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Howard Johnson Express Inn - Lenox

393 reviews
#13 of 15 Hotels in Lenox
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Traveller (6)
Room & Suite (28)
Dining (2)
Overview
  • Excellent19%
  • Very good33%
  • Average27%
  • Poor12%
  • Terrible9%
Travellers talk about
“room was clean”(19 reviews)
“micro fridge”(3 reviews)
“non smoking”(6 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Room Service
2.0 Star Hotel
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Rooms
6 Mar7 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (393)Write a Review
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107
48
37
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All reviewsroom was cleanmicro fridgenon smokingcontinental breakfasteasy chairplace to sleepbudget hotelqueen roomwould stay againtanglewood concertrooms are largeone night stayflat screen tvoff seasonsidpropertycereal
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61 - 65 of 389 reviews
Reviewed 29 September 2016

Room was not cleaned well and poorly maintained. Updates needed, VERY poor housekeeping. No coffee left in room. plus side: Bed was comfortable. bthrm smelled.

Review collected in partnership with Howard Johnson
Thank Dennis M
Reviewed 26 September 2016 via mobile

We stayed at this property during the Tanglewood season for the second year but never again. Although we received a fair rate.....for the area and season, we will not stay there again.....regardless of the price. The main reason for this is the extremely rude treatment...More

1  Thank bcqajbk
Reviewed 25 September 2016

This is the grossest hotel I have ever stayed in. There was hair all over the room, mold in the bathroom and dirty, hole filled linens. When we brought these concerns up, we were greeted with rudeness and eye rolling. He stated "I've never had...More

Thank njasch
Reviewed 16 September 2016

This was my second stay at this hotel. On this visit, I found my room NOT as well maintained. One of the bedside lamps did not work. Neither did the alarm clock. It didn’t even show the time. The desk had several nicks. It was...More

3  Thank Maurene_K
Reviewed 14 September 2016

Review collected in partnership with Howard Johnson
Thank Joyce S
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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet ( WiFi )
Room Service
Breakfast included
Hotel Amenities
Free Parking
Room Service
Breakfast included
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Outdoor pool
Tennis Court
Details
Price range
US$59 - US$221 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$59 - US$221 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Add Photo Photos
Traveller (6)
Room & Suite (28)
Dining (2)
Pool & Beach (2)
Questions & Answers
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tripster716
29 December 2015|
Answer
Response from jsattley@gmail.com | Reviewed this property |
I am shocked and dismayed by the undiplomatic (to say the least) response in broken English to a potentially valued client, and will try to get an explanation from the HJ manager when I stay there once again this summer.
-1
Votes
MJ1222
26 May 2015|
AnswerShow all 2 answers
Response from DEANNA C |
Hello, well I looked it up on Map Quest and the Center of Lenox is 2 and a half miles for the Hotel about 4 mins. And Tanglewood is a little under 4 miles and 6 mins to get there. Hope I helped.
2
Votes
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12
Room Tips
"for me park my bmw motorcycle 5 feet away from my door , i like that"
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"Ask for ground floor and make sure you can connect to the internet, if that is important."
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"There might be an elevator, but I couldn't find it. I would recommend the first floor."
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"Smell it first!"
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