We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Traveller (221)
Room & Suite (104)
Dining (51)
Overview
  • Excellent88%
  • Very good7%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“music room”(34 reviews)
“carriage house”(36 reviews)
“the blue room”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (288)
Filter reviews
288 results
Traveller rating
249
22
10
3
4
Traveller type
Time of year
LanguageEnglish
249
22
10
3
4
Show reviews that mention
All reviewsmusic roomcarriage housethe blue roomthe main houserelais chateauxlaurel suitepianist playingchateaubriandquiet elegancecorner roomdining roomfine chinabeautiful musicdrawing roomspecial hoteldownton abbeyold world charm
FilterEnglish
Updating list...
1 - 5 of 288 reviews
Reviewed 2 days ago

Not worth $.Magnificent location, comfortable rooms. But service was very spotty, almost comical, and up charges for everything. Bikes were a joke...not fit for exploring area....afternoon tea was a plate of cookies..no beverages... At thee prices,breakfast basic should be included Spa was exceptional

Review collected in partnership with Relais & Chateaux
1  Thank Andrew L
A TripAdvisor Member
13
Reviewed 1 week ago via mobile

The Grounds. Beautifully peaceful, green, serene, soft music, birds chirping, everything you could imagine in a mountain resort retreat. Dining. The Conservatory was an extraordinary dining experience, beginning with exquisite starters and champagne in the Music room while being serenaded by the pianist in the...More

3  Thank A TripAdvisor Member
Response from Daniel H, Managing Director at BlantyreResponded 2 days ago

Good Day, Thank you for being a value guest of Blantyre and we’re delighted to know that you’ll be back. We appreciate your wonderful feedback. We’ll be sure to send along your observations to the operations team, and we’ll share your compliments with the Chefs....More

Reviewed 1 week ago

We dined in the Conservatory last night for my wife's birthday. I had some trepidation since the restaurant only opened two weeks ago and was concerned that the initial kinks might not have been ironed out. I needn't have had any concerns at all. The...More

Thank berkshireshomeowner
Response from Daniel H, Managing Director at BlantyreResponded 2 days ago

Dear Berkshireshomeowner, Thank you for sharing your wife’s treasured birthday with us at Blantyre and the Conservatory. What a nice compliment to say your evening was “perfect.” We will share your kind words with our culinary team including Chef Scott and our Pastry Chef. All...More

Reviewed 2 weeks ago

My wife and I have stayed at this wonderful property in the past and were excited to get an email telling us about one of their new weekly summer events; Lobster on the lawn. First off, it was fun being the first guests to try...More

1  Thank Paul C
Response from Daniel H, Managing Director at BlantyreResponded 6 days ago

Dear Paul, Thank you for your kind review and being a loyal guest at Blantyre. We’re delighted to learn that you enjoyed our new “Lobster on the Lawn” event. We will pass along your compliments to the culinary team, and we hope to have the...More

Reviewed 4 weeks ago

We stayed at the Blantyre while attending a wedding in the area and stayed at one of the cottages. The cottage was beautiful and very nicely refurbished. The construction had been very nicely done and the fixtures were excellent. The beds were very comfortable and...More

Thank Raj N
Response from Daniel H, Managing Director at BlantyreResponded 3 weeks ago

Dear Raj, Thank you for your kind review. We are delighted to learn that you found Blantyre a “gem,” and you especially enjoyed your stay at one of our cottages. We will look forward to the pleasure of serving you again. Warm regards, Daniel Hostettler,...More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Spa
Pool
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Tennis Court
Pool
Heated pool
Outdoor pool
Details
Price range
US$662 - US$2,814 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lenox
#3 Luxury Hotel in Lenox
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$662 - US$2,814 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lenox
#3 Luxury Hotel in Lenox
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (221)
Room & Suite (104)
Dining (51)
Pool & Beach (1)
Family and Play Areas (1)
Questions & Answers
Ask a question
Jelswiss
Too terrible for words!! A complete shambles. We took a group of more than forty people to this hotel and booked it two years in advance for a very substantial amount of money. Two years ago, when first inspected, though it was tired at the edges, it had willing and attentive staff. Upon arrival about two years later nearly all the staff had gone. My forty middle-aged clients had to carry their own bags to the rooms, with no elevator, since the staff on hand (what there were of them) were elderly ladies. One young man was asked by the GM to help and his reply was "my time is up". The rooms are shabby to the extent that they are in a complete and utter state of disrepair. Several rooms did not even have hot water for the guests. The GM kept insisting it was a five star Relais & Châteaux property and we shall make a full complaint to Relais & Châteaux also! At dinner, the wine we selected was switched for an inferior year without informing us. When we discovered this, the sommelier claimed that the wine we had selected was unavailable in sufficient quantity. This was a complete fabrication, as we discovered plenty of it in the wine cellar. With room, tax and service, the price is around 1,000 USD per day; this was daylight robbery. It was not up to the standard of a good bed and breakfast. The day we checked in, the management contract changed without our knowledge and the hotel basically ground to a complete halt. Breakfast could not be served to all guests, due again to lack of staff. It was shameful and disgraceful!! Many of our guests were so deeply upset that they demanded refunds and the new owners company blamed the former owners entirely for the terrible let down of staff and services. An extract of the correspondence is below. This property should be closed immediately and not reopened till several millions have been invested. We are all incenced by the lack of interest by any of the management, old or new. The only compensation management offered was a miserable 4.3% of our total invoice. They also offered a one-night stay at Blantyre for each of the 20 couples after the hotel had been renovated. However, as virtually all our guests live in Europe or Asia, this was completely unappealing. In any case, none of them ever wants to visit Blantyre again. New management said the following "While I understand your position, and have transmitted same to the owner of the property, we feel that the compensation offered is sufficiently generous for what amounts to a bad arrival and a bad breakfast. The property has not changed since I visited it two years ago when its indeed charming but tired. We are offering a return visit, under OHM management and after renovations and all I can do is assure you that our properties are run to a very high standard. I am not going to be held accountable for a hotel that I didn’t run until the day of your arrival, you can certainly post, but I will return in kind that the rooms were commissioned, and significantly marked up to the clients, I don’t want to make a war out of this, and I fully understand your frustration but your issue is not with me, and I will defend my reputation at all costs." Clearly they simply don't care. For those of you who are familiar with Faulty Towers, it makes that institution look first class. Representative of my opinion and those of over forty more
14 October 2017|
AnswerShow all 3 answers
Response from Jelswiss | Reviewed this property |
They would not let me post this as Blantyre obviously took some action however it is absolutely true! Read my other reviews from literally all over the world fair and accurate!!!!
1
Vote
Bostonian80
19 June 2017|
AnswerShow all 4 answers
Response from Kristin B | Reviewed this property |
Definately !
1
Vote
Google Translation
poorporkypig
12 May 2017|
AnswerShow all 4 answers
Response from Christine F | Property representative |
Thank you for your great question! Blantyre has 4 outdoor har-tru tennis courts on property.
0
Votes
Room Tips
"We enjoyed the Crimson Suite as it had an accessible balcony"
Read review
"Loved the Corner room and views"
Read review
"Laurel or corner"
Read review
"Event the lowest priced room is a good room at Blantyre.."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing