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Traveller (215)
Room & Suite (98)
Dining (44)
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Overview
  • Excellent88%
  • Very good7%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“music room”(34 reviews)
“carriage house”(35 reviews)
“the blue room”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Reviews (278)
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All reviewsmusic roomcarriage housethe blue roomthe main houserelais chateauxlaurel suitepianist playingdining roomcorner roomdrawing roomfine chinaoutstanding dinnerbeautiful musicspecial hoteldownton abbeytasting menuspectacular experience
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101 - 105 of 278 reviews
Reviewed 12 November 2015

everything in this wonderful hotel is perfect, it's like you're staying with your rich uncle English, the staff, all without exception, are working to transform their stay into something unforgettable. The restaurant offers delicious dishes in a menu with few options but very well thought...More

1  Thank JoseEduardoPP
Response from ChristineCFraser, Guest Relations Manager at BlantyreResponded 18 December 2015

Dear JoseEduardoPP, Thank you for taking the time to write such a lovely review. We are so pleased you enjoyed your stay with us at Blantyre and look forward to the opportunity of welcoming you back to the Berkshires for a future visit! Warm regards,...More

Reviewed 9 November 2015

So we stayed here on a Saturday night to celebrate a friend's birthday, for a room in the outer building and dinner which is required to be prix fixe at this time of year at $125 per head and the 30 percent-ish add-on by the...More

4  Thank Lifeisgood9999
Response from ChristineCFraser, Guest Relations Manager at BlantyreResponded 12 November 2015

Dear Lifeisgood999, Thank you for your review, we are so pleased to hear that you enjoyed your friend’s birthday celebration however we are so sorry that we fell short of your expectations. We sincerely apologize that when you reserved your room you were not made...More

Reviewed 4 November 2015 via mobile

Everything here is perfect. From entering at the main gate, to your room everything in between is nice. 2 great Lobby's with fireplace nice rooms reflecting the Mansion British style. Great dining room, and very good service. The gym is small but if out found...More

Thank JPN65Montreal_Canada
Response from ChristineCFraser, Guest Relations Manager at BlantyreResponded 12 November 2015

Dear JPN65Montreal_Canada, Thank you for your glowing review! We are delighted that your getaway with us was so pleasurable. We are happy that you enjoyed your room, the property and the great service from all of our team members. We shall be sure to inform...More

Reviewed 21 October 2015

This place in phenomenal !!! It is like being a guest at a first class English manor house. A huge parlor area full of antiques, a beautiful conservatory for a full menu breakfast included in the room price. The rooms are spectacular too. The Blantyre...More

Thank miligold1
Response from ChristineCFraser, Guest Relations Manager at BlantyreResponded 7 November 2015

Dear miligold1, Thank you for your kind review. We love to hear when our guests are able to experience the calm and serenity of the Blantyre property. We are very proud of the antiques that surround us at Blantyre since they were all chosen by...More

Reviewed 20 October 2015

This was the second time we stayed in Blantyre. We stayed in the Bathhouse. It is clean, spacious, and extremely comfortable. The breakfast, served in the Breakfast Room is relaxing and delicious. Dinner is a beautiful event but a little pricey. It is worth going...More

Thank John L
Response from ChristineCFraser, Guest Relations Manager at BlantyreResponded 7 November 2015

Dear John L, Thank you for taking the time to write such a lovely review. We are so pleased to hear that you were able to find comfort and relaxation in The Old Bath House Cottage. For a variety of dining experiences during an extended...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Spa
Pool
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Laundry Service
Meeting Rooms
Business Centre with Internet Access
Concierge
Banquet Room
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Tennis Court
Pool
Heated pool
Outdoor pool
Details
Price range
US$868 - US$3,594 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lenox
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$868 - US$3,594 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lenox
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (215)
Room & Suite (98)
Dining (44)
Family and Play Areas (1)
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Jelswiss
Too terrible for words!! A complete shambles. We took a group of more than forty people to this hotel and booked it two years in advance for a very substantial amount of money. Two years ago, when first inspected, though it was tired at the edges, it had willing and attentive staff. Upon arrival about two years later nearly all the staff had gone. My forty middle-aged clients had to carry their own bags to the rooms, with no elevator, since the staff on hand (what there were of them) were elderly ladies. One young man was asked by the GM to help and his reply was "my time is up". The rooms are shabby to the extent that they are in a complete and utter state of disrepair. Several rooms did not even have hot water for the guests. The GM kept insisting it was a five star Relais & Châteaux property and we shall make a full complaint to Relais & Châteaux also! At dinner, the wine we selected was switched for an inferior year without informing us. When we discovered this, the sommelier claimed that the wine we had selected was unavailable in sufficient quantity. This was a complete fabrication, as we discovered plenty of it in the wine cellar. With room, tax and service, the price is around 1,000 USD per day; this was daylight robbery. It was not up to the standard of a good bed and breakfast. The day we checked in, the management contract changed without our knowledge and the hotel basically ground to a complete halt. Breakfast could not be served to all guests, due again to lack of staff. It was shameful and disgraceful!! Many of our guests were so deeply upset that they demanded refunds and the new owners company blamed the former owners entirely for the terrible let down of staff and services. An extract of the correspondence is below. This property should be closed immediately and not reopened till several millions have been invested. We are all incenced by the lack of interest by any of the management, old or new. The only compensation management offered was a miserable 4.3% of our total invoice. They also offered a one-night stay at Blantyre for each of the 20 couples after the hotel had been renovated. However, as virtually all our guests live in Europe or Asia, this was completely unappealing. In any case, none of them ever wants to visit Blantyre again. New management said the following "While I understand your position, and have transmitted same to the owner of the property, we feel that the compensation offered is sufficiently generous for what amounts to a bad arrival and a bad breakfast. The property has not changed since I visited it two years ago when its indeed charming but tired. We are offering a return visit, under OHM management and after renovations and all I can do is assure you that our properties are run to a very high standard. I am not going to be held accountable for a hotel that I didn’t run until the day of your arrival, you can certainly post, but I will return in kind that the rooms were commissioned, and significantly marked up to the clients, I don’t want to make a war out of this, and I fully understand your frustration but your issue is not with me, and I will defend my reputation at all costs." Clearly they simply don't care. For those of you who are familiar with Faulty Towers, it makes that institution look first class. Representative of my opinion and those of over forty more
14 October 2017|
AnswerShow all 3 answers
Response from Jelswiss | Reviewed this property |
They would not let me post this as Blantyre obviously took some action however it is absolutely true! Read my other reviews from literally all over the world fair and accurate!!!!
1
Vote
Bostonian80
19 June 2017|
AnswerShow all 4 answers
Response from Kristin B | Reviewed this property |
Definately !
1
Vote
Google Translation
poorporkypig
12 May 2017|
AnswerShow all 4 answers
Response from Christine F | Property representative |
Thank you for your great question! Blantyre has 4 outdoor har-tru tennis courts on property.
0
Votes
Room Tips
"Loved the Corner room and views"
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"Laurel or corner"
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"Event the lowest priced room is a good room at Blantyre.."
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"our Suite was in the Carriage House and had two bathrooms which we loved!!"
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