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Traveller (215)
Room & Suite (98)
Dining (44)
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Overview
  • Excellent88%
  • Very good7%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“music room”(34 reviews)
“carriage house”(35 reviews)
“the blue room”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Reviews (278)
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LanguageEnglish
241
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All reviewsmusic roomcarriage housethe blue roomthe main houserelais chateauxlaurel suitepianist playingdining roomcorner roomdrawing roomfine chinaoutstanding dinnerbeautiful musicspecial hoteldownton abbeytasting menuspectacular experience
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11 - 15 of 278 reviews
Reviewed 8 November 2017 via mobile

We visit Blantyre every other Thanksgiving with my parents; it’s a wonderful, quiet and romantic spot to visit in the winter. Service has always been over the top. We love the Corner Room - it’s usually where we stay. We love Blantyre so much that...More

1  Thank Ariel B
Response from Daniel H, President and Group Managing Director at BlantyreResponded 23 November 2017

Dear Ariel, Thank you for your wonderful review, and congratulations on your marriage. We are delighted that you have experienced the special touches of Blantyre, and honored to have hosted your special day. We are confident that you will be pleased with the positive developments...More

Reviewed 4 November 2017

We stayed four nights at Blantyre in the lovely Dorr Suite which we very much enjoyed. We were welcomed warmly and felt so "at home" throughout our stay. Everyone was so gracious and helpful. I made a request for something of interest to me which...More

1  Thank pbbswb
Response from Daniel H, President and Group Managing Director at BlantyreResponded 23 November 2017

Dear pbbswb, Thank you for your kind comments about the warmth of Blantyre and our team. I will share your positive review with our colleagues, including Richard and Annabel. We are so glad you felt so “at home” during your time with us and enjoyed...More

Reviewed 4 November 2017 via mobile

Wow! I truly can only just say wow! The property is just gorgeous and the structures on the property, the same. The rooms are timeless and lovely. The staff is so friendly and helpful. I would give a higher rating if at all possible. I...More

Thank rachael1107
Response from Daniel H, President and Group Managing Director at BlantyreResponded 23 November 2017

Dear Rachael, I was so pleased to read about your stay at Blantyre. We are delighted that you found the setting elegant and classical, and the staff friendly and helpful. That is kind of you to rate us with a five (and even higher if...More

Reviewed 31 October 2017

We spent two nights at the Blantyre, and while it is not for the budget minded, it is an exemplar of quiet elegance. Beginning with the 1/4 mile drive up to the house, the property, reminiscent of an English manor, is quiet gentility. The common...More

Thank bigberg50
Response from Daniel H, President and Group Managing Director at BlantyreResponded 2 November 2017

Dear bigberg50 Thank you for your lovely review and description of your special anniversary celebration at Blantyre. We are delighted that you experienced the beauty and romance of the property, both inside and out. We will also pass along your positive comments to our culinary...More

Reviewed 19 October 2017 via mobile

We just waived goodbye to sweet Annabell, the general manager, and the lovely staff at Blantyre after a wonderful five night stay in the elegant Patterson Suite. My husband and I have visited this beautiful Relais & Chateaux property many times over the past 20...More

Thank MissPansy
Response from Daniel H, President and Group Managing Director at BlantyreResponded 24 October 2017

Dear Miss Pansy, We were delighted to read your kind words about the caring and attentive service at Blantyre. We are so pleased that you had a restful and pleasant experience. It is especially nice to hear these comments from you, with your extensive travel...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Spa
Pool
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Laundry Service
Meeting Rooms
Business Centre with Internet Access
Concierge
Banquet Room
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Tennis Court
Pool
Heated pool
Outdoor pool
Details
Price range
US$863 - US$3,540 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lenox
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$863 - US$3,540 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lenox
Room types
Suites, Non-Smoking Rooms
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Traveller (215)
Room & Suite (98)
Dining (44)
Family and Play Areas (1)
Questions & Answers
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Jelswiss
Too terrible for words!! A complete shambles. We took a group of more than forty people to this hotel and booked it two years in advance for a very substantial amount of money. Two years ago, when first inspected, though it was tired at the edges, it had willing and attentive staff. Upon arrival about two years later nearly all the staff had gone. My forty middle-aged clients had to carry their own bags to the rooms, with no elevator, since the staff on hand (what there were of them) were elderly ladies. One young man was asked by the GM to help and his reply was "my time is up". The rooms are shabby to the extent that they are in a complete and utter state of disrepair. Several rooms did not even have hot water for the guests. The GM kept insisting it was a five star Relais & Châteaux property and we shall make a full complaint to Relais & Châteaux also! At dinner, the wine we selected was switched for an inferior year without informing us. When we discovered this, the sommelier claimed that the wine we had selected was unavailable in sufficient quantity. This was a complete fabrication, as we discovered plenty of it in the wine cellar. With room, tax and service, the price is around 1,000 USD per day; this was daylight robbery. It was not up to the standard of a good bed and breakfast. The day we checked in, the management contract changed without our knowledge and the hotel basically ground to a complete halt. Breakfast could not be served to all guests, due again to lack of staff. It was shameful and disgraceful!! Many of our guests were so deeply upset that they demanded refunds and the new owners company blamed the former owners entirely for the terrible let down of staff and services. An extract of the correspondence is below. This property should be closed immediately and not reopened till several millions have been invested. We are all incenced by the lack of interest by any of the management, old or new. The only compensation management offered was a miserable 4.3% of our total invoice. They also offered a one-night stay at Blantyre for each of the 20 couples after the hotel had been renovated. However, as virtually all our guests live in Europe or Asia, this was completely unappealing. In any case, none of them ever wants to visit Blantyre again. New management said the following "While I understand your position, and have transmitted same to the owner of the property, we feel that the compensation offered is sufficiently generous for what amounts to a bad arrival and a bad breakfast. The property has not changed since I visited it two years ago when its indeed charming but tired. We are offering a return visit, under OHM management and after renovations and all I can do is assure you that our properties are run to a very high standard. I am not going to be held accountable for a hotel that I didn’t run until the day of your arrival, you can certainly post, but I will return in kind that the rooms were commissioned, and significantly marked up to the clients, I don’t want to make a war out of this, and I fully understand your frustration but your issue is not with me, and I will defend my reputation at all costs." Clearly they simply don't care. For those of you who are familiar with Faulty Towers, it makes that institution look first class. Representative of my opinion and those of over forty more
14 October 2017|
AnswerShow all 3 answers
Response from Jelswiss | Reviewed this property |
They would not let me post this as Blantyre obviously took some action however it is absolutely true! Read my other reviews from literally all over the world fair and accurate!!!!
1
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Bostonian80
19 June 2017|
AnswerShow all 4 answers
Response from Kristin B | Reviewed this property |
Definately !
1
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Google Translation
poorporkypig
12 May 2017|
AnswerShow all 4 answers
Response from Christine F | Property representative |
Thank you for your great question! Blantyre has 4 outdoor har-tru tennis courts on property.
0
Votes
Room Tips
"Loved the Corner room and views"
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"Laurel or corner"
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"Event the lowest priced room is a good room at Blantyre.."
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"our Suite was in the Carriage House and had two bathrooms which we loved!!"
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