trick... More
    -1
    Votes
    Bostonian80
    19 June 2017|
    AnswerShow all 4 answers
    Response from tom17cd | Reviewed this property |
    Absolutely
    1
    Vote
    poorporkypig
    12 May 2017|
    AnswerShow all 4 answers
    Response from Christine F | Property representative |
    Thank you for your great question! Blantyre has 4 outdoor har-tru tennis courts on property.
    0
    Votes
    Room Tips
    "our Suite was in the Carriage House and had two bathrooms which we loved!!"
    Read review
    "If weather is a concern, stay in the main house."
    Read review
    "Every room is amazing!"
    Read review
    "The website has a helpful map of the grounds, you may wish to consult when selecting room location."
    Read review
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