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Cranwell Spa & Golf Resort

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Traveller (189)
Room & Suite (78)
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Overview
  • Excellent51%
  • Very good25%
  • Average11%
  • Poor9%
  • Terrible4%
Travellers talk about
“sloane's tavern”(45 reviews)
“quiet room”(35 reviews)
“play golf”(16 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Cranwell Spa & Golf Resort
Special Offer: Serenity Stay Package
Offers from Cranwell Spa & Golf Resort
Special Offer: Serenity Stay Package
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (872)
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863 results
Traveller rating
426
218
96
81
42
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Time of year
LanguageEnglish
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426
218
96
81
42
Show reviews that mention
All reviewssloane's tavernquiet roomplay golfindoor poolsteam roomdriving rangebeautiful resortdifferent buildingscarriage housethe cottagesgirls weekendfitness centerthe main dining roomno elevatorfine diningmusic roomoff season
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1 - 5 of 863 reviews
Reviewed 2 weeks ago via mobile

We booked two rooms for family, which were reasonably clean, if just comfortable. When we were coming back from the pool one of the afternoons we returned to four fire trucks and a police car. There had been an electrical shortage in one of the...More

3  Thank heatherpc
Hotel's Favourite
Reviewed 3 August 2017

From start to finish my stay was perfect. Booking my reservation for the room, spa and dining was seamless. The property offers amazing views of the Berkshires and the charm you expect in New England. The historical mansion took my breath away, it was like...More

5  Thank Jessica D
Response from Deanna M, Director of Sales at Cranwell Spa & Golf ResortResponded 4 August 2017

Dear Afterangel, It is wonderful to receive such a positive, detailed, 5 star review; on behalf of the entire staff, we thank you for taking the time to share your experience at Cranwell Spa & Golf Resort! Most every day of the week, as I...More

Reviewed 2 weeks ago via mobile

We booked this hotel with a credit card points not having the highest of expectations because the website noted all of the construction. However it was close to everything that we were going to be doing so we booked. The staff was very accommodating moving...More

Thank mpope85
Response from Deanna M, Director of Sales at Cranwell Spa & Golf ResortResponded 2 weeks ago

Dear mpope85, Thank you for choosing Cranwell as your hub to everything in the Berkshires, (minutes from Tanglewood, Norman Rockwell, The Mount, Chesterwood and Jacobs Pillow, just to name a few!) As you mentioned, we are in the processing of renovating our existing buildings and...More

Reviewed 2 weeks ago

This is our second time at the Cranwell, we have always stayed in the Mansion. The rooms are very nice but the bathrooms need a total renovation. The scenary is very nice. I think you go there for the spa. If you don't like the...More

Thank BigG2222
Response from Deanna M, Director of Sales at Cranwell Spa & Golf ResortResponded 2 weeks ago

Dear BigG2222, Thank you for your review. We are excited to be under renovations and soon our very nice rooms will be even better! As you personally experienced, the scenery from most every angle is breathtaking with views off the Mansion terrace trailing as far...More

Reviewed 3 weeks ago

Total lack of charm. Our twin room (not told on check-in) was behind the check in lobby in a motel style building. Bathroom was average - shower/bath fixtures not luxurious, in fact faucet was loose. Needs more bath rugs/mats. No mini bar, just an empty...More

2  Thank Louise9227
Response from Deanna M, Director of Sales at Cranwell Spa & Golf ResortResponded 2 weeks ago

Dear Louise9227, Thank you for taking the time to write your review. Exceeding our guests expectations is important to us and I am sorry we did not meet our high standards with your stay. There seems to be a bit of confusion as each of...More

View more reviews
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Hotel Amenities
Room Service
Wheelchair Access
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Bar/Lounge
Tennis Court
Heated pool
Indoor pool
Details
Price range
US$280 - US$573 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Lenox
#5 Romantic Hotel in Lenox
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$280 - US$573 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Lenox
#5 Romantic Hotel in Lenox
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (189)
Room & Suite (78)
Dining (29)
Pool & Beach (4)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
MissinPitts
17 January 2018|
AnswerShow all 6 answers
Response from 718tara | Reviewed this property |
I stayed in early December and they had some tarps/screening up around the mansion so it looked like some renovation had been started but it didn't affect the mansion at all. I barely noticed it although once i did, it... More
0
Votes
Somerset
14 April 2017|
AnswerShow all 4 answers
Response from Deanna M | Property representative |
Hello and thank you for your interest in Cranwell Spa & Golf Resort! Three of our 5 guestroom buildings connect to the Spa/Pool/Fitness. Breakfast is served in the Mansion. The Mansion does not connect to the spa, but it... More
0
Votes
CarrieWanderer
26 February 2017|
AnswerShow all 4 answers
Response from Sandie P | Property representative |
The hot tub and sauna area are separated and they are located in the Men's and Women's locker room where you receive a locker, robe and slippers for your relaxation. The rest of the spa is co-ed and guests love the spa... More
0
Votes
Room Tips
"If you stay in the mansion, request a view of the golf course, not the front or side of the building."
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"Just be sure if you have preselected a room to confirm that the room you chose is the one you get!"
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"we were not house guests"
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"Not handicap accessible in the mansion"
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